The staff was very professional .
The staff was very professional .05
Reply from Credit Union of New Jersey2026-07-08
We are so glad to hear our staff was professional. We appreciate your kind words!
About Credit Union of New Jersey
Data updated- Website
- www.cunj.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 205 reviews
- Replies to negative
- 57% (4/7)
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About this business
Credit Union of New Jersey is a member-owned financial cooperative providing banking services including savings, loans, and other financial services to it's members for over 75 years.
Is Credit Union of New Jersey legit?
Credit Union of New Jersey (www.cunj.com) has a 4.7 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 1% are 1 star; The business has replied to 57% of negative reviews. Last updated 2026-09-05.
What people say
The associate who assisted me was very…
The associate who assisted me was very helpful and professional
Reply from Credit Union of New Jersey2026-07-08
We're so glad to hear that our associate provided you with such helpful and professional service! Thank you for sharing your positive experience.
Questions was answered immediately with…
Questions was answered immediately with explanation.
Reply from Credit Union of New Jersey2026-07-08
Thank you for taking the time to provide us with feedback, we greatly appreciate you!
CUNJ employees are professional and reliable.
I've been a CUNJ member for years and never had a problem and if I did, I'm certain it would have been handled immediately.
Reply from Credit Union of New Jersey2026-06-05
We're so glad to hear about your positive, long-standing experience with us! Thank you for your kind words.
When i need help with touch Tone teller…
When i need help with touch Tone teller u guys always do your best for me in a timely fashion!! I can't forget the loan u gave me for daughters wedding more than more than 10 years ago
Reply from Credit Union of New Jersey2026-07-08
We're so happy to hear that Regina. Thank you for being a member, and for choosing us to support you and your family during major moments!
I tried to complete a mobile Deposit…
I tried to complete a mobile Deposit into my account by depositing a Check From The Burlington County Superior Court Jury Management Office in the amount of $ 5.00 ( FIVE DOLLARS ) on 5/3/2026. That afternoon I received an email letting me know that the Deposit was not accepted and must call the Bank. I placed a call to the Bank on 5/4/2026 in the early am and spoke to a customer Service Representative to find out what was going on. The representative explained to me that it appeared that the Check was altered and that she would look into it but not able at that time due to they were short handed. So I figured about a couple hours and still no call from anyone. I went on Chat to try to get some help and I was given the CEO’s secretary Name an extension. I then called the # and had to leave a message. I still have not received a call back from anyone about the $ 5.00 Deposit ( Five Dollars ). This is not the kind of service that I would have expected.
Reply from Credit Union of New Jersey2026-06-05
Hi Frederick, thank you for your feedback. We apologize for any frustration you experienced during the mobile deposit process. After reviewing our records, it appears that our team was able to follow up regarding the deposit and that the item was successfully resubmitted and accepted. We understand that waiting for a resolution can be frustrating, and we appreciate your patience while our staff investigated the issue. If you have any remaining questions or if there is anything further we can assist you with, please don't hesitate to contact us. We value your membership and are always happy to help.
the customer service is great
Reply from Credit Union of New Jersey2026-06-03
We are so pleased to hear this. Thank you for your kind words about our customer service.
Good experience overall
Reply from Credit Union of New Jersey2026-06-04
Thank you for taking the time to provide us with feedback on your experience, it is greatly appreciated!
Agent was very informative and…
Agent was very informative and helpful!! Also had a great personality!!
Reply from Credit Union of New Jersey2026-06-04
We're so glad you had a positive experience! We appreciate you taking the time to provide us with feedback.
Nice experience!
Nice experience. Would like to do it again.
Reply from Credit Union of New Jersey2026-06-03
Thank you for taking the time to provide us with feedback, it is sincerely appreciated!
You guys are the best
You guys are the best. I can not trade your institution for any other
Reply from Credit Union of New Jersey2026-06-03
We're so happy to hear that! Thank you for your wonderful feedback and membership!
Professional and efficient
Professional and efficient. Your partner with closer Fed credit union to make our commute shorter. That’s what I called concern for the customers.
Reply from Credit Union of New Jersey2026-06-03
Thank you for taking the time to provide us with feedback, it is sincerely appreciated!
Absolutely pleased with the positive…
Absolutely pleased with the positive results and outcome as a customer. Ms. Narda Herrera, Sr Financial Service Representative ensured my experience was enlightening, informative and pleasurable as well!
Reply from Credit Union of New Jersey2026-06-03
Thank you for taking the time to provide us with feedback, it is sincerely appreciated!
Great customer service by Jimmy Gelin.
Reply from Credit Union of New Jersey2026-06-03
Thank you for taking the time to provide us with feedback, it is sincerely appreciated!
Great Service
Over a period of 30 days I had the pleasure of interacting with two of your outstanding & dedicated employees. Monica and Autumn. I interacted with Monica twice at the Lafayette Office. My wife and I wanted to payoff our auto loan and Monica greatly assisted in getting the payoff amount, preparing the check and got us a tracking number for the title being mailed to us. I had the opportunity to talk with Autumn several times as she assisted me with setting up a new password and activating Zelle. She was exceptionally kind and patient with helping me with a new password as I had let the temporary password expire and had to request an additional one and with dealing with an old and very slow computer. Again my sincere thanks and gratitude for their help.
Reply from Credit Union of New Jersey2026-06-03
We are so pleased to hear about your positive experiences with our team members. It is wonderful to know that our employees provided such excellent assistance with your auto loan payoff and setting up your online services. We sincerely appreciate you taking the time to provide us with feedback!
Doris is very knowledgeable and helpful
Reply from Credit Union of New Jersey2026-06-03
Thank you for taking the time to provide us with feedback, it is sincerely appreciated!
Anthony was very helpful and handled my…
Anthony was very helpful and handled my request over the phone to roll over my CD at the rate I was interested in and followed up with a phone call and receipt.
Reply from Credit Union of New Jersey2026-06-03
Thank you for taking the time to provide us with feedback, it is sincerely appreciated!
Great service and prompt answers
Reply from Credit Union of New Jersey2026-06-03
Thank you for taking the time to provide us with feedback, it is sincerely appreciated!
A great experience
Reply from Credit Union of New Jersey2026-06-03
Thank you for taking the time to provide us with feedback, it is sincerely appreciated!
I love this service
Reply from Credit Union of New Jersey2026-06-03
Thank you for taking the time to provide us with feedback, it is sincerely appreciated!