Constant Contact (www.constantcontact.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
Technical support was great. It helps to talk to a human who knows what they are doing. Problem solved efficiently and courteously.
Thank you for sharing your Constant Contact experience, Diana. Knowing you connected with someone who actually knew the answer makes all the difference, and that's the standard we hold ourselves to. Here's to fewer technical hiccups ahead.
Sasha is amazing, with her knowledge, her upbeat personality, and her ability to address any concerns I had. This is why we are loyal to Constant Contact.
Thank you for taking the time to leave a 5-star review, Jeff. Sasha is a great example of the kind of support we want every customer to experience, and it's clear she delivered. We're glad you're with us, and we're looking forward to helping you keep that momentum going."
Shannon was so knowledgeable what to try to help me with my problems on constant contact. She was so patient with me and had a wonderful personality which made my experience gold stars all the way!
Eileen, thank you for the 5 stars! Hearing that Constant Contact is working for you is what it's all about, and we're here to keep delivering every step of the way. Thank you for taking the time to recognize Shannon's great work, we're so proud to have her as part of the team! Here's to more great results ahead.
Finally, I was able to resolve several issues regarding account settings. Adian and Bea were both very helpful.
Charmaine, thank you for the 5-star review! It means a lot to know Adian and Bea were able to help you out. We're rooting for your continued success and can't wait to see what you build next.
This company has predatory and abusive billing practices. The cancellation process is intentionally complicated. In my attempt to cancel, I accidentally unpaused my subscription online. I then immediately called and was able to cancel my account after a lengthy call. However, they would not fund the mistaken subscription fee. I will never work with this company again, and I would thoroughly recommend no one else opens an account with them either. EDIT #1 responding to their first comment: It's funny to see automated replies like this one, including on other sites. This is just a straight lie. Their billing team is actively fighting against any refund. If Constant Contact wanted to make my experience better they could have easily done so at multiple opportunities. EDIT #2 responding to their edited reply: Does this sound like a company you would want to be a customer of? I tell them I accidentally clicked unpause. I then immediately canceled my account over the phone - which they know to be a fact. When I ask for a refund for a renewed subscription that I didn't want and didn't use. They say that the website clearly said they would charge me. (Note that I do NOT believe them on this point, because why would I have clicked a button to initiate a new charge when I was specifically trying to cancel the subscription, not restart it.) Constant Contact is completely missing the point. They made it difficult to cancel in the first place and now they are trying to justify an unreasonable charge rather than just refunding the money. This is predatory, plain and simple. Anyone that reads this should RUN from this company. NEVER start being a customer and QUIT being a customer as soon as you can. I will never do business with them again. Sorry. One more thing. It is SO illustrative that their first reply said they care deeply about their customer, and then their edited 2nd reply is argumentative. CLEARLY, they do NOT care about their customer. If they did, they would just REFUND the money! This is so obvious. I run a business and have to issues refunds occasionally to satisfy customer issues. I do NOT argue with them and try to justify a charge when my customer is unhappy. Just stop lying Constant Contact. You do not care about your customer.
Thank you for updating your review, Matt. We appreciate you sharing your Constant Contact experience with us so that we can understand how to improve the customer experience as a whole. We deeply care about our customers, which is why we try to bring transparency to every part of the customer experience. This includes pausing and un-pausing your account. Although we have an article in our Knowledge Base that details unpausing your account, we recognize that many customers will unpause their accounts directly in the application without navigating to the Knowledge Base first. That's why we've ensured that the banner at the top of your account with the "Unpause my Account" button includes the exact billing charge you will incur if you press that button. Our goal is to ensure all customers have the exact information they need to make the best decisions for their business. We appreciate your review and the opportunity to elaborate on our process. We wish you and your business continued success. - The Constant Contact team
I signed up for Constant Contact for my small business as I wanted a quick and easy way to import my contacts that sign up to my mailing list to get automated emails. Their platform was advised on Wordpress as free, however I go into the site and realise I have been deceived into signing up for a 30 day free trial. I stopped using the service and tried to cancel my account however there was no where on the website to do that. This was one week ago, since then I have received over 10+ phone calls from them, voice messages and at least 6 emails to get me to sign up to their paid services. I blocked one of their numbers and then they called me again on a different number. They are harassing me and just want my money. Terrible company to deal with to say the least.
Stacey, a 1-star review tells us that your experience went seriously wrong, and we take that to heart. That's not the experience we want for our customers, and we'd appreciate the chance to hear more about what happened so we can help. Could you share the link to the Wordpress site where our platform was advertised as free? We'd like to verify that offer and adjust it to reflect our actual offering of necessary. We'd also like to make sure you don't receive any more communications from our team if you're no longer interested. Please respond to our request for more info or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.
Great, Affordable Option for making Innovative emails, and create connection with your Customers.
Thank you for your kind 5-star review, Arthur!
Mike was extremely helpful! He was patient and kind and knowledgeable. We got disconnected and he called me right back. I had 4 landing pages to do and he walked me through each one!!!
