Childhood Starts HereCreative Playthings manufactures and sells the highest quality and best value wooden swing sets on the market today.Personal Shopping AppointmentsOur stores are open for personal shopping appointments! Call your local store today to schedule your appointment or to order a custom Swing Set right over the phone!
Written by the business, not verified by us.Creative Playthings (www.creativeplaythings.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 79% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 93% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-02.
I've spend 9 weeks with multiple emails and calls, customer service rep taking my credit card number, and zero communication, update or confirmation of my order
Good Afternoon, We do apologize and will have our customer service department look into this and reach out t you by end of day. Thank you.
The delivery and set up was well worth it. Those guys really saved me a boat load of time and stress!! Playset looks great kids love it.
Overall the sales service and product was great. The sales person was very knowledgeable and easy to work with. However, it's been weeks since the swing-set was installed and we still haven't received the picnic table that's supposed to come with the set (it's supposedly on back order). The installers were very nice but their cigarette butts and wrappers were littered across my lawn, which was upsetting to see.
We got the Williamsburg Premium Pack 5 for our 2.5 and 6 year old boys who had previously been sliding down our bulkhead for fun. They couldn't be happier, and neither can us parents. Creative Playthings had fantastic customer service, and the gentlemen who assembled the swingset (in under 2 hours) were fantastic as well (and socially distant but very friendly and helpful). My husband is handy, but if we hadn't gotten the professional installation, the swingset would still be in a pile in the backyard! My older son was so happy that day after we got the swingset, he had to "check to make sure it was still there." We've played on it every single day since we got it. The size is perfect and the kids (and husband) will play on this for years for sure.
Amazing, from start to finish!
Like many parents suddenly having to work full-time from home and with summer camp cancellation likely coming down the line, we started looking for ways occupy the kiddos. My hero this week was Ida from the North Reading MA location! I can't say enough about how awesome she was to work with over the past couple of days. She helped me nail down the final version of a custom build well after 6pm closing today (this is after a few days of me changing my mind on what I wanted). I think we put the final touches on it around 9pm! She was so pleasant to work with and she deserves a few days off and a BIG BONUS! Thank you Ida!
We Love our new trampoline! Both ‘Chris and Alex could not have been nicer to work with! I highly recommend this company and this product.
Update: After posting my review I got an immediate email from creative playthings. They did send someone out to inspect the set and fix some issues. He did not have all of the pieces to fix everything I had noted, and he found other issues. This was on 6/8, it’s 7/2 and I’m still waiting for someone to come back and complete the job. If I could give negative stars at this point I would. Original Review: I purchased my set in Feb with delivery in April. The Friday before delivery I was contacted to be informed the rock wall would need to come later. When the folks came to set it up I was informed there were rock walls at the warehouse. I also have found several places where the wood is extremely cracked, chipped or not all the way screwed in. I’m now regretting my decision to spend this kind of money with creative playthings. For what we paid this swing set should be perfect. These cracks and chips are not the nature of wood, these were the result of damage and the pieces should have been replaced.
Good Afternoon Kerry, We are so sorry to hear the issues occurring with your new swingset. Our customer service dept will reach out to assist you with getting the proper repairs set up for you. Thank you.
Very pleased with prompt telephone response, help in ordering, delivery and assembly of play set. Thank you for your assistance.
I have been trying since the day I placed my order for a swing to cancel it or return it since I no longer need this product. I have called and emailed repeatedly but have not been able to reach anyone at the company. Now I am left with a swing I don’t need and am out the money for it. Worst customer experience.
Diana, we apologize and will have our customer service call you to rectify this. Thank you.
We had a wonderful experience with ordering but not a positive experience with the installation.
Good Morning Lauren, thank you for your review. Our customer service manager will be reaching out today to speak with you.
Still haven’t received my order. Ordered on 4/18
Good Morning Kevin, We will check into this and contact you with details on shipment.
Friendly service over the phone coupled with a quick installation = awesome experience.
Purchase was simple. Installation took about 4-5 hours and they had two guys putting it together. Went incredibly smooth and they were professional. Would definitely recommend
Excellent customer service (not just the great advice given while placing the order, but also installation), excellent products!! Couldn't have had a better experience working with Creative Playthings. Thanks so much for your help! Kids are incredibly happy with their playground!
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