Very baddd!!
Very baddd!!! I don't want to use your service anymore....
About City-Link Express
Data updated- Website
- www.citylinkexpress.com
- Category
- Business Services
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 86 reviews
- Replies to negative
- 7% (14/203)
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About this business
City-Link Express is one of Malaysia’s leading courier and logistics providers, committed to delivering reliable, efficient, and customer-focused services nationwide.With a strong network coverage and years of industry experience, we specialize in domestic and international deliveries, offering flexible solutions for individuals and businesses. Our services are designed to ensure parcels are handled with care and delivered on time, every time.At City-Link Express, customer experience is our priority. We continuously improve our operations, technology, and service standards to meet evolving customer expectations. Feedback from our customers plays a key role in helping us enhance our service quality and accountability.
Written by the business, not verified by us.Is City-Link Express legit?
City-Link Express (www.citylinkexpress.com) has a 2.1 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Business Services and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has replied to 7% of negative reviews; 86 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Customers frequently mention that the local staff members are very friendly, welcoming, and helpful during parcel collections, providing exceptionally quick and smooth pick-up services. Many people also appreciate the fast shipping times and the responsive customer support team available when arranging everyday deliveries and tracking parcels. Some reviewers were not happy with severe delivery delays, noting that several packages remained stuck at local sorting branches for multiple days without movement. Consumers additionally described frustrating experiences with unresponsive customer service agents and misleading delivery failure notifications that caused long, unnecessary waiting periods.
Auto-generated from all reviews of this business. For reference only.What people say
Slowww
Slowww. Veryyy slowwww
worse customer service
worse customer service. items can be delayed till 2 weeks. not missing but delayed. use J&T express better. fast and efficient
poor service,poor manner,lack of…
poor service,poor manner,lack of responsibility,many excuse they dont want to deliver my parcel and told me to get it by myself.
Worst courier service in Malaysia
Horrible delivery speed, dirty storage hub, irresponsible delivery service. Sellers, please avoid using city-link if you're sending livestock, plants or fragile items.
Bad service and rude delivery guy!!
why morning 9.15am call few time and…
why morning 9.15am call few time and 5.45pm call until 6.10pm always line buzy line buzy!!! after no line buzy but always didt pickup customer service phone. Petaling Jaya Branch. BAD SERVICE!
Stuck at one place for almost 2 weeks…
Stuck at one place for almost 2 weeks and my parcel received with plastic torn & everything inside is a mess!!!! My money all wasted for this!!
No.1 ranking Worst service in all…
No.1 ranking Worst service in all delivery company.need 1 month to delivered my parcel.when i call to city link office.so many excuse,weather related,under quarantine.w.t.f!!other courier also do same job like you guy.but still can delivery they customer parcel.if i can rated 0 star.i give it to you.you not deserve even 1 star at all
No wonder your rating is BAD
Very rude and bad attitude
Very rude and bad attitude. I received parcel from someone I didn't know.. Of course I don't know there is delivery for me.. The delivery boy is very rude talking to me during giving the parcel.. If he got bad experience to other person in my work place.. Doesn't means I will treat him bad also.
Fuc city link
This is the worst place to catch a bus, never on time. I have been waiting for a bus for 2 hours now and it turns out they didn't want to do there last stop. $hit place never recommended.
Worst delivery service ever
Worst delivery service ever. To all online seller avoid using citylink or else you’ll lose your customer
SLOW AS FCK
0 star rating! HIGHLY NOT RECOMMENDED! Pay for the express but the receptionist told me it usually takes 2-3 weeks to arrive. Then i pay for the flight for what?! And i only call them after 10 days from shipment post, so they are telling me that they cant find A flight in these 10 days?! Forever stuck in KLIA. GOOD JOB CITYLINK. Slow as fck and super bad customer service.
Delivery person should have improve…
Delivery person should have improve their communication skills!
It is actually zero star
It is actually zero star, not 1 star. I am a sole proprietor. I was out of town for work and there was no one in the office. When I returned to the office, parcels were left on the floor exposed to heavy rain for the past few days. Inside parcels were official legal document worth about RM3,000.00 (i.e. paid that much to obtain those documents) and all became wet, smeared and illegible. No one from City-link bothered to call, guess they were saving time trying not to deliver the second time, so they just dumped the documents on the floor. it is BAD SERVICE but I guess this website already proves that.
If there's a 0 star I would've given…
If there's a 0 star I would've given them a 0 star. This is by far the worst courier company ever. I've not dealt with such bad courier company before. All the other companies don't even come close to citylink. My mum rejected my parcel as she was not aware I have a parcel for her coming on Saturday. I called Citylink on Monday and they promised to deliver on Tuesday. Nothing came on Tuesday and I have to call again. PIC from HQ PROMISED and ASSURED me that it will be delivered by Wednesday because it's an instruction from HQ but no surprise, nothing came. On Wednesday noon, I called up the branch to ask and they informed me that nope, they are not going to deliver on Wednesday because apparently the information is incomplete. I called up HQ again and this time around, I was passed around like a hot potato because I was really upset with their service which ended up with HQ promising that the parcel will be delivered today (Wednesday). I'm still currently waiting for my unseen parcel. To recap:- -if you failed to receive your parcel on the first attempt, good luck in arranging for a second delivery. they did not even leave a note or instructions for second delivery or what's going to happen after a failed delivery -customer service is terrible. most of the CS agent knows nothing, always saying will inform the PIC to call back but they NEVER call back -extremely difficult to get someone to pick up a call, be prepared to call repeatedly, either unanswered or dropped call -poor communication between HQ and branch -Manager was rude. Not sure what kind of example he is setting if he is also yelling at customer. giving excuses that they just came back from long holiday and everyone is unable to cope with workload (??) really??? it seems like customers have to be understanding to them but they have no regards to customer even though I have waited and been given empty promises again and again.
Poor courtesy and impolite delivery man
Bad service
Cityllink Butterworth customer service is very Very bad service. Call Butterworth branch office today (18/5) whole day, nobody take the calls??? Parcel
It is a fast delivery, but....
It is a fast delivery. But the deliverymen is somewhat lack of friendly...?? Knock on my door like it was about to break down, and impatient.. I hope the deliverymen can be more customer friendly.
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