Constant Contact (www.constantcontact.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
Getting less intuitive/harder to use over the years!
I've been using Constant Contact for ten years, and it just keeps getting harder to use, less intuitive, and more expensive. The recent revamp makes it far harder to use. Plus, for years, users have been requesting that they follow 'best practices' by providing an 'open in new window' option when inserting a link. As a result, when readers open links in emails, they are not returned to where they left off in the email. Do not recommend!
Reply from Constant Contact2026-06-18
Wow, 10 years!! Thank you so much for being a long-time customer, Debbie, and for sharing your review. While we're disappointed that we haven't delivered a great user experience for you with our recent updates, we value your input. Our user experience team would love to hop on a call with you to hear more about your use case and how we can improve your experience. Please send an email to social_support[at]constantcontact[dot]com to let us know if you'd like to speak with our team and we'll put you in contact with our UX folks.
Thanks for taking the time to leave a 5-star review, Juliana!
N
Norman Wei · 9 reviews · Experienced 2026-06-14 ·
★★★★★
Beware of this company - Deceptive practices
Beware of this company. They offer a one-month FREE trial. They say if you are not happy with the service and if you are not getting the results that you expect, you can cancel and get a FULL refund. I signed up for the free trial and paid $52.25. The results were not what I expected and I requested a full refund. I got back $33.25. They told me the other $20 was for "add-on" services that I was never told about and their policy is not to refund the $20.
When I contacted their customer service, I got this stupid AI bot that kept going around in circles and wasted 20 minutes of my time. I finally got hold of a live agent and she told me that it was their corporate policy not to refund the $20 for add-on service. Apparently it is ALSO their corporate policy for their sales rep to mislead and lie to their new customers and sign them up for non-refundable add-ons that the customers are not aware of.
$20 is not a big deal but the fact that they mislead and lied to me about these non-refundable add-on services is disturbing.
Their tech support is decent. But BEWARE of these deceptive business practices before you sign up with these people.
Reply from Constant Contact2026-06-17
Thank you for your review, Norman, and for providing more information regarding your Constant Contact account. While we typically don't offer refunds for add-ons, our team was in the wrong here and we intend to make things right. After reviewing your call with our sales team, they did accidentally mislead you; we apologize for the confusion caused throughout this situation.
We've begun processing a refund for the entire amount paid on your account including add-ons; that will typically be returned to your account within 5-7 business days. We appreciate the opportunity to make things right and we wish you continued success moving forward.
C
Catherine · 4 reviews · Experienced 2026-06-11 ·
★★★★★
Shannon at constant contact was the…
Shannon at constant contact was the best. Thank you to staffing USA agents like her!!!
Reply from Constant Contact2026-06-12
Thank you for the five stars, Catherine! Knowing you're having a great experience with Constant Contact means a lot to us. We're excited to keep helping you grow your audience and connect with the people who matter most to your business.
C
Char · 1 review · Experienced 2026-06-11 ·
★★★★★
Shannon was very helpful and congenial.
Shannon was very helpful as I tried to gain access after the email verifications were not working. She was patient and explained the time required for each of the tasks to be completed. We were successful in getting access reset and she gave me good counsel regarding the verification options, particularly since email verification is not working right now.
Reply from Constant Contact2026-06-12
Five stars — thank you, Char! We're glad Shannon was able to provide you with great service. Here's to making your marketing easier and more effective every step of the way.
M
Mary S · 1 review · Experienced 2026-06-10 ·
★★★★★
Great customer support
We have used the Constant Contact platform for many years and have always had great customer support. I had an issue logging into my account and Shannon provided excellent customer service. She was professional and efficient and solved my problem. Great customer support!
Reply from Constant Contact2026-06-12
Thank you for the five stars, Mary! It's great to know Shannon was able to make the difference for you. We're here whenever you need us and look forward to supporting your continued success.
