Constant Contact

I signed up for Constant Contact’s Lite, not prepay

I signed up for Constant Contact’s Lite plan, which I had also used a few years ago. However, my account was switched from monthly billing to a prepaid payment plan, and my credit card was charged more than $700. I would never have knowingly authorized such a large prepaid charge. I use the platform only occasionally, and the cost is already difficult to justify based on the limited return I receive from it. This experience has caused me to lose trust in Constant Contact, and I will not use the company again. I strongly encourage customers to carefully review their billing settings and credit card charges to make sure their accounts have not been changed to prepaid billing without their clear understanding and approval.

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Catalyst was knowledgeable and patient.

Shannon was wonderful and solved my…

Shannon was wonderful and solved my issue quickly! Great customer service!

My representative was amazing!

My representative was knowledgeable, patient, kind and extremely helpful!! I am grateful for her and her help. She made the process easeful and smooth. Thank you!!

I cancelled two years in a row and…

I cancelled two years in a row and still get charged on my credit card. They force you to cancel using a phone call, but never send you a confirmation email. Then recharge you each year. They have your credit card information on file so you don't have an option other than to cancel the card.

Bea was patient and kind

Bea was patient and kind. She walked me through the steps and explained everything. The shared screen was very helpful! She answered all my follow-up questions.

I'm analog guy living in a digital…

I'm analog guy living in a digital world. The features in CC can be overwhelming. But Bea, the rep who worked with me this evening, made the process almost effortless. She demonstrated infinite patients and walked me through all the steps. If she was in the room, I'd give her a hug. My conclusion is that CC made a great hire. Thanks.

Shannon is simply the best!

Shannon has been one of the most professional team members I have ever had. For the first time in decades, I left the call feeling super-excited about our upcoming event. Whoever is in charge of salaries should definitely consider giving her a raise, before another company comes along and grabs her (smile). She also mentioned how she loves doing the work she does with Constant Contact and all of us who call in for help. Kudos Constant Contact for the phenomenal employee Shannon!

A 6 out of 5

First, the feedback I gave immediately after my conversation with Shannon did NOT allow me to change my response. The first question should have been 5. Please change that. Shannon was amazing and patient in EVERY aspect of our conversation/education. In general, I find that the culture your company requires is amazingly patient and knowledgeable with of fives. Shannon deserves all sixes.

Being new to this marketing

Being new to this marketing. I called Constant Contact. I had the privilege to speak with Mrs. Bea. He had great patience with me. Mrs. Bea answered all my questions, showed how to do what I was trying to. Thank you Mrs. Bea. You helped me send my first group text message and told me how to prepare for my next email. Job well done Mrs. Bea., I am thankful for your assistance.

This service is a scam

This service is a scam. It charged $122.01. I will not use it this year but they wont give me refund. Follow-up: Your POLICY COSTS ME 122.01 and now you defend 1-STAR. The PUBLIC will judge your service!

The app is great

always hated constant contact

I've always hated constant contact, but it's always been so tough to migrate to another service and get all your old emails and information from constant contact. Finally, with the help of AI, it's easier to get to a better, less expensive service.

Happy now

Initially posted a negative review because I wasn't happy with the platform but mostly with the price, happy to report they reacted very positively and I have a price I can live with now so I will be staying here. Thanks

RIP this company is going down and taking you with them.

Difficult company to work with. They will charge you maximum never letting you know they have much lower tier offers unless you call due to financial constraints, now all the sudden there are options you were never told about. Charged ahead of time with no ability to downgrade service. In an automated world this company is a dying service. Good riddance.

My experience with Constant Contact was awesome

My experience with Constant Contact was excellent. John was very helpful and walked me through step by step of how to build my campaign. He was knowledgeable, answered all my questions and very polite.

Satisfaction for over a decade!

I have been with Constant Contact for over a decade now. I have watched the growth and innovations and have to admit it is so easy to use and has so many amazing tools that make life so much easier for marketing not only myself, but my clients as well.

No refunds after 30 days

No refunds after 30 days. Too pricey and easy to lose track of the subscription. Think twice.

Bea patiently helped me learn how to…

Bea patiently helped me learn how to navigate through the process of providing choices for subscribers to update their profile information, particularly how to select new email lists telling us their interests. She showed me the difference between interests they indication ONLY within their profiles (if offered that option) and how to provide LISTS they select so we can then send emails to them on a selected list.

If I could give 0 stars I would give 0

I sign up as a referral from a friend. I ask for a price to send newsletter for 130k leads. I get quoted $780 after which their sales person goes down to $310 + $10 for 130k. I get promised - Onboarding with a CSM - Removing Watermark - Capacity to send 12x on a standard plan easy 1.5m+ monthly week passes, nobody calls me, i still see the watermark, and my emails are capped at 300k I send email they tell me to go to billing. I call billing explain the issues. Their manager effectively calls me a liar saying no I should pay $780. Now jokes on you because everything was recorded on our business line. I give a chance for redemption to not make it awkward. Manager still claims no such thing happened i should pay $780. At this point I ask for a refund. I get moved to Roxanne their support Roxanne well she was nice I wish the whole experience was handled by her tbh) She got us somewhere. Now they said magically that oh yes right you were supposed to pay $320 not $780. But they said they will not move the billing date even though service was unusable because of them for 2 weeks at this point which would make the software subscription already halfway past. Now imagine how many people get screwed because they do not record calls. STAY THE HELL AWAY