Comcast

Not good experience!

Disgruntled Customer

The communication with Xfinity/Comcast is awful. Cannot understand what they are saying for one. Two, I have multiple addresses/accounts with them & get absolutely no loyalty. A new hookup I did for internet was $46.23 at 500 mbs for 60 Mos. I was told to contact the loyalty dept to get the promotion they are offering on my other acct. Nope. Want to keep charging me $70. Even though I have three (YES, THREE ACCOUNTS WITH THEM!). Then, at one address, I found out they needed to come out & did a line even though I had been here 25 years! It's Centurylink out here. So, before I did another account at my other address, just down from me, I wanted to make sure there was a line so I was going to have a technician to come out & hook me up to also tell me if there is an issue. Sure. For another $100! THERE IS ABSOLUTELY NO LOYALTY WITH XFINITY!!! I WILL BE LOOKING ELSEWHERE & AS SOON AS THERE IS A BETTER OPTION, I AM LEAVING THEM!!! DON'T BUY INTO THEIR HYPE! THEY ONLY CARE ABOUT THEMSELF!!!!

Garbage Service they hide the phone…

Garbage Service they hide the phone number and make it so no one can get any help

Recently Comcast had pulled cable into…

Recently Comcast had pulled cable into our township after only having one choice with Service Electric cable tv for the past 40+ years, which is not that great and yearly un explained cost increases and poor internet speed. We were solicited by a comcast salesperson (Nelson Batycki) back in late September and I quickly contacted and order the service through him with special sign on incentives. Here we are on December 12, 2025 and I still don't have my system installed and after 3 visits from equipment installers. The order was incorrect as was communicated from the salesperson when we signed up. Repeated phone calls were made and promised results now our service was disconnected that was never even hooked up and Xfinity is not honoring the special sign-up deal. I feel this is not my problem and a poor disorganized salesman. I spent over 2 hours today on the phone bounced around to get results, which is now costing my 36.00 more per month than what agreed too back in October. People in the upper saucon twsp of Pa beware! FYI the 5 year locked in price is only on internet! and not what was conveyed by the salesmen also!!!! Bad sales tactics and no customer service

Terrible customer service..

Terrible customer service... Give nothing but lies about the plans, etc you are supposed to be signing up for. The company is crooked....

Comcast service is often unstable

Comcast service is often unstable. Support is very slow, frustrating experience.

The comcast website loads slowly and…

The comcast website loads slowly and it's hard to find the options you need.

The most morally corrupt business I have dealt with

I have both Xfinity and Comcast WiFi — personal and business. The only positive thing I can say is that the actual WiFi connection has been solid. Everything else has been a nightmare. Personal / Xfinity: Any time there’s an issue that isn’t fixed by restarting the modem, I get routed to their overseas call center. Every single time, I’m told the problem is because I’m not renting their equipment. Every agent has their own spin on the same nonsense, and each one eventually pushes me off to someone else who repeats the same sales script. It’s a morally bankrupt tactic to force customers into renting their equipment. Expect to be stuck in chat for at least an hour. Business / Comcast: I had Comcast Business for 9 years with almost no issues — until I moved my business and needed to transfer service. My sales rep, Annie Atwell, told me I couldn’t open service at the new location unless I added their rental equipment to my contract — a service I never wanted but was forced to add just to continue with Comcast. She then told me that once the tech arrived, I could simply refuse it and have him use my own modem (the same modem I’d used for 9 years). That was a lie. The tech explained he had to install the rental, but said I could call later, have the account updated, and he would come back to swap it out. He did return and install my modem, so I thought everything was fine. Four months later, I noticed my bill was higher. Turns out they never removed the rental charge — even though the account clearly showed I wasn’t using their modem. When I called in, I spent an hour and a half being bounced from person to person. Every rep claimed they had “fixed it,” and every time I spoke to the next person, it was clear nothing had been fixed. I foolishly believed the last agent who said it was resolved. Thankfully, I checked again the next day and saw nothing had changed. So I had to start over — another 2.5 hours of explaining everything from scratch. I eventually got the credit — but only after being told that the only way to add my modem back to the account was to sign a new 24-month contract. So my choices were: keep paying for a rental I don’t have for another 20 months — a service I never wanted and was forced to add just to keep service, or switch back to my own modem but be locked into a new 24-month agreement. Both options are absurd. I cannot explain the level of frustration these people have put me through. I am counting down the months until I NEVER use them again. I hope this review helps others avoid both services.

