Comcast

The one gigabyte Wi-Fi speed has never…

The one gigabyte Wi-Fi speed has never registered Over 200 MB with any other speed check other than Xfinity zone technician which means not even in the customers app does it even come Close. Not only are they fraudulent and it took the FCC to acknowledge it and I am still having streaming drop from like a speed but they also donated to have the East wing of the White House destroyed for trumps unprecedented White House ball. There are 10 toll-free Customer Service numbers each with the same Answering machine stating for privacy purposes we do not discuss billing over the phone and Tech support is only for your email and login and it actually hangs up after that which is why when you Google Xfinity cancellations in 2025 were 1.865 million. Check it out!

The internet has never been as skippy…

The internet has never been as skippy and laggy as it has lately (since last fall). Every device (TVs, tablet, computer) is similarly affected

Switched to AT&T and Direct TV fiber

I had Comcrap for 14 years. Never again ! My bill was 373 dollars a month. My internet and video was pathetic. They kept telling me they will fix it soon. After a month I went to AT&T fiber to the house and Direct TV streaming . Best decision i have made. Love it!

Comcast reading and blocking outgoing email!

Just when you think Comcast couldn't get any worse - they find a way. They are now reading my outgoing email, censoring and refusing to send it. They claim I am sending out SPAM!!! A few messages here and there from me - a long time customer - and certainly not in the millions actual spammers send. Ironically, these messages I send are actually forwards of SPAM to the abuse contacts. Comcast is unable or unwilling to block them on the way in!!! Further irony, Comcast is dropping their email service entirely, forcing us to Yahoo. As they raise rates. AT&T fiber is now up and running in my area and looking better and better.

Would rather deal with the IRS

Comcast absolutely sucks

Comcast absolutely sucks. Speeds were fine until they randomly decided to come "fix the line". My download went from 600 mb/s to 6 mb/s. Genuinely preposterous.

Here I am again/ total nightmare

Here I am again, leaving a bad review, waiting for someone to fix this situation with these Comcast Xfinity scammers. Two months ago, one of their installers fell while installing security cameras and crashed through my kitchen’s drop ceiling. I’ve filed countless complaints, opened an endless number of tickets, and no one has resolved anything. I want to specifically point out the head of installers in Houston, who has been calling me and lying to my face, claiming that I refused help from the installers. That is a total lie from him, because he keeps making promises and never follows through, even after two months. Yesterday, when I told him I would give him 48 hours to fix it before getting a lawyer, he said no lawyer would take my case and that I could do whatever I wanted. So here I am again, leaving a bad review. If it takes five years and every single week to keep leaving bad reviews until they fix my ceiling, I will do it. It’s not about money; it’s about principle and the care they should have for their customers. It’s unacceptable that, as he says, I should find a provider and pay out of pocket, and then supposedly get reimbursed by insurance, with a bunch of excuses. I don’t have the money for those repairs, I don’t have the time, and I shouldn’t have to deal with this. He should have told me from the start, but he kept lying and promising to send someone who never showed up. Two months have passed, and every time I ask for proof of my alleged refusal, he never provides it. He keeps closing tickets whenever I open them, and I don’t understand how Comcast employs such shameless, unprofessional people. Again, I’m talking about the head of security installers in Houston. I’ve tried contacting him; he doesn’t respond. I don’t know what else to do or where to escalate this, because when I call customer service, all they do is open a ticket and refer me back to him, and he’s not solving anything. They don’t give me any contact number for a superior who can actually help, because I’m still a customer. The only reason I haven’t closed my account with Xfinity is that if they treat me this badly now, I can’t imagine how they’d treat me once I’m gone. I repeat, and I advise you: stay away from Xfinity Comcast. They have good prices, but if you look at their reviews, they have some of the worst reviews out there, with no help and scams. They promise you the best when you go to their stores, but when it comes to solving problems, they’re scammers. Stay away, and I won’t stop until my ceiling is repaired and they take responsibility for the damage they caused, not me.

Comcast internet is very slow and…

Comcast internet is very slow and disconnects frequently.

Comcast network sometimes suddenly…

Comcast network sometimes suddenly slows down.

I’m having a problem with paramount…

I’m having a problem with paramount plus app that’s on On Demand being very glitchy, stop and go. They had me on the phone for over 45 minutes, and accomplished absolutely nothing. No help whatsoever. The person I was speaking with stated that I should order Showtime with paramount plus. He had no clue on what he was talking about. Why would I want that? I just want to watch a couple of shows such Tulsa King and Landman being shown on Paramount Plus.

Horrible customer service

Horrible customer service, horrible internet. Avoid at all costs

dont use this company for anything

if I could give this company a negative # I would,been with them 20 years and the price keeps going up and up,they also keep taking away TV channels all the time and want you to pay to use them now. also when you want to leave they keep saying you owe them $ for stopping service,there is no contract after 20 years of service,who are they kidding? do yourself a favor and stay away from this lousy company! and forget about customer service with them, it is a joke!

Worst internet provider in Florida

Worst internet provider in Florida. The service is extremely unreliable, with frequent outages and slow speeds. The connection drops constantly, even during basic tasks like browsing or streaming. Customer support is unhelpful and rarely provides real solutions. For the price being charged, the service quality is unacceptable. Not worth the money at all.

Liars and fools.

This is the most dishonest company out there. Their customer service just passes you from one person to another and if they tell you that they have a new plan for you it's a boldfaced lie. The customer service is absolutely pathetic. They raise rates on you even in so called contracts. Years ago they used to be a good company. They are the worst now. I hate them.

