Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy, and high-quality gowns.
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Is cicinia.com legit?
cicinia.com (www.cicinia.com) has a 3.7 out of 5 rating on OK.one, based on 337 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 27% give 1 star; The business has replied to 64% of negative reviews; 47 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful formal clothing, noting that the custom sizing options often fit like a glove and match website photos closely. Many people also appreciate the helpful support team members, beautiful fabric quality, and surprisingly prompt delivery times for their special events.
Some reviewers were not happy with the complicated return process and unexpected fees charged for sending items back when they did not fit. A few other people also felt that the sizing was inconsistent and the garment quality felt cheap compared to what was advertised.
Auto-generated from all reviews of this business. For reference only.
I’m a bit worried have not received a tracking and ordered 5days ago uk shipping says 5days . Is this even going to arrive ? Is this a genuine site as I don’t even have tracking ???
Reply from cicinia.com2025-05-15
Dear Customer
Thank you for your feedback.
But have you left your bad review on the wrong website? Our website is cicinia.us, which mainly serves American customers.
Are you contacting the wrong person? Please contact our gowns as soon as possible, and we will actively work with you if you need help: [email protected].
Terrible return policy. They do not want to take returns. Offered me 30% refund, then 50% refund and I had to fight to get the 90% refund stated on the website. I had to pay £25 return postage and still haven't had the refund. If you intend to return items, do not use this website.
Reply from cicinia.com2025-05-15
Dear Customer
Thank you for your feedback.
But have you left your bad review on the wrong website? Our website is cicinia.us, which mainly serves American customers and has no orders from UK customers recently.
Are you contacting the wrong person? Please contact our gowns as soon as possible, and we will actively work with you if you need help: [email protected].
I received quick and friendly customer service and received a beautiful dress! The dress is nicely made and is high in quality! I'm so excited to wear it to my niece’s wedding! Thank you so much!!
Great company, super helpful and very swift at replying to my enquiries. I used the made to measure service which is at no extra cost and my daughter is thrilled with her dress. Highly recommend.
Great on sizing! Great customer service too. They were quick to respond and initate about personal sizing. The dress came and fit perfectly, and it came on time.
Would not take return and it was sealed.
Update- they were very rude about this comment and tried offer me $20 instead of full return. Do not buy from this company!!!
Reply from cicinia.com2025-05-15
Dear customer,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with your shopping experience with us. We are willing to provide you with a better solution. And we have contacted you by mail: [email protected].
Thank you for your cooperation in advance.
Looking forward to serving you better next time!
I did custom sizing for my bridesmaid dress and it fits perfectly! So nice they offer custom sizing for free. There was a hiccup with the shipping process, but customer service was super responsive, they were quick to correct the issue and ensured I got my dress on time before my friend's wedding.
Wonderful custom service! I ordered a custom size Mother's dress and made a mistake in the 'hollow to floor' length. From the first email they were very helpful making sure my dress was just what I wanted! A small hiccup in delivery was also resolved the next day. A pleasure to work with! My dress fits perfectly!
I’ve ordered bridesmaid dresses from them for three different weddings that I have been a part of and they have always had great customer service and timely delivery. The dresses are good quality too and fit according to the measurements. Cicinia is the best option for affordable bridesmaids dresses that I have found.
Frustrating, I ordered a dress for my wedding nearly a month ago, I've tried tracking it with no ability to so contacted customer service. I've had one email asking for tracking information and nothing since, I'm now requesting a refund in hope I can get another dress in time.
The dress is beautiful! The customer service was fantastic! I was a bit nervous because I had never ordered from Cincinia before. I emailed three times and received prompt helpful replies each time. Their measurement guide is helpful and perfectly accurate. I will be ordering again! It was a wonderful experience.
The dress they made me was gorgeous and fits like a dream! I'm a slender tall gal, so it's hard to find clothes long enough or slim enough, so imagine my happy surprise when the dress they sent me was both.
And when there were going to be some changes in shipping times, they made sure to email me and let me know, answered all of my questions, and still got the dress to me with time to spare.
Several weeks ago I needed a dress for an upcoming wedding and had decided to order from you. I thought I ordered three different sample swatches, but I received three of the same swatch. I notified your company and said I ordered 3 different and received 3 of the same. Your CSR forwarded what looked like my order form showing I had ordered 3 of the same. That response was not helpful at all. What would have helped would have been for the CSR to confirm which swatches I originally wanted (and thought I had ordered) and worked out a way to get those to me quickly. Your business missed a sale.
Reply from cicinia.com2025-02-13
Thank you for your feedback. We have communicated with our customer service team and confirmed that your order indeed included three identical color swatches. It’s possible there was an error during the ordering process. We sincerely apologize for not providing timely and effective assistance. If you still need color swatches in other colors, we would be happy to send them to you free of charge. Our customer service team is also reaching out to you. If you have any further requests, please contact us at [email protected] so we can resolve this issue promptly. Your satisfaction is our top priority, and we truly hope to have the opportunity to correct this mistake. Thank you for giving us the chance to improve.
Ordered customised dresses from here a couple of weeks ago. The material is great and so thick.
They gave instructions on how to measure each of the bridesmaids. There were 7 of us. We received them last week and each one fits perfectly, we love them
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