Community Phone (www.communityphone.org) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Customer service was very polite, knowledgeable and professional.
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a polite, knowledgeable, and professional experience. We appreciate your kind words. Regards, The Community Phone Team
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a great customer service experience. Regards, The Community Phone Team
We won't be completed until August 10th, but so far so good. They keep checking if everything is working. Like the one on one. Everyone is very helpful from customer service, service, and staff. Recommend
We're really happy to know our team has been able to provide you with a great experience throughout the process. It's great to hear you've appreciated the one on one support and proactive follow up. We truly appreciate your recommendation. Regards, The Community Phone Team
The customer service agent was pleasant and very helpful in addressing my question.
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a pleasant and helpful experience. We appreciate your kind words. Regards, The Community Phone Team
Your team responds quickly and provides great information to help answer my questions.
Thank you for taking the time to share, we're really happy to know our team was able to provide you with quick and informative support. We appreciate your kind words. Regards, The Community Phone Team
I thought I had cancelled, but it renewed for another year. When I contacted Community, they agreed to canceland rfunded my new payment very quickly. (The service is very good--I just never used it.)
Thank you for taking the time to share, we're really happy to know our team was able to resolve your request quickly. We appreciate your kind words about the service and are glad we could assist with your refund. Regards, The Community Phone Team
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a wonderful customer service experience. Regards, The Community Phone Team
Well, if you had asked me yesterday, etc. I probably would have given you high marks. But today changed the picture! First off - had I known that Amazon was involved in the delivery, etc. I probably would not have ordered your product. Amazon gives poor service in delivery. I am 93+ years old, have severe arthritis and some other mobility issues. Amazon likes to drive in the driveway and throw the delivery out of the truck to be picked up instead of them putting the package inside the door of an enclosed back porch. The other issue I have is that I did not realize that I wouold have to install it myself! Had I known that, I would have been reluctant to order your product. I have macular degeneration, so my eyesight is marginal. So, the phone is out of the box, waiting to be installed. Hopefulloy I will be able to find someone to do it!
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your concerns regarding the delivery and the installation process and we've shared your feedback with our team for review. If you need any assistance with setting up your phone, please don't hesitate to reach out to our support team. We'll be happy to guide you through the setup process and answer any questions you may have. Regards, The Community Phone Team
I worked with 2 reps and I have memory problems, so it wasn't easy to deal with me. I became so frustrated with myself - not the rep- that I had to stop and hang up. My land line wouldn't let me back in from making repeated mistakes, so I waited a minute and called customer service back. She had me turn off the base for a minute and we started over and everything worked perfectly after that. Whew!
We're really happy to know our team was able to provide you with supportive assistance and were able to help get everything working. Thank you for taking the time to share. Regards, The Community Phone Team
The lady helped me with my phone. She was great. My still is not working Right.
We're sorry to hear your phone is still not working properly. We're happy to know our team was able to provide you with a great support experience and we'll have a member of our team reach out to help ensure the issue is resolved as soon as possible. Regards, The Community Phone Team
Thank you for taking the time to share, we're really happy to know you found the service easy to set up and use. We appreciate your kind words. Regards, The Community Phone Team
Everyone is very patient and courteous. Answers all my questions to the best of their ability.
We're really happy to know our team was able to provide you with a patient and courteous experience while answering your questions. We truly appreciate your kind words. Regards, The Community Phone Team
Working with Mo has been great. There has been a technical issue with my current carrier and Mo has been working with me and Verizon to try to solve the issue.
Thank you for taking the time to share, we're really happy to know Mo has been able to provide you with a great experience. We appreciate your patience during the technical issue with your current carrier. Regards, The Community Phone Team
Customer service was great and kind they helped me fix the phone number issue immediately I recommend this service 👍
Thank you for taking the time to share, we're really happy to know our team was able to resolve your phone number issue quickly and provide you with a great support experience. We truly appreciate your recommendation. Regards, The Community Phone Team
We're happy to know our team was able to provide you with a very helpful support experience. We appreciate you taking the time to share. Regards, The Community Phone Team
They were able to transfer my previous phone number which was exactly what I needed. Sometimes the links in the App do not work.
We're really happy to know we were able to transfer your phone number successfully. We also appreciate your feedback regarding the app links and will be sure to share it with our team for review. Regards, The Community Phone Team
I am transfering my service to Communit Phone. We are in still in the process. I appreciate the very fast response by the customer care, very efficient in following up with my current provided who are not cooperating to port my current phone. Community Phone arranged for all steps to ensure having service without delay. Vert pleasant staff too.
Thank you for taking the time to share, we're really happy to know our team has been able to provide you with a smooth experience during your transfer. It's great to hear our team has been responsive and supportive throughout the porting process. We appreciate your kind words. Regards, The Community Phone Team
Everything about my experience with Community Phone has been wonderful. I have had five calls to CP in the past two days, and I have never waited longer than 30 seconds to speak with a REAL HUMAN BEING! I haven't been hooked up yet with my new equipment, but if the phone works half as good as my experience with setting the whole thing up, I will certainly give the entire experience 10 out of 10 stars.
Thank you for taking the time to share, we're really happy to know our team has been able to provide you with such a great experience during the setup process. It's wonderful to hear you've found the process easy and appreciated being able to quickly reach a member of our team. Regards, The Community Phone Team
It was very easy to set this service up at home. Great quality phone company for the price. Everything works perfectly with no problems. Everyone at the company explained everything to me before hand.
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a great experience and make the setup process easy. Regards, The Community Phone Team
We're really happy to know our team was able to provide you with the best customer service experience. Thank you for taking the time to share. Regards, The Community Phone Team
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