CreationWatches (www.creationwatches.com) has a 4.7 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
I had a great experience from start of order to receipt of my new ratio 1000m diver watch.
I got a high quality watch at the best price on the market.
The watch arrived within 4 days of ordering, ive bought a number of watches from other web sources and it can take 5 to 6 WEEKS!! to deliver, so amazing service from creative watches.
Many thanks guys.
Big thumbs up from me👍
Reply from CreationWatches2026-07-07
Dear Customer,
Thank you for taking the time to share your amazing feedback with us.
We are delighted to know that you had a great experience throughout your purchase journey, from placing your order to receiving your Ratio 1000M Diver watch. It is wonderful to hear that you are happy with the quality of the watch, our pricing, and the fast delivery service.
We truly appreciate your kind words and support. Your satisfaction motivates us to continue providing high-quality products and a smooth shopping experience for our customers.
We look forward to serving you again in the near future with more exciting timepieces.
If you have any queries or need any assistance, please feel free to contact us at [email protected].
Best Regards,
Sally
The watch is great, shipping time was reasonable and the price is also reasonable, however for Australian buyers it is misleading as GST is added on at checkout. While this is customary in other places, Australians are used to the marked price being the actual price. To see another 10% added at checkout wasn't a deal breaker for me but might be something to consider for others.
Reply from CreationWatches2026-07-07
Dear Customer,
Thank you for taking the time to share your valuable feedback with us.
We are pleased to know that you are happy with your watch purchase, the condition of the product, shipping time, and overall experience. We truly appreciate your comments regarding the GST charges and will take your feedback into consideration as we continue to improve our services and provide clearer information for our customers.
On our part, we always do everything possible to make the entire shopping experience smooth and convenient. Receiving confirmation that our customers enjoyed their experience makes us very happy.
We look forward to serving you again in the near future.
If you have any queries or need any assistance, please feel free to contact us at [email protected].
Best Regards,
Sally
M
Marc · 3 reviews · Verified · Experienced 2026-06-25 ·
★★★★★
CreationWatches Thumbs Up
Easy use of website, communication good on ordering and Delivery of Watch, Fast Delivery, and Finally an extremely good looking Orient Watch for a great price. Thank You :)
Reply from CreationWatches2026-07-07
Dear Customer,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to know that you had a smooth experience with our website, ordering process, communication, and delivery service. It is great to hear that you are happy with your Orient watch and found it to be a great value for the price.
We always strive to make every purchase experience simple and enjoyable for our customers, and we truly appreciate your kind words and support. We look forward to serving you again in the near future.
If you have any queries or need any assistance, please feel free to contact us at [email protected].
Best Regards,
Sally
Excellent transaction.fast delivery and watch is in perfect condition.
Reply from CreationWatches2026-07-07
Dear Customer,
Thank you for sharing your positive feedback with us.
We are pleased to know that you had an excellent transaction experience and that you are happy with the fast delivery and the perfect condition of your watch. We always strive to ensure a smooth and reliable shopping experience for our customers.
We truly appreciate your support and look forward to serving you again in the near future.
If you have any queries or need any assistance, please feel free to contact us at [email protected].
Best Regards,
Sally
R
RAMON · 1 review · Verified · Experienced 2026-07-01 ·
★★★★★
Excellent wacht and very fast…
Excellent wacht and very fast shipping!!!
Reply from CreationWatches2026-07-07
Dear Customer,
Thank you for sharing your wonderful feedback with us.
We are pleased to know that you are happy with your watch purchase and the fast shipping service provided. We always do our best to ensure a smooth and enjoyable shopping experience for our customers.
We truly appreciate your support and look forward to serving you again in the near future with more exciting timepieces.
If you have any queries or need any assistance, please feel free to contact us at [email protected].
Best Regards,
Sally
Dear Customer,
Thank you for sharing your valuable feedback with us.
We are pleased to know that you had an excellent experience with our service and were satisfied with the quick delivery of your order. We always strive to provide a smooth and efficient shopping experience for all our customers.
We truly appreciate your support and look forward to serving you again in the near future.
If you have any queries or need any assistance, please feel free to contact us at [email protected].
Best Regards,
Sally
The process was fine, and I received the Michael Kors watch quickly. Customer service was responsive and cordial.
This was an excellent experience, and I will shop again; great pricing.
Reply from CreationWatches2026-07-07
Dear Customer,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to know that you had a smooth shopping experience and that you are happy with your Michael Kors watch purchase, along with our customer service and delivery. We always strive to provide a seamless experience and ensure our customers receive the best possible support.
We truly appreciate your kind words and look forward to serving you again in the near future.
If you have any queries or need any assistance, please feel free to contact us at [email protected].
Best Regards,
Sally
S
Sean K · 1 review · Experienced 2026-07-01 ·
★★★★★
A Horrible Customer Experience from Start to Finish
I rarely leave negative reviews, but my experience with Creation Watches has been one of the most frustrating online purchasing experiences I have encountered.