Ilene, thank you for taking the time to leave a 5-star rating. We're glad Constant Contact is working well for you and we're happy to hear that Mike provided great service! Don't hesitate to give us a call if you ever need some more help.
I tried to create an Automation and for the most part I was successful; however, I was unable to get it 100% accurate. Customer Support walked me through the process and shared with me the few steps I needed for it to work. I was extremely grateful and their support was fantastic.
Thank you for your 5-star review, Scot! We're glad to hear that our team could deliver a great support experience.
I signed up with constant contact and linked the my fb business page. I used a desktop to access my constant contact and yhis FB account is total separate from my personal FB. I never gave the pw of my personal FB to anybody and i never accessed my personal FB other than my phone. I was stunned when I saw that constant contact has the messages of my personal FB. How could this happen. I need explanation both from constant contact and FB
Hi there, MG; thank you for taking the time to leave a review. Let us explain why your personal facebook messages are showing up. This is an issue with how Meta (Facebook) sets up business accounts, not a setting or permissions-based issue with Constant Contact. When you set up your Facebook business profile, you likely set it up using your personal facebook account since Facebook requires personal verification to set up an account; you can't just set up an account for your business. Therefore, your business profile on Facebook is technically an additional profile on your personal Facebook account. Therefore, when you connect your Facebook business profile to Constant Contact, you're logging in using your personal Facebook credentials. That's why you see messages from ALL of your Facebook profiles, not just your business profile. If this connection was made in error, and you do in fact have a separate personal account tied to your business profile, we recommend disconnecting your Facebook account from Constant Contact and reconnecting to that additional personal account to see if it fixes the issue. If not, please contact our support team and we'd be happy to help diagnose and fix the issue.
Taylor took her time guiding me with our first email campaign and made it look easy. Thank you
Thanks for shouting out Taylor's great work, Diptesh!
Shannon, was amazing she jumped started my morning with her pleasant personality. And, then went on to help me figure out how to resend my event out. She has been the best representative from Constant, I wish I could get her everytime.
Thanks for making our day with a 5-star review, Denise! We're thrilled Constant Contact is hitting the mark for you, and we're excited to keep helping you connect with your audience and grow your business. Thank you for shouting-out Shannon; we're thrilled to have her as a part of our team!
We are a small company and realized that we signed up for a Premium package with Constant Contact but wanted to downgrade to the Standard Plan as we were not utilizing all of the options. I spoke with Ray and he was extremely helpful in discussing the difference between the packages, pricing options and walked me through the entire process. There was no pressure in staying in the higher priced tier and he was happy in helping us find the best product for our needs. Great customer service!!!
Thanks for sharing this Lori! it's great to hear that Ray made that conversation so straightforward. Helping you find the right plan for where your business is right now is exactly what our team is here for. Wishing you continued success with Constant Contact.
Shannon and you folks are great. I am so non-tech and yet you folks always make me feel okay about asking for help. That is so appreciated!
Thank you for taking the time to share this, William! No question is too basic, and Shannon and the team are glad to make sure it stays that way. Wishing you continued success with your marketing.
The constant contact team provides simply excellent customer service. I have called a few times and I never have to wait very long, if at all. The representatives are friendly and helpful! It is a pleasure working with this team!
Kristi, your five-star rating made our day — thank you. We're glad Constant Contact is working for you, and we'll keep showing up to help you grow. Here's to everything ahead of you!
Constant contact is worst company I ever used, please be careful, after you signup with them they will charge you very large fee and then abruptly put your account blocked that you cannot send emails. They are the most expensive service in the market currently.
Rita, we hear you, and we're sorry your experience with Constant Contact has been this frustrating. Unexpected charges and a blocked account are serious concerns, and that's not the experience we aim to deliver. Thank you for being direct about what happened. If you still need additional assistance, please respond to our request for more info or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.
John spent extra time to fix the errors in my email and format it the way I wanted. He was patient and got everything done.
Thanks for your review, Iris! We're so happy to hear that John could provide great support.
I needed assistance putting together a new email campaign and Angel from South Georgia was extremely helpful. She was patient, very profesional, and knew what she was doing at all times. 90 minutes of critical help....Angel is indeed my HERO for the day....the week! John L.
Thanks for your kind review, John! We're so glad that Angel could help you out.
Shannon was a rock star. Thank you.
Thanks for the kind shoutout, Sandy!
Constant Contact is fabulous. I was able to access a live person within a couple of minutes. Your company stands out in the current lack of customer service in the vast majority of companies. I have both Constant Contact and Mailchimp. I am closing my Mailchimp account. Taylor was so knowledgeable, polite, patient, and courteous. I could not be happier! Thank you CC for empowering someone like Taylor on your team!
Thank you for your 5-star review, Edgar! We're so proud of our award winning support team, and we're even happier to hear that Taylor provided exceptional support. We've always got your back!
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