Cuballama (www.cuballama.com) has a 4.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
A
Abel · 1 review · Verified · Experienced 2026-08-02 ·
★★★★★
I don't It's good because there's no more but it's not to provide better service. think you need a review to say…
I don't think you need a review to say that the quality is very good when there is no other point of comparison or another service company so this one is good and serves me for my goals.
Reply from Cuballama 2026-08-02
Thank you, Abel, for taking the time to share your honest perspective with us. 💙
We appreciate your thoughtful feedback and are glad to know that our services help you achieve your goals. While we understand your point about having limited alternatives for comparison, we never take our customers' trust for granted. Your comments encourage us to keep improving and to provide the best service possible every day. 😊🤝
Thank you for choosing Cuballama and for giving us the opportunity to serve you. We truly value your trust and hope to continue meeting your expectations in the future. ✨📦
Sincerely,
Team Cuballama.
Every day pass this Company is loosing credibility
Poor communication between customer service and consumers. It takes too long for a care package to reach family members in Cuba.
Reply from Cuballama 2026-08-03
Thank you very much, Armando, for taking the time to share your feedback with us.
We are truly sorry for the frustration and disappointment this situation has caused you. We understand how important it is for your loved ones to receive their package on time, and we sincerely regret the concern that these delays have created.
Please know that your case is already being reviewed by our specialized team, and we will be contacting you as soon as possible to discuss your case and provide you with an update. While customs processing is not directly controlled by Cuballama, we are closely monitoring your shipment and actively managing your case to help move the process forward as much as possible.
We truly appreciate your patience and the opportunity to assist you. If you need any additional help, please feel free to contact us through any of our support channels:
📧 Email: [email protected]
📞 Phone: +1 786 408 6400
🌐 Live Chat: www.cuballama.com
🕘 Customer Service Hours: 10:00 AM – 8:00 PM (Cuba time)
We sincerely apologize for the inconvenience and hope to regain your confidence in our services.
Sincerely,
Team Cuballama
¡Muchísimas gracias por compartir su experiencia con nosotros! 🌟💙
Nos alegra saber que considera nuestro servicio rápido y eficiente. Trabajamos cada día para ofrecer una experiencia ágil, confiable y de calidad, por lo que comentarios como el suyo nos motivan a seguir dando lo mejor. 😊📦
Agradecemos sinceramente su confianza y esperamos seguir acompañándole con el mismo compromiso en cada ocasión. ¡Gracias por elegir Cuballama! ✨🤝
Atentamente,
Equipo de Cuballama.
Thank you so much, Rogelio, for taking the time to share your feedback! 🌟💙
We're delighted to know that everything went well with your experience. Your trust and satisfaction mean a lot to us and encourage us to continue providing reliable, efficient, and high-quality service every day. 😊🤝
Thank you for choosing Cuballama. We look forward to serving you again soon! ✨📦
Sincerely,
Team Cuballama.
¡Yuliet, muchísimas gracias por su excelente valoración! 🌟💙
Nos llena de alegría saber que su experiencia con Cuballama ha sido tan positiva. Comentarios como el suyo nos inspiran a seguir trabajando con compromiso para ofrecer un servicio confiable, ágil y de la mejor calidad. 😊🤝
Agradecemos de corazón su confianza y esperamos seguir acompañándole en cada ocasión. ¡Gracias por elegir Cuballama! ✨📦
Atentamente,
Equipo de Cuballama.
Thank you so much, Esteban, for your kind words! 🌟💙
We're delighted to know that you consider our customer service professional and trustworthy. Earning the confidence of our customers is one of our greatest priorities, and your feedback encourages us to continue providing the high level of service you deserve. 😊🤝
We truly appreciate your trust and support. We look forward to serving you again soon. Thank you for choosing Cuballama! ✨📦
Sincerely,
Team Cuballama.
Hi everybody
I have been using Cuballama for a long time because of his fast services and the good quality of their product. If you have family in Cuba I truly recommend you to use it and you wouldn’t be disappointed.
Reply from Cuballama 2026-07-31
Thank you so much, Maria, for sharing your wonderful experience with us! 🌟💙
We're truly grateful for your loyalty over the years and delighted to know that our fast service and the quality of our products have earned your trust. It means so much to us that you would recommend Cuballama to others who have family in Cuba. 😊📦
Your support inspires us to continue providing reliable, efficient, and high-quality service every day. Thank you for choosing Cuballama and for being part of our community. We look forward to serving you for many more years to come! ✨🤝
Sincerely,
Team Cuballama.
