Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Written by the business, not verified by us.
Is Ciciful legit?
Ciciful (www.ciciful.com) has a 2.5 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-10-25.
I ordered my apparel on February 13th but some reason my shipment was mailed out without the actual street number for my full address. So after 9 days it arrived to my city's post office on 2/23 but was returned the day after it arrived (2/24). I tried to intersect by emailing the YunHui Express via Track718 on 2/23 to no avail (bounceback email), reached out to customer service the next morning 2/24, which only responded on 2/26 with information that I had already shared with them about the mishap, and now reaching out to complaints team now 2/26 and now awaiting follow-up. I am hopeful that they will respond immediately about the mishap and reasonable next steps.
Reply from Ciciful2024-02-27
Hello,
Thank you for not rating a bad star. Our warehouse sent the package to the address you filled out at checkout but USPS seems to have a problem delivering it. We have responded to your email giving you the relevant info to locate and get the parcel back.
Thank you again.
Ciciful Customer Complaint Team
[email protected]
I love their clothing. But buyer beware trying to return something. I returned a number of items, only to have them tell me they couldn’t process my return without the usps tracking number. Their customer service is horrendous. There are plenty of online clothing stores that sell fun and outlandish items—use them. Ciciful is a scam.
Reply from Ciciful2024-02-21
Hello,
We apologize for any inconvenience but we would like to clarify that Ciciful is not a scam because the need for the tracking number after the return has been put in our return instructions along with the return form.
However, in such cases, there are other solutions. For example, you can give us the receipt you got from the PO or you can forward the matter to [email protected] to address this additional problem.
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Ciciful Customer Complaint Team
[email protected]
Terrible company!
I placed an order and during checkout my delivery address changed and my email address changed to very old details that I don’t use anymore. I contacted Cicuful immediately via email to make sure the delivery was correct. I sent 2 more emails and eventually got a reply 1 week later saying that it was too late to change the address.
The package is apparently going to an old address 3 hours way. I don’t live there anymore. This company refused to help and repeatedly told me to go to the old address to get the package. Not possible. So the warning is - if you have any issues you will get knowhere with this company. Absolute rubbish experience
Reply from Ciciful2024-02-20
Dear Corey Kenny,
We apologize for the inconvenience caused. It's possible that the address won't be changed if usingthe same account to order. However we need to look into this matter first. Could you tell us by emailing [email protected] if it's that you already filled out a new addrress at the checkout of the new purcase but the address changed auomatically?
Again we apologize for the inconvenience caused by the delay in replying to your email. Our customer service team is experiencing a backlog. We are extending our working time to resolve the issue and hoping you can understand.
We look forward to hearing from you.
Ciciful Customer Complaint Team
[email protected]
SCAMMERS!
I bought an item which is very poor quality, I've asked to return the item, but the company take forever to reply, and when they do they refuse to give the return address.
This company are not easy to deal with, and their products are poor quality.
AVOID AND SAVE YOU MONEY!
Reply from Ciciful2024-02-20
Hello,
We would like to clarify that we offer other solutions as a gesture of goodwill to customers who may find the return not practical. However, we do also offer return address for the customer to return the product. If you don't like the solution from the support team, we suggest you forward the email chain to [email protected].
Besides tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks.
Ciciful Customer Complaint Team
[email protected]
Saw advertisments for this company via Facebook feed so bought over $107 worth of custom coins for Valentines day around the 4th of February with an understanding it would arrive in time. Couple days later received a confirmation email with a link for tracking but every time I access the link it goes to FB messanger that generates an AI perpetual loop asking the same questions over and over without ever giving an actual reply or tracking the order. Now it is after Valentines day, at this point I think this is a scam... Avoid this company, I will be attempting to file a claim with my credit card to get my $$ back!
Reply from Ciciful2024-02-17
Update:
Thank you for giving us the information. However, we have confirmed that your order is not from Ciciful's as none of your info matched any of the orders on our website.
Kindly consider the possibility that you have come to the incorrect place to inqurie about your prder. For example, we understand that there is a website called "Cicifi" (which is very very similar to Ciciful).
