Childhood Starts HereCreative Playthings manufactures and sells the highest quality and best value wooden swing sets on the market today.Personal Shopping AppointmentsOur stores are open for personal shopping appointments! Call your local store today to schedule your appointment or to order a custom Swing Set right over the phone!
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Is Creative Playthings legit?
Creative Playthings (www.creativeplaythings.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 79% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 93% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-02.
We love the playset. Ordered it spring 2020 and it was worth the wait. The website was helpful and the salesperson was SO friendly and helpful on the phone. The installation crew was very short tempered/ unfriendly, however. We had questions about best location/ position for the playset that they were unable/ unwilling to answer. They were also very curt with my children, who all started crying after they were scolded and shooed away when they tried to offer water bottles to the team. It was a bit of a let down after the months of built up excitement, but once the team completed the installation and left the boys were thrilled with their new set.
The process started with an online review of options followed by a few phone calls to the office. The delivery and installation was done on time.
Well done.
David
We did not have the best experience with the sealing that we had the company do. The women who came worked very quickly - which made it hard to tell how well they treated everything. More importantly, since they have been here, we have noticed cracks appearing that weren't there before, and loose bolts in certain areas. Again, we have owned the set for more than a year and a half and had no issues before this work was performed. We would love to have someone come back out to look at the set and perhaps try to fix some of the things that appear to have resulted from the service that was previously performed.
Reply from Creative Playthings2020-08-05
Good Afternoon,
we are sorry to hear that your sealant service did not meet your expectations. We would be happy to assist, we will have our customer service team reach out.
Please let us know if there is anything we can assist with in the meantime. We may be reached at [email protected]
The swing set is beautiful. My 3 year old grandchild calls it her playground. She thinks the slide is great, the swing perfect, and she is working on learning the rings. The climbing wall is a little too advanced for her, but the swing set will be used for years. The picnic table is a real bonus too. My 18 month old grandchild loves her swing also. I looked at more expensive sets and less expensive ones from various companies. I choose a perfectly well made one. It was installed by men who knew exactly how it should be anchored in a timely manner. Martine, our sales rep, knows his product and is a great representative for the company. It is easy to recommend a good product...
My entire experience from purchasing to install was wonderful. I have nothing but positive feedback.
I gave 4 stars due to the wood not being treated. I was told it was treated and would not need to be treated again for 2 years. Well, I have carpenter bee's digging holes in the brand new wood. All over the wooden roof we paid extra to add. After having them taken care of, I was told the wood was not treat, and would need to be treated to prevent the same issue. Not happy I have to figure this out now.
So wonderful to work with and the product is amazing. From design to install to my kids using it now everyday - we love it and it was well worth the investment. We have seen or used “comparable brands” in other places and I would say Creative Playthings is way above in quality.
I loved working with this company. There were some imperfections which were dealt with immediately and professionally. Grandchildren love coming over. You can't go wrong.
Creative Playthings generally did a good job. Unfortunately there was a very long delay from the time the swing set was ordered until the time it was installed. The people at Creative Playthings were very cordial and helpful and professional. The swing set installer was excellent.
We ordered a trampoline to keep the kids occupied outside during COVID. The owner was very friendly and honest and explained that there was only one brand left (Berg) and they wouldn't be able to install it for two month due to the virus. We were not charged until the trampoline was delivered and the set up was done seamlessly. We've had the trampoline 2 months and my two kids use it every day. One of the buckles on the safety netting has already broken which is a shame, but hopefully I can order a part at some point and get it repaired. I would recommend Creative Playthings to anyone looking to purchase backyard fun for their kids.
Reply from Creative Playthings2020-07-29
Good Afternoon Nicole,
We'd like to thank you first and foremost for your kind words, they are greatly appreciated!
We would be happy to assist with your trampoline, please reach out to our Customer Service team at [email protected]
I had a great experience with Creative Playthings. We ordered a trampoline. the first time they came to set it up we did not have an entirely level spot, so they were not able to do the set up. However they worked closely with us to quickly reschedule and get it set up as soon as we were able to prepare our yard properly. The men who came to do the set up did a great job and we are very happy with the trampoline.
Our salesperson Martin was superb. He got the swingset to us very speedily as we faced the challenge of having little kids at home during the pandemic.
Thanks so much. Martin is a gem.
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