J
Jose · 1 review · Verified · Experienced 2026-07-30 ·
★★★★★
Everything is ok except we can not…
Everything is ok except we can not contact our family but there is blame for you
Reply from Cuballama 2026-07-31
Thank you, Jose, for taking the time to share your experience with us. 💙
We're glad to know that you've been satisfied with our services overall. We also understand how difficult it can be when communication with your loved ones is interrupted, and we appreciate your understanding that this situation is beyond our control.
Your trust means a lot to us, and we'll continue working hard to provide reliable, efficient service and to support you in every way we can. Thank you for choosing Cuballama. We look forward to serving you again. 🌟🤝
Sincerely,
Team Cuballama.
I’ve had consistently great experiences using this company. Whether I’m sending packages, transferring money, or using their other services, everything has always been smooth and reliable. Their customer service is excellent, both over the phone and in person. The staff is friendly, professional, and always willing to help. Most of the deliveries also arrive within the expected timeframe, which I really appreciate. I highly recommend their services and will continue using them.
Reply from Cuballama 2026-07-29
Thank you so much, Marbelis, for taking the time to share such a thoughtful review! 🌟💙
It means a great deal to know that you've consistently had positive experiences with our services. We're delighted that you find the process of sending packages and using our other services smooth and reliable, and that our customer support, both over the phone and in person has met your expectations. Knowing that our team’s friendly and professional service has made a difference truly motivates us. 😊📦
We're also happy to hear that your deliveries have arrived within the expected timeframe. Your trust and continued support inspire us to keep improving and providing the dependable service you deserve.
Thank you for your recommendation and for choosing Cuballama. We look forward to serving you for many years to come! ✨🤝
Sincerely,
Team Cuballama.
Thank you so much, Yaniel, for sharing your experience with us! 🌟💙
We're delighted to know that you found our service excellent and professional. Your kind words inspire us to continue providing reliable, efficient, and high-quality service to all our customers. 😊📦
We truly appreciate your trust and support. We look forward to serving you again soon. Thank you for choosing Cuballama! ✨🤝
Sincerely,
Team Cuballama.
I like it a lot, they are very fast in deliveries. My happy family
Reply from Cuballama 2026-07-29
Thank you so much, Yuly, for sharing your experience with us! 🌟💙
We're delighted to know that you enjoy using our services and that you're happy with our fast deliveries. Knowing that we can help bring happiness to your family means the world to us and motivates us to keep providing reliable, efficient, and high-quality service. 😊📦❤️
We truly appreciate your trust and support. We look forward to serving you again soon. Thank you for choosing Cuballama! ✨🤝
Sincerely,
Team Cuballama.
J
Juan · 1 review · Verified · Experienced 2026-07-28 ·
★★★★★
I only use recharge service
I only use recharge service. It's excelent
Reply from Cuballama 2026-07-29
Thank you so much, Juan, for sharing your experience with us! 🌟💙
We're delighted to know that you've had an excellent experience using our recharge service. Your kind words encourage us to continue providing fast, reliable, and high-quality service every day. 😊📱
We truly appreciate your trust and support. We look forward to serving you again soon. Thank you for choosing Cuballama! ✨🤝
Sincerely,
Team Cuballama.
Thank you so much, Mirtha, for sharing your experience with us! 🌟💙
We're so happy to know that everything has been going well and that we've consistently earned your trust. Knowing that we have never let you down is the greatest compliment we could receive and inspires us to continue providing reliable, efficient, and high-quality service every day. 😊📦
We truly appreciate your loyalty and support. We look forward to serving you again for many years to come. Thank you for choosing Cuballama! ✨🤝
Sincerely,
Team Cuballama.
¡René, muchísimas gracias por compartir su experiencia con nosotros! 🌟💙
Nos alegra saber que califica nuestro servicio como excelente. Sus palabras nos motivan a seguir trabajando cada día con compromiso para ofrecer una atención confiable, rápida y de la mejor calidad. 😊📦
Agradecemos sinceramente su confianza y su preferencia. Esperamos tener el placer de atenderle nuevamente muy pronto. ¡Gracias por elegir Cuballama! ✨🤝
Atentamente,
Equipo de Cuballama.
I always got a good service.My deliveries are always in time and the products are in good condition.When I have any question I got a good support from the customer service online or at phone.
