Comcast (www.comcast.net) has a 1.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
At this point, I would rather walk into oncoming traffic then have to deal with any additional services other than internet from comcast. Comcast is the literal only high-speed internet provider in the neighborhood I live in. They are terrible. The customer service is by far the worst part of this company especially after the adoption of the Xfinity assistant.
Customer service is horrendous. Online "assistant" puts you into continuous loops so you can't get anything done. For a company in the communications business, it is unfathomable why customers cannot communicate with them. My internet keeps dropping and I have been in customer hell now for days. Cannot recommend this company because of this.
I am expected to pay the Comcast Business Internet bill, no problem. What happens when they provide slow and unreliable service... down to 3mbps. They stall, blame me and charge me $490 to get out of my contract. I genuinely need internet for work and they genuinely don't care and charge me when it doesn't work. There service is so bad. I wouldn't be in business if I treated my commitments and customers this way. There is no recourse with Comcast if something goes wrong.
I just cancelled my peacock membership as Comcast told me in writing 5 times that they would provide me with the same subscription for nothing : when I tried to apply the change they wasted about three hours and then told me they had got it wrong and they had written to me five times in error
I know that Comcast has a monopoly in many parts of America, meaning there aren't really any other options for a lot of people, but if possible, seek out any alternatives before settling for Comcast. Not only are there frequent outages that you aren't refunded for, they constantly gouge their customers. Bills keep going up while the quality of their service keeps going down.
Absolute THIEVES when it comes to commercial accounts. They saddle you with a 3 year contract that you can not cancel without paying 60% in fees so a 90$ a month phone bill costs upwards of $1500 to cancel. Customer service is negligible at best and they refuse to offer any help with getting training on any hardware too.
PLEASE DON'T TRUST THIS COMPANY THEY ARE SHADY AS FUC% N NOW IM STUCK WITH THEM FOR 3 YEARS. AND THEY GOT AWAY WITH IT BECAUSE OF THE TERMS AND CONDITIONS.
On behalf of my parents who were customer… These people are ignorant morons. You can hang up and call right back and talk to someone else who tells you something completely different. Train your employees! How can the public be at fault when you idiots don’t know what you’re doing and telling people? They tried to cancel their account and the woman didn’t have them fill anything out, then they kept getting billed so they called again and the next woman said they were supposed to sign something. They did late obviously because the first woman didn’t know what the hell she was going. Now they are trying to turn them into collections because of their ignorance. They are an awful company. Do NOT USE THIS COMPANY!
During fifa World Cup the relay is getting interrupted frequently. Can’t believe this is happening in 2026. Time to switch to another service.
We recently "upgraded" to Xfinity fiber optic cable and got a pretty sweet deal for 5 years. However, I needed to split the bands of the internet into 2.4, 5 and 6 ghz for some of my equipment. I talked with Xfinity about the approach I was taking and they set that it was correct - change in the Xfinity app under internet/wifi details. I was assured our internet speeds would not be affected. They were wrong - barely single digit upload and download speeds. So, on 7/16/26 I spent at least 5 hours on the phone with them to address this. At first all was good - they set up an appointment for today to address the internet speed. They said they had set up a hotspot for me so I could use the internet at higher speeds. This was not the case. I went through a series of calls to get an esim set up and to connect to the hotspot. Several times I requested to talk to a supervisor. The supervisors promised to call me, but not a single one did. So, the esim never was set up properly and so the hotspot did not work. They are terrible to deal with on the phone and I would not recommend them to anyone. And, they never showed up for the appointment between 3 and 5PM on the 17th - today.
Why would I pay for constant internet failure,xfinity is trash and lost another customer to TDS fiber
Comcast is the worst cable company to do business with. I had three accounts with them. They are totally unethical. They will steal your money. Beware. They will never refund money when due. I handled the estate of my friend and he was due a refund of over $400 after I returned his equipment. It never came! They plan to rip you off! Do business with anyone else, but not this company!
I would give them a zero, but that is not an option. Every time I have to deal with customer service, it is someone in another country who thinks the only way to fix a problem is to reset the router. I lost work productivity for over 4 hours simply because I called in because of slow internet speed. I pay for 1000 Mbps download and I have never seen more than 600, and typically it is 200-300. After an hour and a half, I no longer had wifi at all. I was told to take my modem into the store and replace it. The wait was an hour and a half. When I got back, I had to call tech support again because the idiot had deleted my Wi-Fi entirely. After an hour, it got set back up, but was still only giving me 400-500 bps download. The tech support guy said it would get better the more I used it. What bullshit!. Run, do not walk, from this company.
The worst customer service. They lie. Horrible.