H
Heather King · 1 review · Experienced 2026-06-10 ·
★★★★★
Tim at Constant Contact helped me with…
Tim at Constant Contact helped me with our email campaign. We separated a 2 page PDF email into separate sections with 4 separate links to different email addresses and websites. He was quick, knowledgeable and very friendly. I appreciate the help.
Reply from Constant Contact2026-06-12
Five stars, Heather — that genuinely made our day! Thank you for trusting Constant Contact with your marketing and for recognizing Tim's great work. We can't wait to see what you accomplish next.
m
moishe · 2 reviews · Experienced 2026-06-10 ·
★★★★★
Katy was the best…
Katy was the best !!!!!!!!!!!!!!!!!!!!!!!!!!!!!she helped me all the way
Reply from Constant Contact2026-06-12
Thanks for shouting out Katy, Moishe!
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Ravi Bhootra · 1 review · Experienced 2026-06-07 ·
★★★★★
My contact list went just above 500…
My contact list went just above 500 They started charging on the higher tier without any warning and continued to charge even after I removed contacts. Overall functionality is also not great,. Really difficult to create good looking email
Reply from Constant Contact2026-06-10
Ravi, thank you for taking the time to leave a review. Clearly your experience with Constant Contact didn't live up to what it should be, and that's not something we take lightly. Our team would be happy to help you adjust your account tier to the lower tier if you're still under 500 contacts.
If you still need additional assistance with this, please respond to our request for information or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.
J
Jason Cobb · 1 review · Experienced 2026-06-04 ·
★★★★★
Shannon is Fantastic!!
Shannon did a fantastic job, and she was a pleasure to talk too! I had issues resetting my multifactor authentication with a new device. She took care of my concern and fixed my issue with grace and efficiency!
Thanks Shannon!!
Reply from Constant Contact2026-06-08
Thanks for the 5-star review, Jason! We're so glad Shannon was able to help you out with your authentication issue. We're glad our teams and tools are working for you and we look forward to being part of your continued success.
M
Michele · 1 review · Experienced 2026-06-04 ·
★★★★★
I have called customer service multiple…
I have called customer service multiple times to resolve an account ownership issue. Until today, I have not been able to resolve the issue...but today was a different experience. I am very grateful for connecting today to a customer care rep who quickly identified the issue and easily walked me through the steps to create a solution and adjust the settings on my account to avoid future challenges. Finally! Someone was able to help!
Reply from Constant Contact2026-06-08
Thank you so much for the 5-star rating, Michele! It's great to hear you're having a positive experience with Constant Contact and our team. We're rooting for your success and look forward to helping you grow.
As a business owner, I would not recommend Constant Contact. In my experience, their customer service was disappointing. I canceled my subscription several months ago, yet my account continued to be charged. When I contacted customer support, I was told there was nothing they could do, and I was not offered a refund or credit for the charges that occurred after cancellation.
I also felt that the company focused heavily on upselling and upgrading services rather than helping customers find the most suitable and cost-effective options for their business needs. Based on my experience, I would give Constant Contact one star.
Reply from Constant Contact2026-06-04
Rachel, thank you for taking the time to share your experience, even when it wasn't a positive one. Hearing that we fell short matters, and we want to be clear: this isn't the experience Constant Contact aims to deliver. We'd like to understand what went wrong to determine what we can do to try and make it right.
If you still need additional assistance, please respond to our request for more info or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.
Amanda was EXCELLENT! She is an asset to your team!
Amanda was the representative that helped me today and she was excellent! Knowledgeable, professional, personable, patient and a great communicator. Just want you to know what an asset she is to your customer service team.
Reply from Constant Contact2026-06-04
Thank you for the 5 stars, Patricia! It's great to know that teammates like Amanda deliver when you need help, and we're excited to keep supporting your marketing as you grow.
M
Marie M. · 1 review · Experienced 2026-06-03 ·
★★★★★
The CC redesign is absolutely awful!
I've been using Constant Contact for work for about 15 years. The new CC redesign is absolutely awful. First of all, you will have to go thru an awful AI "reception" that takes forever. It is not user friendly. If all you do all day is work on CC you can probably learn how to use it. But for the everyday person, you have to spend hours trying to figure out how to create an email with adjustments to just how you want the email to look. I have even called customer service serveral times for help and their agents struggle on the new design also. I'm going to look for a new service because it is now very frustrating.