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks
Ciciful Customer Complaint Team
[email protected]
I don’t know what to believe.. payed more then €100 and didn’t get anything in the mailbox.. they answered me that it would be shipped this week but I didn’t receive anything like a track&trace our something like that…i hope this is not fraud, otherwise it’s such a shame and waste of money :(
Reply from Ciciful2024-02-17
Dear Brecht Brugmans,
We have used [email protected] to send you the tracking information. If you have any follow-up queries, please feel free to reach out to us.
Kind Regards
Ciciful Customer Complaint Team
[email protected]
Orfered items on the 7th. It's is now the 15th and they haven't sent even sent anything yet. I also tried to contact their customer service and have not had a response. Seems like a dodgy company. Going to dispute the payment with the bank
Reply from Ciciful2024-02-17
Dear Charlie Michelle Adormeo,
We apologize for your disappointment caused by the delay in shipping and responding. Both our customer service team and our factory are experiencing a backlog. We are extending our working time to resolve the issues. We apologize for any inconvenience and hope you can understand.
We have used [email protected] to send you a follow-up email on this matter. Please check your inbox.
Kind Regards
Ciciful Customer Complaint Team
[email protected]
I have placed an order and paid. I received no confirmation. I received an email that the order had been received. but further emails went unanswered. no items delivered and money lost. I'm furious. this is pure fraud
Reply from Ciciful2024-02-17
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks
Ciciful Customer Complaint Team
[email protected]
Made a purchase and was tracking the shipping. One day when tracking the package I saw that it was seized by the USPS for counterfeit postage. DO NOT PURCHASE ANYTHING FROM THEM!!!!!!!
Reply from Ciciful2024-02-16
Hello,
We apologize for the inconvenience caused by the delivery error. In this case, you can receive a full refund for the order.
Please give us your order details (order ID and email address) so that we can contact you to follow up on handling the issue.
Thanks.
Ciciful Customer Complaint Team
[email protected]
We received our items in a timely fashion and they we fabulous. One item as back ordered and after a time I inquired and it was promptly shipped. Thankyou!
The sexy Santa garment lived up to its appearance in the advertisement. Easy to track the shipping process. I’ll definitely wear it around the holidays again.
All but one of my items were shipped quickly. Sadly I have to wait for the last item to ship, but the customer service has been very helpful. I will for sure be ordering again.
The clothes are of really good quality. The designs are fresh and out of the box and allow me to express myself freely! The prices are also very good! I have one piece of feedback that I would appreciate taken on board!
I am quite tall so need a 33 or 34 inch leg which makes it unable for me to purchase much in the way of trousers from you as you don’t do that sort of length.
Despite the distance, my e-mails exchanges have always been satisfying and a solution was found to replace an order which could not be sent on time.
My two orders (so far) arrived in mint condition and I'm pleased with them.
I placed an order in November, the site mentioned the item was in stock and would ship within 24 hours. A number of emails sent back and forth. It’s now February and the latest message says the item will ship by the end of March… do not trust this company with your business. Complete scam
Reply from Ciciful2024-02-05
Dear Jacob Puckett,
There were several results when I searched your name on our order system. Some were placed in November, but they have all been delivered. The only one that has not been shipped out was placed on 1/10. Therefore I am not sure which one is yours. Could you offer us your order number so I can look into it? Thank you in advance and sorry for the delay.
Regards.
Ciciful customer complaint team
[email protected]
Burning your money is more useful than spending it at Ciciful. The 5 star reviews have to be fake. This company is a total scam. I ordered a two piece suit from them listed at a top and pants and was only sent the top. When I contacted customer service they told me I only ordered the top and sent me a screenshot of the item listing telling me it only meant the top in the listing somehow. Complete scam, engineered to take your money and make you pay for shipping their cheap swill back to the dropshipper from Hongkong.
Reply from Ciciful2024-01-31
Dear Andrew Flook,
When a customer buys this product, he will have to select the color and size - - right below the title and above the selections of sizes, there are three options of color: Gold top, Gold pants, and Gold set. Perhaps you accidentally overlooked this part, resulting in the arrival of the top only.
We would like to offer you a gift card to help you buy the pants to match the top. But you seem to have chosen the return form to return the item. We have used [email protected] to follow up on the case. Please check your inbox.
Should you have any follow-up questions, please feel free to contact us.
Faithfully,
Ciciful customer complaint team
[email protected]
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