ordering was good delivery was quick…
ordering was good delivery was quick keep up the good work
About Chuwi
Data updated- Website
- www.chuwi.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 16% (29/176)
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About this business
CHUWI is a famous China digital brand owned by CHUWI innovation and technology (Shenzhen) co., ltd. Established in 2004, now our company has more than 10 years history. We have been engaged in designing, developing and producing our own brand tablet pc...
Written by the business, not verified by us.Is Chuwi legit?
Chuwi (www.chuwi.com) has a 3.3 out of 5 rating on OK.one, based on 478 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 31% give 1 star; The business has replied to 16% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally fast shipping times and secure packaging, noting that items consistently arrive promptly and in wonderful condition. Many buyers also highlight that the devices offer solid everyday performance, a great display quality, and impressive value for the price tag. Some reviewers were not happy with missing accessories or incomplete packages received upon delivery. Additionally, other customers noted frustrating experiences regarding poor support response times, delayed order tracking information, and unexpected hardware failures after short periods of use. A few people also felt that certain items failed prematurely or did not meet expectations.
Auto-generated from all reviews of this business. For reference only.What people say
I have no idea what happened to my…
I have no idea what happened to my order placed 9d ago….
CHUWI SUPPOTR IS TOTALLY ABSENT / NO MORE!
The mini pc arrived to the POST NORD courier in Denmark and the courier marked the as delivered in to the mail box. Absolutely false! The mail box is the same large as the shipment is and is impossible to put it inside, even because there was something already. The courier stolen my pc. The post nord support told me to contact CHUWI but CHUWI SUPPORT does not answering to my email, from 9 february i've contacted them. My request has a register number but no one answer!? Is this a SCAM? UPDATE 05 MARCH 24 The problem is still not solved. No communication from CHUWI. They want to sell in Europe but have no support. Did i've lost 150 euros?! UPDATE 11 MARCH 24 After contacting them on the facebook page, today i received my Larx Box. They were prompt and comprehensive. Thanks and i will change my rating!
Great
My 2nd time purchase. Great and happy.
Quick delivery!
Ordered a laptop direct from Chuwi. Sent from China, arrived in UK 5 days after I placed the order. That's super quick compared to AliExpress etc. No customs charges either.
The Freebook cannot be turned on just…
The Freebook cannot be turned on just after half a months time. The computer just doesn't boot up even the light of the swtich button is on and the fan is running with a noticeable sound. The quality might not be reliable and very difficult to get in a touch with customer service staff to handle your problem.
Great value for money
Great device, already the second one that I have been using. Delivery from PRC was in quite quick time and all went in order.
Prompt delivery
Prompt delivery. Impressed with the fast delivery of the ordered product.
High quality product at affordable price
Great communication
Great communication regarding the order from despatch to delivery. I couldn't fault anything in the process.
Not responsive from chuwi
Not responsive from chuwi. Slow feedback. And no manual at all. I don’t know whats the point of having the blue light at on/off button even my laptop in sleep mode. Nonsense.
AWESOME Laptop and Service
AWESOME ! 5/5
Very fast delivery and great product!
Shop at Chuwi gobal
The transaction is smooth
It’s an website that’s not organised
It’s an website that’s not organised, and navigating is complex for user. My advice, hire a UX/UI designer
Good product
It work but the fps is bad
No support at all, lying about a common manufacturing defect
No support at all, lying and cheating. My GemiBook came with a "small defect" - it couldn't go to sleep mode. For a few months I was asking Chuwi support how to fix it, but never get any answer but "reinstall Windows" (I did and it didn't work). Later I found on Chuwi forum that lot of people has the same problem and Chuwi just not answer, because it is quite serious hardware problem, not software. So in a few months my laptop died because it was all the time too hot and I wouldn't close it and restart several times a day. So I lost 400 euro and a lot of time getting frustrated and furious. Feck you, Chuwi. People, do not buy this crap.
The website is beautiful and colorful
The website is beautiful and colorful, which makes the shopping experience satisfying.
Unfortunate delivery service with DHL
The delivery service with DHL was delayed in the tax payment notice and the actual laptop to my address
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