Ida is the best
Ida is the best! We love our new play structure!
About Creative Playthings
Data updated- Website
- www.creativeplaythings.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 93% (14/15)
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About this business
Childhood Starts HereCreative Playthings manufactures and sells the highest quality and best value wooden swing sets on the market today.Personal Shopping AppointmentsOur stores are open for personal shopping appointments! Call your local store today to schedule your appointment or to order a custom Swing Set right over the phone!
Written by the business, not verified by us.Is Creative Playthings legit?
Creative Playthings (www.creativeplaythings.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 79% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 93% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-02.
What people say
Amazing from start to finish
We used Martin, the Northern VA representative and had a very positive experience. He personally came out to measure and help us find the right product for our space. From ordering, to delivery and installation, we experienced great communication and superb customer service. The playground is very high-quality and I highly recommend!
Fantastic play set!!
From start to finish, this was a great experience! Our sales rep could not have been more helpful and courteous, the product came in a timely manner, and the installers did a fantastic job of installation in our yard. Our grand kids absolutely love the play set and we consider it the best investment in our yard that we have made in a very long time!
The Creative Playthings team was incredible to work with!
The Creative Playthings team was amazing! I called them with a requirement for something that would fit into our small backyard and they were quickly able to make suggestions on how one of their play structures could be modified to meet my needs. The day the structure was delivered (which was a week earlier than originally promised!), I called my local coordinator to schedule the installation. By noon the NEXT DAY, my kids were outside playing on it and have been enjoying it ever since. I recommend Creative Playthings without hesitation!
We love our playground!
We love our playground! The whole process from ordering to installing was fantastic! Would highly recommend!
I love our York swing set!
I love our York swing set!! Our children can’t get enough of it right now and it looks great in the yard. The service from ordering to installation was excellent. So happy with our decision to purchase our swing set from Creative Playthings.
Professional install was definitely…
Professional install was definitely worth it. Kids love their new playground. I would have given it a 5 but I never got a reply back from customer care after a concern was notice from one of the wooden planks being defective.
Reply from Creative Playthings2020-07-30
Good Morning Ali, Thank you for your review, we appreciate your positive feedback on the install. Our Customer Service Team will be reaching out today to discuss the concern with the wood. If you need any further assistance please reach out to [email protected]
Beautiful swing set
Beautiful swing set. Easy to order and install team was great!
Timely arrival of play set as promised…
Timely arrival of play set as promised and immediate set-up. Friendly Customer Service
Good times!
We are very happy with our swingset. The staff at the store was very helpful and accommodating and the men that came to put it together were very patient explainIng exactly what they were doing, and discussing my options for the location. The whole experience was very easy and pleasurable
"NOT a professional install"
The swing set would be great if the installers were professionals. Not worth the cost for "professional install" It started with an attitude, to the stairs being installed wrong, that I repaired myself due to one hole being drilled lower than the other to the slide being installed incorrectly based on the directions. We now have a swing set with extra holes and an unsafe slide. We were promised new parts for me to repair myself and still nothing weeks later with zero communication or answers. It's disappointing to have this experience with such an expensive purchase and a lack of care for my children's safety.
Reply from Creative Playthings2020-07-14
Good Morning Mike, We are so sorry to hear your experience and installation was below standards. We are working a resolution at this time, should you need further assistance please reach out to our customer service department at [email protected]
Terrible customer service
Terrible customer service! I submitted a claim on May 4th and they only just (July 2) were able to actually process my claim!
Reply from Creative Playthings2020-07-02
Good Afternoon Katherine, Creative Playthings would like to sincerely apologize for the delayed response to your inquiry that was submitted this spring. We’ve been experiencing a very high volume during this extraordinary season and have been working towards reviewing all claims as quickly as possible. We can certainly have a representative contact you this afternoon in regards to your claim. Thank you, Customer Service.
High quality swing set and trampoline…
High quality swing set and trampoline that looks great in our backyard! We have gotten so much use out of both and are very happy with our purchase. We had a small issue with the initial installation team (separate company) and Creative Playthings went above and beyond to resolve it for us. They exceeded our expectations and we couldn’t be happier!
Poor attention to detail and customer service
Customer service and attention to detail in set-up is severely lacking. Installation was certainly rushed and resulted in a product with multiple defects. When called regarding set-up, the attitude of the employee was that I should feel honored to be receiving the product rather than their happiness of having a new customer.
Reply from Creative Playthings2020-06-22
Good Afternoon Maurice, We are so sorry to hear you're experience and installation was below standards. We will be out on Wednesday June 24th to remedy the install. Please let us know if there is anything else we can assist with.
The quality is the best.
At first, I was hesitant in buying a swing set from Creative Playthings because they are more expensive than the other brands. I’m glad I did purchase one. During this COVID19 pandemic I thought I wasn’t going get it so soon but Anela from the Scarsdale store was able to have it installed within 2 weeks of purchasing it. The quality of the wood and build is well worth the money. My family loves it and its going to last for many years to come. Thank you Anela.
I know that there are many places that…
I know that there are many places that sell playground accessories, but when I decided to buy, I chose Creative because when the greatest gift of my life, my son, is at the playground playing, I can rest assured that he is safe for the quality of products
Quality products for my family
So many wonderful playsets to choose from. A little pricier than other stores but the warranty and quality make up for it. The installation was smooth and on time. I will definitely recommend Creative Playthings to family and friends.
The swing set I purchased is not stable…
The swing set I purchased is not stable and I’m trying to get someone back at my house to secure it but no response yet
Reply from Creative Playthings2020-05-15
Good Morning Karla! We would happy to assist! Could you please forward your information to our customer service dept. , they will be able to get the closest service center out to you. Their email is [email protected]
Beautiful set, Wood problems
Beautiful set, but Wood is chipped, not smooth in parts and we are missing a roof piece completely. Company does not seem concerned, would have to wait months for them to come back and fix it. For what we paid, all of these things should have been perfect on installation! Not pleased with post-install customer service. Sure, they are very busy right now, but you make things right for the customer!
Reply from Creative Playthings2020-05-15
Good Morning, We are sorry to hear about the missing roof part, could you please email [email protected] and we will get this part ordered and expedited for you. Thank you.
Trisha was a fantastic salesperson
Trisha was a fantastic salesperson. We are thrilled with our set. Amazing quality and very fun !
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