Reply from Cuballama 2026-07-29
Thank you so much, Irene, for sharing your experience with us! 🌟💙
We're delighted to know that you've consistently received fast and reliable service, that your deliveries always arrive on time and in good condition, and that our customer support team has been there for you whenever you've had questions. Your feedback means a great deal to us and motivates us to continue providing the best possible service. 😊📦
We truly appreciate your trust and loyalty. We look forward to serving you again soon. Thank you for choosing Cuballama! ✨🤝
Sincerely,
Team Cuballama.
Thank you so much, Lourdes, for sharing your experience with us! 🌟💙
We're delighted to know that you found our delivery service fast and efficient. Providing reliable and timely service is one of our top priorities, and your feedback encourages us to continue giving our best every day. 😊📦
We truly appreciate your trust and support. We look forward to serving you again soon. Thank you for choosing Cuballama! ✨🤝
Sincerely,
Team Cuballama.
Thank you so much, Inaudy, for sharing your experience with us! 🌟💙
We're delighted to know that you found our service excellent. Your kind words encourage us to continue working every day to provide reliable, efficient, and high-quality service to all our customers. 😊📦
We truly appreciate your trust and look forward to serving you again soon. Thank you for choosing Cuballama! ✨🤝
Sincerely,
Team Cuballama.
Estimado Roberto,
Lamentamos sinceramente que haya tenido una experiencia que le llevó a compartir esta reseña. Entendemos la preocupación y la frustración que puede generar un retraso en un pedido. 😔
Hemos intentado localizar la orden a la que hace referencia; sin embargo, con la información disponible en su reseña no nos ha sido posible identificar su caso. Nos gustaría ayudarle y revisar lo sucedido.
Le agradeceríamos que, por favor, nos contacte a través de cualquiera de nuestros canales de atención o, si lo prefiere, actualice su reseña indicando el número de orden, para que podamos ubicar su compra y brindarle una solución lo antes posible.
Puede comunicarse con nosotros a través de:
📧 Correo electrónico: [email protected]
📞 Teléfono: +1 786 408 6400
🌐 Chat en línea en www.cuballama.com
🕘 Horario de atención: 10:00 AM a 8:00 PM, hora de Cuba.
Quedamos atentos a su información para atender su caso con la prioridad que merece. Será un placer poder ayudarle.
Atentamente,
Equipo de Cuballama
I had a very frustrating experience with Cuballama. I requested to cancel my order well before it was delivered, but they took far too long to process my cancellation request. By the time they finally responded, they told me it was too late because the merchandise had already reached customs at the port.
If they had acted promptly when I first requested the cancellation, this situation could have been avoided. The lack of timely communication and slow customer service was very disappointing. I expected a much faster response, especially for something as time-sensitive as canceling an international shipment. Based on my experience, I cannot recommend this service.
Also I had a bad experience with Cuballama with a rechargeable light bulbs combo. Three of the four light bulbs arrived defective, and I had to return them three different times before they addressed it. At the end I had to cancel the order. It wasted my time and patience. I don’t recommend them either.
Reply from Cuballama 2026-07-22
Estimado Néstor,
Lamentamos profundamente la frustración y la decepción que esta experiencia le ha generado. Comprendemos lo importante que es recibir una atención oportuna, especialmente cuando se solicita la cancelación de una orden o se presenta un inconveniente con un producto. También entendemos el malestar que puede causar tener que realizar múltiples gestiones para resolver una situación. 😔
Queremos que sepa que estaremos revisando cuidadosamente su caso junto con el área correspondiente para conocer todos los detalles y brindarle una respuesta a la mayor brevedad posible. Sus comentarios son muy importantes para nosotros, ya que nos permiten identificar oportunidades de mejora y seguir trabajando para ofrecer un mejor servicio.
Si desea compartir información adicional o realizar cualquier consulta, puede comunicarse con nosotros a través de nuestros canales de atención:
📧 Correo electrónico: [email protected]
📞 Teléfono: +1 786 408 6400
🌐 Chat en línea en www.cuballama.com
🕘 Horario de atención: 10:00 AM a 8:00 PM, hora de Cuba.
Agradecemos que haya compartido su experiencia con nosotros y esperamos tener la oportunidad de atender su caso y recuperar su confianza.
Atentamente,
Equipo de Cuballama
Thank you so much, Nurvia, for sharing your experience with us! 🌟💙
We're delighted to know you were happy with our delivery service. Providing fast, reliable, and efficient service is always our goal, and it's wonderful to hear we met your expectations. 😊📦
We truly appreciate your trust and look forward to serving you again soon. Thank you for choosing Cuballama! ✨🤝
Sincerely,
Team Cuballama.