On 16 June, I ordered a Tissot T116.617.11.057.01 after confirming that it was listed as available on the Creation Watches website. The following day, I was informed that the watch was actually out of stock due to an inventory system error.
Mistakes happen. What matters is how a company responds when those mistakes occur.
Unfortunately, this is where Creation Watches failed repeatedly.
Over the following two weeks, I was provided with conflicting information about stock availability, received little to no proactive communication, and had to repeatedly chase updates myself. I was initially led to believe the watch may become available, only to later be advised that it would never be restocked.
Attempting to help resolve the situation, I identified a virtually identical alternative model myself. Despite the alternative watch continuing to appear available for purchase on the Creation Watches website, I was then told it was unavailable. After further delays and further enquiries on my part, I was eventually advised that the model could be supplied — but only if I paid an additional AUD 237.98.
At that point, it became clear that Creation Watches was not interested in providing a fair customer-focused resolution to a problem entirely of its own making.
What disappointed me most was not the stock issue itself. It was the complete absence of ownership and accountability. At no point did the company offer any meaningful goodwill gesture or attempt to absorb any of the consequences of its own inventory failures. Instead, the burden was repeatedly shifted onto the customer to accept delays, uncertainty, conflicting information, and ultimately a significantly higher price.
As a watch enthusiast, I spent considerable time researching Creation Watches before placing my order. The company appeared to have built a strong reputation and I genuinely expected this purchase to be the beginning of a long-term customer relationship.
Instead, the experience left me with the impression that customer satisfaction, transparency, and long-term loyalty are secondary considerations behind securing the maximum profit from each individual transaction.
The irony is that I was an extremely easy customer to retain. I was patient. I was flexible. I was willing to wait. I even identified a practical solution myself.
Yet despite all of that, Creation Watches still managed to turn a willing customer into a disappointed one.
After more than two weeks of delays, inconsistent information, poor communication, and an unreasonable proposed resolution, I ultimately requested a full refund.
I cannot recommend Creation Watches based on my experience. If you choose to purchase from them, be aware that the stock availability displayed on the website may not reflect actual availability, and if something goes wrong, you may find yourself doing more work to resolve the issue than the company itself.
Creation Watches didn't lose this sale because they ran out of stock. They lost it because they failed at every opportunity to make things right afterwards.
Reply from CreationWatches2026-07-07
Dear Sean,
Thank you for sharing your detailed feedback with us. We understand how frustrating it must have been to encounter issues with stock availability and the subsequent communication challenges, and we apologize for the inconvenience this caused.
We want to clarify that the model you selected was showing as in stock at the time of your order; however, our inventory system had not updated in real time, which resulted in the item being unavailable when we went to fulfil it. We regret the confusion this caused during the resolution process.
Our team has processed a full refund for your order, which should be credited to your account shortly. We appreciate your patience as we worked through this matter.
Your feedback is invaluable to us, and we take it seriously as we strive to improve our service. If you have any further questions or if there's anything else we can do to assist you, please feel free to reach out to us at [email protected].
Thank you again for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Sally
Always a great experience at CW. Another great purchase on a quality watch at a great price. Shipping cost and time were very decent. I look froward to more purchases with CW in the future.
Reply from CreationWatches2026-07-07
Dear Customer,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to know that you had another great experience with CW and that you are happy with the quality of your watch, pricing, shipping service, and overall shopping experience. Your continued trust and support mean a lot to us.
We always strive to make every purchase smooth and enjoyable for our customers, and we look forward to serving you again with more exciting timepieces in the future.
If you have any queries or need any assistance, please feel free to contact us at [email protected].
Best Regards,
Sally
Dear Customer,
Thank you for sharing your valuable feedback with us.
We are pleased to know that you were satisfied with our tracking updates and delivery service. We always strive to keep our customers informed throughout the shipping process and ensure a smooth shopping experience from purchase to delivery.
We truly appreciate your support and look forward to serving you again in the near future.
If you have any queries or need any assistance, please feel free to contact us at [email protected].
Best Regards,
Sally
Five stars + very quick delivery, watch is perfect.
Thanks!!!!
Reply from CreationWatches2026-07-02
Dear Customer,
Thank you for your wonderful five-star review!
We are thrilled to hear that you are happy with your watch and that it arrived so quickly. Your kind words mean a lot to us, and we're delighted that both our product and delivery service met your expectations.
We truly appreciate your support and look forward to serving you again in the near future.
If you have any questions or need any assistance, please feel free to contact us at [email protected].
Best Regards,
Sally
Dear Customer,
Thank you for sharing your positive feedback with us.
We are pleased to know that you are happy with our pricing and your experience with our online store. We always strive to offer quality watches at competitive prices while ensuring a smooth and satisfying shopping experience for our customers.
We look forward to serving you again in the near future with more exciting timepieces.
If you have any queries or need any assistance, please feel free to contact us at [email protected].
Best Regards,
Sally
The watches did not arrive by the stated arrival date. I was unable to have them in time for a wedding.