Reply from Constant Contact2026-06-04
Thank you for your review and long-time loyalty Marie. We can't express what a pleasure it's been to support your marketing efforts over the last 15 years and we'd like to do what we can to ensure we continue being your marketing partner for the foreseeable future. We apologize for making your experience more difficult and we'd love to explore what we can do to improve the overall user experience.
Please respond to our request for more information or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that we can connect you with the right member of our product team to discuss your use case and how we can improve.
Customer service inflexible and not responsive during 30 day trial period. Wouldn’t refund annual fee even though there was email evidence that they didn’t fully communicate the extent of requirements to cancel after confirming they would. Would not recommend service at all and definitely choose another platform
Reply from Constant Contact2026-06-04
Thank you for taking the time to leave a review and share more information with our team regarding your Constant Contact account, Sunil. We apologize for providing a 1-star experience; that's certainly not the standard at Constant Contact. We've sent your details to our Billing team who will contact you directly with more information regarding your experience if we're able to further assist.
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Rick Rusch · 2 reviews · Experienced 2026-06-02 ·
★★★★★
Bea was extremely proficient
Bea was patient during loading delays on my end or hers. Most importantly she was extremely proficient in assisting me in launching my first email.
Reply from Constant Contact2026-06-04
Thanks for taking the time to recognize Bea's excellent work, Rick! We look forward to supporting you with this level care during your time as a Constant Contact customer.
J
Jackie · 1 review · Experienced 2026-06-02 ·
★★★★★
Thank you to SHANNON
Thank you to SHANNON for patiently working through problem solving my issue this morning.
Most appreciative!
Reply from Constant Contact2026-06-04
Thanks for taking the time to leave a 5-star review, Jackie! We appreciate YOU for showing love to Shannon; we're so happy she was able to help you out.
A
Allen · 1 review · Experienced 2026-05-30 ·
★★★★★
This company ripped me off
This company ripped me off. I closed my account months ago. They still charged me and refused to give me a refund even though I never used thier service. This company is a horrible company to get involved with. Beware they will take your money and they refuse to give it back.
Reply from Constant Contact2026-06-01
Allen, hearing that your experience fell short is something we take seriously. This isn't the standard we hold ourselves to at Constant Contact, and we want the chance to make it right. If you continued to be charged after successfully closing your account, well that's an obvious mistake that we'd be happy to fix.
If you still need additional assistance, please respond to our request for more information or send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.
Disappointing Billing Practices and Refusal to Refund Unused Service
Very disappointed with my experience with Constant Contact’s billing and customer service.
I was charged $194 for a subscription on 05/27/2026 and requested cancellation and a refund the very same day. The account was not used during the new billing period, yet they still refused to issue any refund and only pointed back to their “no refund policy.”
I understand companies have policies, but refusing to make reasonable exceptions for immediate cancellation requests and unused services shows very poor customer care.
I would recommend that anyone considering Constant Contact carefully review the billing terms and monitor renewal dates closely before being automatically charged.
Reply from Constant Contact2026-06-01
Austin, this isn't the experience Constant Contact is built to deliver, and we'd like to help. We'd appreciate the chance to connect and figure out what went wrong.
If you still need additional assistance, please send an email to social_support[at]constantcontact[dot]com along with your account name, email address, and a reference to this review so that our team can further assist.
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Rae Cullen · 1 review · Experienced 2026-05-28 ·
★★★★★
Sasha was amazing
Sasha was amazing! She answered all of my questions, was very patient, and extremely knowledge. Thank you Sasha!
Reply from Constant Contact2026-05-29
Thank you for taking the time to share this, Rae. Hearing that Sasha was patient, thorough, and got all your questions answered is exactly what we aim for with every interaction. We'll make sure she knows you said so. Here's to smooth sailing ahead with your marketing!
