Comcast

Horrible

Horrible, disgusting Ordered Comcast on a Saturday from their promo, Internet, $45 for five years. Picked uo the box up on Sunday. It is now Friday, 5 days later, I still do not have service for Internet, TV, phone. No one to call no one to get help from. So frustrating I am canceling them before I even had them. How sad is that? I still do not have service for television. It has been almost a week and they could care less. Their call centers are in the Philippines and Singapore. Don’t waste your time. You’ll never get help.no number to call, nor does anyone really care. they have now canceled me three times for service hooking me up because I’ve had an issue with the box. Now we’re on to Monday so it has been over a week and two days and I still do not have service and they are charging me. Doyou believe that. Going back to Fidium. Comcast is a joke.

Run, don't walk away from Comcast

If you have another option other than Comast, please consider it. They are a dying company, in a dying industry, their stock is in the toilet and no one there gives a darn about you or your problems. Sad but true.

Possibly the worst customer service on…

Possibly the worst customer service on the planet! My sister scheduled service (cable and internet) for two her two condo units. They gave her a mobile phone line without her knowledge. She tried to cancel the phone and the agent in a foreign country completely canceled her service and put a fraud alert on her account including an account for a tenant that needed internet for a heart monitor. This almost beats the time they made me take my handicapped cousin in a wheelchair into the office to change service and would not do it on the phone.

Xfinity Non-Existent Customer Service

I just spent over 2 hours trying to get an answer from Xfinity. I talked to FOUR people there, until someone finally gave me the number for Xfinity Security. The quality of the internet and wifi is good, but customer service IS NOT!!! I'm going to look into changing to a different company.

The only thing Comcast cares about it…

The only thing Comcast cares about it getting paid. There is no customer service - it's impossible to reach a live person. Their business service often goes down in the middle of the workday without notice, shutting down the entire office for hours or longer. Then, when you finally cancel, they accelerate their billing and become borderline harassing, though it's still impossible to reach a live person to resolve issues.

We have had an installation missed four…

We have had an installation missed four times in two weeks. They can keep their equipment and we will just use Apple TV. At & T isn't much better.

Comcast never lets you talk to an…

Comcast never lets you talk to an agent. They are a monopoly. How they get away with their practices is beyond me. Try to call customer service and a bot will answer. If you do not give it the answer that it wants, it hangs up on you. After the third time hanging up on me, I just gave up. That is what they want. People to pay their outrageous prices and accept that, plus I have another outage within a month and do they credit my account for the service outage - no.

They are by far the most expensive…

They are by far the most expensive internet provider around. they are the only one that don't automatically provide unlimited data and charge you for going over and their internet speed plans are half of their competitors. The second a competitor starts providing for my area i will move over. There should be laws against charging so much for so little.

Worst company had mis fortune of…

Worst company had mis fortune of dealing with what ever they say probably a lie. I now have to call for the 5th time about problems. THEY ARE SHIT.

Money hungry and horrible service

Comcast/Xfinity will squeeze every dollar they can out of you, they don't care about long time customers and they will charge you fees without your consent. I had Comcast internet for 4 years with no issues or price increases. Then I moved - first they said it wasn't available yet at my new address, and said they would call back with an update but never did. Then when I was able to request the transfer online, they got the date wrong so I had to contact them to change it. They sent me a new modem ("gateway") which I did not ask for but had to pay a mandatory $15 - and they sent it to my new address a week before I moved. Thankfully it did not get stolen in that time. When I connected the cords, it wasn't working. I contacted them again, and the agent signed me up for a different plan (again, did not ask for) but still couldn't get the internet working. They said they would have to send out a tech. I asked about a fee and said I don't want to have to pay anything extra. The agent ASSURED me that the $100 fee would be credited back to me after the visit. Well, surprise surprise, it was not. I spent 2 hours chatting and calling with their customer service team only to be told that it would not be credited back, because the issue was faulty wiring. How is that my fault? I ended up canceling my service right then and there, I still have to pay the $100 which is completely unacceptable. Comcast went back on their word and now they are losing a customer who paid $80/month over a $100 charge they refuse to remove. I am never going to use their services again if I can avoid it.

A pathetic company with outrageous…

A pathetic company with outrageous rates, deceitful customer service reps and managers who simply dont care about honesty or service. Moved to Starlink - wow imagine a company that offers lower prices and great service.

Simply Spammers

High price

High price, low value. Service is often problematic.

Comcast has the worst service model

Comcast has the worst service model. They should be used as an example in business schools of what not to do. I've not had land line service for nearly a year. I was finally given an appointment between 12-2. It's now nearly 4:30 and no service. I've called Comcast 5 times to day to confirm the service. Still the only response I get is from a machine. Comcast owes me....I lost time and money waiting for a service person that never arrived.

I called on Wednesday when our…

I called on Wednesday when our connection kept dropping, after an hour on the phone 55 minutes of were up sales when my internet doesn't work, yeah i want faster...? next morning instead of an appointment confirmation text i got a text saying after review i don't need help and my appointment is canceled. got on the phone an hour an 15 minutes later i got an appointment for Sunday the 19th between 3 and 5 and they didn't show up and told me i didn't have an appointment when its confirmed with text message and now hear it is Monday and they still have no records of any of my troubles or calls and then the lady hung up on me and now the chat is busy and they want me to call back threw the robot call tree to talk to a sales person in Pakistan. Fiber is finally coming to town and i cant wait to get ride of Comcast for half the price.

Comcast Account Access Denied for One Year Due to Confirmed System Error

One year as a customer. Could never log into my account due to a confirmed bug in their own system. Called every month, spent hours on hold, lost work income during outages. Their own executive office finally confirmed it was their error after 12 months — then told me it was an "education" problem on my end. Offered $20 as compensation. Switched to a different provider and haven't looked back. Do not recommend.

After speaking to 3 different people

After speaking to 3 different people, my bill went from $230 per month to $ 180. What I learned was USA, TNT, TBS and Lifetime channels are subscription based but sold within a “ package “ and I was paying for a landline I never had. During the call with the last person things changed when I said they couldn’t care less about we who helped build their base but donated “ our “ payments to the Trump Ballroom and to their commercials which are plenty of. Lastly the automatic phone system is the absolute worst I’ve ever seen. Every third sentence is “ do you want to pay your bill.

Incompetent or very bad at conducting business

I quit their service, fulfilled all obligations financially. They kept billing me. Twice I was told by call center people that this was taken care of and I owed nothing. Then they turned me over to a debt collector. Do everything you can to avoid working with this company. Your future self will thank you

They Take Channels Away - But Won’t Lower Your Monthly Bill

This company should be investigated by a federal authority! We just lost major networks and when I asked if our monthly bill will be reduced because of it—the agent laughed! A complete jerk!! I cannot wait until tomorrow when BroadStar is installed in our Florida condo— good bye Xfinity! No more dealing with customer service in Egypt and no more $200 dollar bill, no box rental, all blue tooth. They just lost 250 subscribers here in our association and I’m sure more are on the way!

Ever since Comcast or Xfinity took out…Customer Service Personal Touch Is Gone

Ever since Comcast or Xfinity took out ability to speak with live person I find it very difficult to access information on my account. Especially charges. I cannot see all charges on my bill online at the site they provide. The personal touch is gone and the system they've set up,for lack of a better word: "SUCKS"!!!!!!!!!!