Comcas. is the biggest rip-off in the world. I can't watch a straight show for an hour without the TV. Stopping. I am so sick of xfinity Comcast, and they wanna promote phone service. They can't keep the TV on I'm on my way to dish.Anything is better than com.Crap
Over 1 hour on phone and talking to 3 different people. None would give me an answer to a simple question.
This clowns (comcast) deserve special place in hell and I hope they all will be there
If you call about your Wi-Fi, all they want to talk about is Comcast. Mobile. They told me that I could keep my same phone number if I take their phone. I said OK they sent me a phone and the number on it was gonna be different for mine. I sent it back the next day.t this has been six months ago and I’m still trying to get him to quit charging me for something I’ve never used. Now to the Home Wi-Fi. They did a plan for me which included the News stations like Fox News. Six months ago. Yesterday they turned Fox off and told I would need to upgrade for $100 a month extra to get Fox now. They are the most underhanded bunch of liars and ofcourse your lucky if you can understand them
They got one only because zero was not available. I used them for 15 years pre-Covid and Comcast Business was fantastic. Now they’ve outsourced everything to Xfinity, which are the dumbest freaking people in the world that hire nothing but immigrant workers that can’t speak English and when they busted a waterline putting a line into my office of my neighbor, I wanted to try to find out how to submit the bill for that repair because when I called them, they gave me important number and so forth, but they are the worst because everything’s been outsourced to Xfinity. You can submit a PNGBMP or a JPG. But not recognizing that Apple actually puts its pictures into JPEG format so when I try to submit pictures of the damage and so forth, Xfinity couldn’t read them because they don’t recognize Apple JPEG give me a break! Ignore the format of one of the largest phone companies in the world. What the hell is that about? Where is the customer service in that? Where is the service in that I have to flip it into PDF or BMG or PNG and why don’t you just accept JPEG and nobody has to flip anything or waste time just to accommodate your idiots in the computer room Xfinity is one of the worst Internet companies on the planet. I mean sling would probably be better than Them. They tell me well if you need an issue called this 800 number which I did four times the first time I called I was on hold for 35 minutes. Nobody checked with me. Nobody said anything nothing happened. No AI bot nothing absolutely nothing. So I called back three more times, but I only gave him like five minutes each time and the last three times I called. They hung up on me because they said no we’re sorry we don’t have service on weekends most small businesses tend to work on weekends if you work for a big company like Xfinity or Comcast Business, you don’t have a clue what I’m talking about and they don’t have a clue how to address it I asked for a manager three times no Manager’s exist even if they handed the phone to the person next to them they don’t know how to deal with small businesses they have fallen so far it is stupid. It’s absolutely stupid. They used to be a fantastic company now that Xfinity is doing their service projects for them. They are like back to where Xfinity was 15 years ago. They’re horrible. They’re absolutely horrible. I cannot tell you how poorly I feel about them and how least likely I’m ever going to be to use their services in the future just not gonna do it. Am I gonna put up with the aggravation? It’s wasted two hours of my life this afternoon as a small business man that’s like you know a quarter of a day I don’t have a gym. I don’t have good meals prepared for me no dry cleaning etc. I don’t have a kitchen that makes a coffee all by itself and delivered to my table. That’s not how we were. That’s not what we Do would be nice, but they assume everybody has the same crap that they have and who pays for all that crap all the small businesses to sign up with Comcast Business but have to take Xfinity service. I will never go to Xfinity or Comcast again even though they sent me an fricking email this morning about Comcast fiber like they’re gonna compete with AT&T. They may be good. I don’t know but I’ll tell you what I’m not taking a chance because I’ve wasted too much time this week on a stupid wet back that busted my neighbors water irrigation pipe they cost $75 and $75 is a lot to us and they don’t have anybody that can address that on weekends even though I brought it up last Wednesday enough with them they’re worthless Don’t tell me the Comcast and Xfinity are the same company because there was a point in time where they were not the same company because I actually sold to both of them and I can tell you the people at Com cast Business were fantastic. The people at Xfinity were pretty much idiots. If Comcast Business did not pick up after the second ring on my phone I figured I missed dialed so I would redial the phone number Xfinity. You can be on hold for 35 minutes and they don’t care no checking in with you. No anything no bumps no nothing so they said I know what we’ll do well I’ll sort all our service from Comcast Business to Xfinity and say hey we’re the same company and a Comcast business truck doesn’t show up no on Xfinity truck shows up you buy 1.2 mag and they deliver 230 gig give me a break. Give me a break Comcast Business has dropped so much that it’s going to be very difficult for them to get it back because small business guys like me aren’t gonna trust either of them.
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