Avoid using comcast/xfinity at all costs. If you don't, just know you will have to wait 4 plus hours to cancel service

Avoid using comcast/xfinity at all costs. I am literally writing this as I wait on the phone ( I requested a call multiple times until I finally got them to actually call) and the machine said to press 1 to confirm I requested the call. Dead silence 30 min and counting, not even music or anything to show that I'm on hold. This is after I started trying to contact them about my terrible service 4 hours ago. Basic ISP nonsense. Terrible service and betting that you won't wait hours to cancel your service. Better to pay $20 more a month and deal with constant internet outages than sit through their torture to cancel service. I write this while I'm on hold because I hope that it will save at least one person from their purposely designed awfulness. Avoid this company at all costs. UPDATE: disconnected after 30 min. Great job comcast/ xfinity! Update 2: don't use any number or chat. I learned after 5 hours of chatting and calling they can't cancel. You need to verbally confirm with the retention department. No one told me for 5 hours! They will say they are helping and working towards canceling, but they just string you along until you give up. USE THIS NUMBER TO CANCEL! 1 877 424 2028 This should be illegal.

Constant drops

Constant drops, ever rising prices. Only option we have and they take full advantage of offering the worst service at high prices. The second anything else worth a damn comes into town, I will never look back

Lied to you about five-year lock rate

I contacted Comcast because I was locked in at a five-year rate and all of a sudden that rate went up and they have no explanation for it except that it’s costing them money. Well that’s money that they need to eat. They lied by saying it was locked in for five years and I am a customer that always overpays my bill so this should not be happening.

ONE MORE 1 RATING, THAT WILL Make no difference

spent over 45 minutes (I know dumb move on my part) trying to do a simple thing - change the number of rings on our phone. It takeS a herculean effort to navigate the xfinity website.Directions are confusing, you are directed to pages with links thqt have no revelence to what you are trying to do, total waste of time and totally frustraring. But it's clear, with a 1.1 rating the company has no intrest in customer service, your concerns or problems are not important just keep sending in your monthly service payment so the rRobers keep getting their check. Worst company WORST COMPANY SERVICE I'VE EVERY HAD HE EXPERIENCE OF DEALING WITH. GOING TO CHANGE COMPANIES. it Cant be ny worst with any other company. This revie will make no diffenence,as have all rhe other reviews. spent over an hour (I know dumb moe on my

Not Dependable and horrible customer service…

Update !!! It has only gotten worse. I informed xfinity that I had to be present during installation and that running cable in ground was not a option. I had appointment for the 23rd xfinity was supoosed to call me before they arrived. On the 18th I returned home to mert 2 xfinity technicians on a ditchwitch they had dug a 1400ft ditch down the middle of my driveway after I had already informed xfinity support not to put cable in ground. I have had around 30 phone conversations with xfinity support since this started. In most them somebody from local xfinity I supposed to call me. I have not ever received even 1 of those calls. There is some kind of communication breakdown between telephone reps and local technicians. My advice is people dont involve xfinity in your life it is not worth it. This is the absolute worse company I have seen. Im having to fight the to keep them from digging a ditch on MY PROPERTY. I have told them to stop but they are not listening !!!! Y. Xfinity recently ran fiber optic down my road and I received card in the mail to try their internet. I live a good ways off the road and they have to run a cable. Originally they sent someone to bury the cable but then they said cable would have to be run on the utility poles. Nobody contacted me so I called them. The first time I was told somebody would be calling me within 15 minutes. That call never happened so I called them back the next day. Xfinity representative said somebody would definitely call me within 2 hours. Never received that call either. 4 days later I called again and a service appointment was set up for the 23rd. Xfinity called me a hour later and said they had a crew that would be here today at 2. I requested they call ahead of time. The xfinity representative started talking about a $50 bill credit if I filled out the feedback survey with a 10 rating which I did. It's now 5:00 and nobody has called or showed up. My first impression of Xfinity is not a good one and has me wondering if the rest of xfinity is going to be this bad or worse.

Very disappointed

Very disappointed, had Comcast for years, wanted to port to a new carrier, as my husband wanted me to try another provider. I gave a 30 day notice, a week before it ended, I tried to port the number, and they would not give it to t-mobile, by then I was disconnected, after calling and calling, and they said I had to pay again to reopen the line, than they said it would just be a soft open just to port the line. So that's what we did, and when the line was ported in a couple of days. They said I had to keep the acct. till Nov.17. When the date rolled around, I disconnected everything and returned it to the Olympia store, who claimed they can't help with business accounts, and their printer wasn't working. I took a photo and the lady blew up at me. After that I got a bill for December and January, I said this should have ended on Nov. 17. My bill was over $300 and I don't have the equipment! I called Loyalty and they said they would fix it and back date it and made me sign another form. It never happened, I called again and the girl said the other guy made a mistake, she will fix it, she opened a ticket, and I still got a huge bill and an extra $29.99 tacked on. I go to my account and the ticket isn't even open, it's closed, no one looked at it! I tried to reach out the the local reps that don't usually help, they said they couldn't do anything. I called again, got passed around like a football to 3 people, and the last one only gave me a $15 credit for the late fee. Oh brother, not sure if one of the reps helped me, as an outside source, emails me with another co. saying that I now owe $39.99, after paying every month, different amounts and having an outstanding balance of over $300? Hope this is the end of my nightmare!