Exceeded expectations
The company contacted me to get exact sizes so the outfit fits really well and they delivered earlier than anticipated.
About cicinia.com
Data updated- Website
- www.cicinia.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 47 reviews
- Replies to negative
- 64% (65/102)
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About this business
Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy, and high-quality gowns.
Written by the business, not verified by us.Is cicinia.com legit?
cicinia.com (www.cicinia.com) has a 3.7 out of 5 rating on OK.one, based on 337 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 27% give 1 star; The business has replied to 64% of negative reviews; 47 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful formal clothing, noting that the custom sizing options often fit like a glove and match website photos closely. Many people also appreciate the helpful support team members, beautiful fabric quality, and surprisingly prompt delivery times for their special events. Some reviewers were not happy with the complicated return process and unexpected fees charged for sending items back when they did not fit. A few other people also felt that the sizing was inconsistent and the garment quality felt cheap compared to what was advertised.
Auto-generated from all reviews of this business. For reference only.What people say
Dress
I ordered a dress and immediately I eas contacted to confirm my measurements. I received the dress within the scheduled time of delivery. The dress and color matched what was shown on the site. I asked for th to send some a sample of material with another, which they did. The dress is very nice and it fit.perfectly but the corset didn't fit well. I had a great experience with them.
I purchased a formal pant suit for a…
I purchased a formal pant suit for a wedding, and am delighted with the results! It is gossamer light, well constructed and fits perfectly. I feel like I’m floating when i wear it. The company is prompt and responsive to questions and concerns; I recommend them for special occasion garments for style, fit and quality.
Be careful!!!
I ordered a dress for my cousins wedding 4 months ago and paid extra for expedited shipping. The dress is still not here 4 months later and they won’t refund me back the full price with the shipping I paid extra for. This wasn’t a mistake on my part and the weeding the dress was for has already passed. You should respect that people work for their money and if you can’t deliver the product they order you should be prepared to offer a full refund.
Reply from cicinia.com2024-04-18
Hi, We do apologize for your inconvenience, there was a problem with the courier. We have applied for a full refund for you, and our customer service department has contacted you for a refund. Please check your email.
I love my dress!
I have had a great experience with Cicinia. I found the dress I wanted for my sisters wedding. I sent in my measurements and received my dress about 2 to 3 weeks later. It fit perfectly. The cost of the dress was very affordable! I would definitely recommend Cicinia if you are looking for a dress.
Recommended
I've ordered one dress from the website. I was contacted by an employee to make sure size was right and offering to customize it if necessary, explaining how to take measurements if needed. From the moment of the confirmation of measurements it took about 2 weeks for the dress to be ready and to arrive what I find fast enough considering I live in Italy. Size was ok, nice colour and fabric. I haven't worn it yet for the occasion it purchased for. Happy customer!
Love this company!
I will definitely recommend this company! After having frustrations trying to get my bridesmaid dress from a different online company, Cicinia really impressed me. They use your custom measurements for no extra charge, they're great at communication and I was very impressed with how quickly the dress arrived. It's exactly what I needed and fits perfectly.
We ordered 7 bridesmaid dresses 6 weeks…
We ordered 7 bridesmaid dresses 6 weeks before the wedding. We were contacted within 4 days of our order to get clarification on our custom order details: like more specific measurements, raising necklines, and they even took the top of one dress and the bottom of another dress to get the style we wanted. Amber was our contact through email and she made sure all the details were verified and measurements correct before sending them to production. We got the dresses a week before the wedding and they all fit beautifully. We are very happy with the customer service and quality of the dresses!
Ordered a dress & I went for the…
Ordered a dress & I went for the customised choice. The dress is gorgeous & fits just right. I would definitely order again
Great outfit
The company kept in touch well and asked questions ab the specifics of my size. The outfit was a good fit and apart from the trousers needing to be shortened slightly, it was a good fit.
The dress I ordered was perfect
The dress I ordered was perfect - comfortable, good material, and sized exactly right. I would definitely order from Cicinia again.
Gorgeous dress
Beautiful dress, high quality fabric, made to order and simply stunning! I chose the wrong size (my mistake) because I didn't take the time to measure the waist in addition to height (they make the dress custom so I would recommend sending them all of the correct measurements) -- however the dress is so lovely that we are keeping it and even ordering another one soon! The communication is excellent, they kept me updated on the estimated time of arrival (good to put in your order early because they are very popular), and the dress arrived exactly when we needed it.
I have showed you pictures and video…
I have showed you pictures and video don’t tell me scam it was damage I ask for refund you prolong it so I took through my bank. So don’t give that kinda of attitude towards a customer it was my wedding veil who would wear a veil that’s damage and ripped. This why I even showed proof to the bank the helped me dispute it. Sorry but I have seen bad reviews I shouldn’t be aware of this
DONT BUY FROM THEM THEY ARE RIDICULOUS…
DONT BUY FROM THEM THEY ARE RIDICULOUS I ORDER A VEIL IT WAS DAMAGE AND RIPPED I ASKED FOR REFUND AND REFUSED DUGUSTING SERVICE I HAVE TAKING UP WITH MY BANK. They are scammer take money send out damage goods. Don’t buy from them ever
Reply from cicinia.com2024-03-18
Hi, Samirah. Thank you for your feedback. We are sorry to hear that you were not satisfied with your shopping experience with us. All our goods go through the quality inspection department before shipment. We cannot ignore such damage. We have asked the quality inspection department for pictures. We are willing to send you pictures and provide a better solution. But you turned us down and refused to pay, which makes us wonder if we're experiencing a scam. It's not allowed in an honest transaction. We'll file a complaint with the bank to prove it. Best regards.
This company is amazing!
This company is amazing!! They are provide amazing customer service and are making sure that everything in my order is correct!! They have real life people reaching out and coordinating so that I get my dress on time!!
I was in a hurry to get the dress
I was in a hurry to get the dress, because I was asked to fill in for someone last minute at a wedding. I communicated with Cicinia to let them no my issue and they got right on it and I received the dress 3 days prior to the wedding, The quality of the dress was perfect and it fit great!!!
Personalized service
Cicinia reached out to confirm my sizing and even made sure to check whether the order would arrive in time. I appreciate the personalized touch to the order and the dedication to ensuring that I receive the dress as I need, when I need it.
Great job…
They were very helpful when I need a custom dress for my daughter
The pants were oversized
The pants were oversized. I ordered a size 6 and they are about a size 12. I was very disappointed with the quality and fit. The price was to much for the quality and fit
Reply from cicinia.com2024-03-19
Hi, Clara. Thank you for your feedback. We are sorry to hear that you were not satisfied with the pantsuit. We sent emails to you and willing to provide solutions to you, but didn't any response. Can you please check your email and reply to us?
Great communication
Great communication! Love the personalized attention!!
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