NO customer service company

COmpany sends young men to your home that do not speak English. They take your TV remote and give you converters that do not work with your equipment. Everything was fine until the "repair man" tried to fix "no signal" at our home. The solution of the company? Buy a new expensive "smart TV". AVOID Xfinity and Comcast, an expensive mistake.

Modem issue

Modem issue - Mark on the phone handled it all efficiently and was informative and apologetic. Edgar came promptly early a.m. the next day... polite, helpful, situation resolved. The only problem is getting to Mark... had to waste time with the bot asking questions and not transferring me to Mark.

6 months of the same interruptions of…

6 months of the same interruptions of Internet and Cable TV. Total of 4 technicians found the problem to be at the service drop point. I was told a "service request to maintenance was generated 3 of the 4 times. Hours on the phone and waiting for service people with no resolution. I want to talk to someone in management, but they CHOOSE not to take calls. I have been with Comcast for 31 years at an avg of $150 a month $55,000 of on time payments and I cannot talk to management. Our area does not have other providers, so I stuck with totally incompetent people. Looking for other options to give my $$$$ to.

Frequent disconnections

Frequent disconnections, poor DNS performance leading to failed connections, and no effective resolution from support despite multiple complaints.

Stock Comcast good only for defrauting…

Stock Comcast good only for defrauting little SHAREHOLDERS

Comcast funded East Wing demolition

Now to find out that Comcast has funded the destruction of the White House East Wing. Their service has been going downhill for many years. Plan to cancel my subscriptions asap. Do not trust Comcast.

SUPPOSE TO HAVE PEACOCK PREMIUM REWARD…

SUPPOSE TO HAVE PEACOCK PREMIUM REWARD AND COMCAST CAN'T GET ME CONNECTED. I HAVE TRIED FOR 2 DAYS AND THREE DIFFERENT PEOPLE AND THEY DON'T KNOW WHAT THEIR DOING. I RECEIVED ANOTHER EMAIL TO SIGN UP TODAY AND LOW AN BEHOLD THEY CAN'T CONNECT AGAIN.

Dishonest

The chatbot doesn't worjk. It just keeps asking me again and again whether I want to discuss internet or mobile. And yet again, Comcast is hiding its charges. A 'free' set-top box comes with a $15 delivery charge and a $15 set-up charge. And my monthly charge suddenly goes up by $10/month for a non-existent service change.

How does this place stay in business

How does this place stay in business? their online payment application never works...you need to wait 30-40 minutes to speak to a rep...and other things too numerous to mention, i'm tired of it.

I wish I could give minus 5 stars

Other than frequent outages and ever rising price, it's a nonexistent customer service. You spent hours on their worthless chats, phone loops, nonsensical troubleshoots and similar. No way to get a live agent. But, living in a large metro area, I have no other choice of a non wireless internet service. That's what monopolies do. On edit: After a lot of additional figh with the phone system and AI bots- many hours, I was able to convince the AI robot this morning that I need to cancel the service immediately. And very fast, for the first time, I got a live agent to speak who promised me the blue from the sky. But done is done and cancellation was done immediately. Trip to their store, long wait, returned equipment only to fin out that they are sending me a new equipment some robot decided and once received another trip and another long wait at the store. Comcast-never again. I got fixed wireless internet from Verizon today and it works satisfactory. Comcast has been getting worse every year.

returned equipment but still charge

I have returned the equipment and I have received the confirmation of receiving from Comcast 4 years ago. But recently comcast starts to repot to Credit and saying that I didn't return this equipment. I have been Comcast customer all the time and they knows my address, my phone and my email. I'm currently using Comcast internet but they never contact me about this issue. They directly report to Credit which impact my credit score a lot! And the truth is that I have the evidence of their receiving email but I can't dispute it using this evidence. They don't have any evidence and they just said "I didn't return....."

Dishonest Company!!!

Dishonest Company!!!! We were in the process of moving into another apartment within the complex and transferring our Comcast internet & tv to the new apartment was not seamless! We called for tech support and they could not troubleshoot the problem. They said that needed to have a technician come out and see the problem first hand. We ask if comcast will charge us for this support and they said no. The technician came in fixed the problem but didn’t tell us what was done. Few days later, I get bill from comcast , they charged us technician support $100 in which they said we would not be charged.We called customer service about this fee and got nowhere with customer support then asked for a manager. The manager was going to contact us back within the day but instead we got a text saying the technician fee still stands and the case is closed. This a dishonest company!!!! I am the process of finding another tv & internet provider!!! Don’t do business with Comcast!