Made my Auto Loan very easy.
Thank you for making my car loan very easy.
Reply from Credit Union of New Jersey2026-07-08
We're so glad we could make your car loan process easy. We appreciate your kind words!
About Credit Union of New Jersey
Data updated- Website
- www.cunj.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 205 reviews
- Replies to negative
- 57% (4/7)
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About this business
Credit Union of New Jersey is a member-owned financial cooperative providing banking services including savings, loans, and other financial services to it's members for over 75 years.
Is Credit Union of New Jersey legit?
Credit Union of New Jersey (www.cunj.com) has a 4.7 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 1% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-09-05.
What people say
Awesome experience with representative
Reply from Credit Union of New Jersey2026-07-08
We're glad to hear you had such a positive experience with our team. We appreciate your kind words!
Ive worked with Regan for many of my…
Ive worked with Regan for many of my transactions at CUNJ. She is wonderful! Thank You Regan!!
Reply from Credit Union of New Jersey2026-07-08
We are so happy to hear about your positive experiences with us! We truly appreciate your kind words and continued trust in our team.
My experience
My experience, during our time in the office was very pleasant. From the moment we went in the woman at the receptionist desk was very friendly and helpful. She set up the appointment with the girl in the finance department. Our time waiting was very short, and the Financial person was very pleasant and helped us with all the questions we needed..
Reply from Credit Union of New Jersey2026-07-08
We're so glad to hear that our team provided such a pleasant and helpful experience during your visit. We appreciate you sharing your positive feedback about our receptionist and finance department.
The representative was very patient and Curtis
The representative was very detailed and kind in her explaining my accounts. Thank you very much.
Reply from Credit Union of New Jersey2026-07-08
We're so glad to hear that our representative provided detailed and kind assistance with your accounts. We truly appreciate your positive feedback!
My experience was average
My experience was average. Nothing went seriously wrong, but nothing really stood out either.
Reply from Credit Union of New Jersey2026-07-08
Hi Leann, thank you for taking the time to share your feedback. While we're glad to hear that your experience was satisfactory overall, we're sorry that it didn't stand out in a more positive way. At Credit Union of New Jersey, we strive to provide exceptional service and meaningful experiences for all our members. We'd appreciate the opportunity to learn more about how we can improve. Please feel free to contact us at [email protected] with any additional feedback. Thank you for helping us grow, and we hope to exceed your expectations in the future.
Long wait time
Reply from Credit Union of New Jersey2026-07-08
Hi Carolyn, we sincerely apologize for the inconvenience you experienced during your visit. We understand that your time is valuable, and we're sorry for the longer-than-expected wait. We appreciate your feedback, as it helps us identify areas where we can improve our service and efficiency. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
My money was deposited and I was in and…
My money was deposited and I was in and out!
Reply from Credit Union of New Jersey2026-07-08
Thank you for taking the time to provide feedback on your experience with CU of NJ, we sincerely appreciate it!
Its been my credit union since 1975
Its been my credit union since 1975. Always helpful with my needs. I've had good customer service.
Reply from Credit Union of New Jersey2026-07-08
We are so happy to hear about your long-standing positive experience with us since 1975! We truly appreciate your kind words about our helpfulness and customer service.
Help with account questions
Pleasant customer help. I had many questions and was able to get answers. Received new information as well
Reply from Credit Union of New Jersey2026-07-08
We're so glad we could provide helpful answers and new information. We appreciate you sharing your positive experience!
It's a great credit union and very…
It's a great credit union and very attentive to members needs. It's a pleasure to work with Christopher Hartsough. He communicates well and his response time to get back to you is good. He is a man of his word. I have found over the years not many people are truly honest in doing business. He listens and review the whole situation to work on helping a member. May God bless he and his family along with the credit union to continue helping others. Judy
Reply from Credit Union of New Jersey2026-07-08
We are so happy to hear about your positive experience with our team. We truly value your kind words and appreciate you recognizing our commitment to member needs. We always strive to provide excellent service and clear communication. Thank you for your wonderful feedback.
Everyone is great
Reply from Credit Union of New Jersey2026-07-08
Thank you for taking the time to provide feedback on your experience with CU of NJ, we sincerely appreciate it!
my loan was worked on and approved very…
my loan was worked on and approved very fast
Reply from Credit Union of New Jersey2026-07-08
We're happy to hear your loan was approved quickly. We appreciate your positive feedback!
Always Great Service
Always great service when I visit this Credit Union. Thank you
Reply from Credit Union of New Jersey2026-07-08
Thank you for taking the time to provide feedback on your experience with CU of NJ, we sincerely appreciate it!
Wonderful customer service
Wonderful customer service. Worked over the weekend to secure a car loan we needed by Monday. Absolute pleasure to do business with.
Reply from Credit Union of New Jersey2026-07-08
We are so pleased to hear about your positive experience with our team securing your car loan over the weekend. We appreciate your kind words!
Patience and kindness
Reply from Credit Union of New Jersey2026-07-08
Thank you for taking the time to provide feedback on your experience with CU of NJ, we sincerely appreciate it!
My loan representative Reagan was…
My loan representative Reagan was extremely helpful and knowledgeable. She walked me through the entire process.
Reply from Credit Union of New Jersey2026-07-08
We're so happy to hear our team member provided such helpful and knowledgeable assistance throughout your process. Thank you for sharing your positive feedback!
HELOC
Courtesy service and knowledgeable staff. On time services with 100% satisfaction.
Reply from Credit Union of New Jersey2026-07-08
Thank you for taking the time to provide feedback on your experience with CU of NJ, we sincerely appreciate it!
It was absolutely perfect
It was absolutely perfect. Sandra was great. We were able to take care of everything we needed to and I feel very comfortable that everything is totally straightened out.
Reply from Credit Union of New Jersey2026-07-08
We're so happy to hear that - thank you for taking the time to provide us with feedback, it is sincerely appreciated!
I was able to go into a branch office…
I was able to go into a branch office and complete my transaction with no difficulty in a short period of time.
Reply from Credit Union of New Jersey2026-07-08
We're so glad to hear that your branch visit was efficient and that we could assist you without any difficulty. We appreciate your positive feedback!