Reply from CreationWatches2026-07-02
Dear Austin,
We sincerely apologize for the inconvenience caused by the delay in the arrival of your watches. We understand how important it is to have them in time for a wedding, and we truly regret that we were unable to meet your expectations.
I want to clarify that we shipped your order within 24 hours of the order date, and the shipment was handed over on time. Typically, delivery takes 2-4 days, but it appears that it took 6 working days in this instance. We understand the disappointment this may have caused, especially for such a special occasion.
I hope you eventually received the watches well. If you have any further concerns or need assistance, please feel free to contact us at [email protected].
Thank you for your understanding.
Best regards,
Sally
Dear Customer,
Thank you for taking the time to share your feedback.
We are delighted to hear that your order arrived quickly in Canada and that you were satisfied with our shipping service. We strive to provide a fast and reliable shopping experience for all of our customers, and it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
If you have any questions or need any assistance, please feel free to contact us at [email protected].
Best regards,
Sally
Dear Sabio,
Thank you for your positive feedback! We are glad to hear that you experienced quick delivery and that your watch arrived safely packaged.
Your satisfaction is our priority, and we truly appreciate your support. We look forward to serving you again in the future! If you have any questions or need assistance, please don't hesitate to contact us at [email protected].
Best regards,
Sally
Excellent service. Watch arrived very quickly. Will definitely use again
Reply from CreationWatches2026-06-29
Dear Excellent,
Thank you so much for your kind words! We are delighted to hear that you received excellent service and that your watch arrived very quickly.
Your satisfaction is our priority, and we truly appreciate your support. We look forward to serving you again in the future! If you have any questions or need assistance, please don't hesitate to contact us at [email protected].
Best regards,
Sally
Great communication and updates on my order. Singapore to UK in 4 days!
Reply from CreationWatches2026-06-29
Dear Nail,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a great experience with our communication and that your order arrived from Singapore to the UK in just 4 days.
Your satisfaction is our priority, and we appreciate your support. If you have any questions or need assistance in the future, please don't hesitate to contact us at [email protected].
Best regards,
Sally
R
Rob · 2 reviews · Verified · Experienced 2026-06-27 ·
★★★★★
Great service
Great service. Order handled swiftly and with care.
Reply from CreationWatches2026-06-30
Dear Customer,
Thank you for your wonderful review and for your kind words about our service.
We are delighted to hear that your order was handled swiftly and with care, and that you had a great experience shopping with us. We strive to provide a smooth and enjoyable experience for every customer, and your feedback means a great deal to our team.
We truly appreciate your support and look forward to serving you again in the future.
If you have any questions or need any assistance, please feel free to contact us at [email protected].
Best regards,
Sally
Watch came in standard Seiko box , the watch was meant to come in a limited edition box. Only use Creation if it's a standard purchase as the bells and whistles aren't there with grey market dealers . Watch is amazing though .
Reply from CreationWatches2026-07-02
Dear Julien,
Thank you for your feedback, and we sincerely apologize for the inconvenience regarding the packaging of your watch. We understand how important the limited edition box is to your purchase experience.
Our team has reached out to you for an image of the box you received, as this is the first concern we've encountered regarding this issue. We can see that your order was delivered in November 2025. Kindly provide us with the image so we can investigate further and assist you appropriately.
Please check your inbox for our previous message, and we appreciate your cooperation in this matter.
Thank you for being so understanding, and we look forward to resolving this for you.
Best regards,
Sally
L
Linda O'Doherty · 2 reviews · Experienced 2026-06-27 ·
★★★★★
Creation Watches and the Ratio 1000m diver (Helium)
Hi All,
This is my second watch purchased from Creation Watches.
Ive just received the Ratio 1000m diver watch yesterday 27th June 2026.
Thanks a mill guys, exquisite diver watch, 1000m automatic with helium safe👌 Very happy with my purchase.
The watch arrived in 4-5 days once order by DHL.
I cant believe the quality for this diver watch, definitely as good as if not better than the larger more established brands.
Please note: To all buyers this company is NOT one of those online sellers who show photos of one watch and deliver something inferior.
This is quality stuff from Ratio and what Creation Watches advertise is what you get.
Credit where credit due, Ive got to say im really happy with both my watch purchases, and highly recommend these guys.
Fergal O'Doherty from Ireland.
Reply from CreationWatches2026-06-28
Dear Customer,
We are truly delighted to hear about your wonderful experience and sincerely appreciate your continued trust in our store. It is great to know that you are very happy with your Ratio 1000M Diver and that it met your expectations in terms of quality, design, and performance.
We also truly appreciate your kind words regarding our service, delivery speed, and product authenticity. Your detailed feedback and recommendation mean a lot to us and our team.
At our end, we always strive to ensure a smooth and reliable shopping experience for all our customers, and we are pleased to know we were able to deliver that to you once again.
We look forward to serving you again in the near future.
If you have any queries, please feel free to contact us at [email protected].
Best Regards,
Sally
