About Credit Union of New Jersey
Data updated- Website
- www.cunj.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 205 reviews
- Replies to negative
- 57% (4/7)
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About this business
Credit Union of New Jersey is a member-owned financial cooperative providing banking services including savings, loans, and other financial services to it's members for over 75 years.
Is Credit Union of New Jersey legit?
Credit Union of New Jersey (www.cunj.com) has a 4.7 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 1% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-09-05.
What people say
Rates are extremely competitive
Rates are extremely competitive. Happy to do business with them. Highly recommended.
I’ve had a good experience
I’ve had a good experience with this credit union. The staff are helpful and take the time to understand members' needs. Christopher Hartsough was especially easy to work with. He always kept me informed, replied in a reasonable amount of time, and did what he promised. It’s not easy to find people you can trust these days, so I really appreciated his honesty and willingness to listen before offering help. Overall, I’m happy with the service and would recommend this credit union.
With multiple calls my account balances…
With multiple calls my account balances are not updated preventing me from using my debit card. My money was debited (check) from current bank and deposited in my accounts at CUNJ. My money is now not getting any interest accrued and just hanging out there. My CUNJ accounts show the checks were deposited on July 6 in my accounts, they have been hanging in the air for last 8 days. This has been a very disappointing experience.
Friendly fast service
Friendly fast service! Agent provided helpful information and assistance.
Very helpful and quick
Very helpful, quick service, and good communication.
the responsiveness of the rep
My experience was wonderful
The best service customer and bank…
The best service customer and bank thanks
Great customer service!
The customer service team is very…
The customer service team is very friendly and helpful
Professional staff
Service impeccable
Very helpful and professional. Had a lot of knowledge on getting me a loan.
Happy Customer
Just join 3 months or so ago & have loved the experience so far! Everyone is friendly, banking is easy & they offer a ton of services!
Reply from Credit Union of New Jersey2026-07-08
We're so happy to hear you're enjoying your experience with us! We appreciate your kind words about our friendly team and easy banking. Thank you for your positive feedback!
Because you guys helping me whatever I…
Because you guys helping me whatever I need for my loan.
Reply from Credit Union of New Jersey2026-07-08
We're so glad we could assist you with your loan needs. We appreciate your kind words and positive feedback!
Jimmy Gelin
The representative that helped me with my application (Jimmy) was very knowledgeable and alerted me of all the specifics of the loan! I couldn't ask for a better representative! Thank You CUNJ!
Reply from Credit Union of New Jersey2026-07-08
We are so happy to hear our representative provided you with such a positive and informative experience regarding your loan application. Your kind words are truly appreciated!
The thorough and excellent attention provided to the customer
The kind, helpful and professional manner Sandra Girgis handled a very stressful situation. I so appreciated her confidence and understanding.
Reply from Credit Union of New Jersey2026-07-08
We truly appreciate you sharing your positive experience. We are so glad our team's confidence and understanding helped navigate a stressful situation.
Good experience overall
I recently opened a new account with the Credit Union of New Jersey. Overall, my experience was okay and the staff were helpful. The only issue I had was not knowing that when you open a new account, there can be a 10-day hold on checks before they clear and become available. I wish this had been explained more clearly during the account opening process so I could have planned accordingly. Other than that, my experience was positive and I look forward to continuing to bank with them.
Reply from Credit Union of New Jersey2026-07-03
Hi Jervah, thank you for sharing your feedback and for choosing Credit Union of New Jersey! We are glad to hear our staff was helpful and that your overall experience was positive. We sincerely apologize for the surprise regarding the 10-day hold on checks for new accounts. We completely understand how important clear communication is for your financial planning, and we will use your feedback to ensure our team emphasizes this policy more clearly during onboarding. We truly appreciate your business and look forward to banking with you!
Initially response was delayed in…
Initially response was delayed in addressing my request but I eventually spoke with someone who assisted me.
Reply from Credit Union of New Jersey2026-07-08
We appreciate your feedback and are glad we could assist you. We are working to improve our initial response times.
Great customer service through live…
Great customer service through live chat.
Reply from Credit Union of New Jersey2026-07-08
We're so glad our live chat support was helpful. We appreciate your kind words!