Dbackdrop (www.dbackdrop.com) has a 3.9 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 69% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 60% of negative reviews; 66 of them were added in the last 12 months. Last updated 2026-08-10.
It did not come in time for us to use it. With expedited shipping it was still late. Never again!
Reply from Dbackdrop2026-05-28
Dear customer,
We’re truly sorry to hear that your order did not arrive in time, especially after you selected expedited shipping. We understand how frustrating and disappointing this must have been, particularly when the backdrop was needed for a specific event or photoshoot.
Please contact our customer service team at [[email protected]] with your order details. Our team will look into the shipping issue carefully and do our best to provide you with a satisfactory solution.
We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
Best regards,
Dbackdrop Customer Service Team
S
SEDC · 1 review · Experienced 2026-04-25 ·
★★★★★
I placed in Rush order and have not…
I placed in Rush order and have not received any response yet. Is this a scam company? Have anyone received their order from this company?
UPDATE!!!!
Yes! This company legit. Order came in. They just have poor communication skills on the front end and tracking that’s all, but you will receive your order.
Reply from Dbackdrop2026-05-02
Hello
Please send us your order number, we'll check details for you, you can also contact us via email [email protected] rest assured that we are a formal and reliable company. You will definitely receive your order.
V
Valeria · 3 reviews · Experienced 2026-04-16 ·
★★★★★
I ordered background curtains on April…
I ordered background curtains on April 16, and got it just yesterday April 30. Webside offered for me to make order more than 200$ for be able to get rush shipping (2-6 days). And I did it. After 10 days I needed to write to them for check tracking number or any details because it’s was quiet, and I got dry answer, “you gonna have in couple days tracking number and then it’s take around week for get it”. Curtains fine, but whole for my metal frame too small, so I will try sent it back.
Reply from Dbackdrop2026-05-28
Dear customer,
Thank you for sharing your feedback. We’re glad to hear that the curtains themselves are fine, but we’re very sorry for the inconvenience caused by the shipping delay, communication experience, and the sizing issue with your metal frame.
We understand how frustrating it can be when rush shipping does not meet your expectations and when the product does not fit as needed. Please contact our customer service team at [[email protected]] with your order details and photos of the frame/curtain issue. Our team will review your case carefully and do our best to provide you with a satisfactory solution.
We apologize again for the inconvenience and appreciate your understanding.
Best regards,
Dbackdrop Customer Service Team
Ordering was easy. Delivery was on time. Quality was good. I wish I could have used it. But, I went with another backdrop because the colors were not as I expected or hoped. I thought the colors would be more vibrant. They were dull, muted. Not as I had expected.
Reply from Dbackdrop2026-05-28
Dear customer,
Thank you for sharing your feedback. We’re glad to hear that ordering was easy, delivery was on time, and the quality met your expectations. However, we’re very sorry that the colors did not look as vibrant as you expected and that you were unable to use the backdrop for your project.
We understand how important accurate colors are for photoshoots and events. Please contact our customer service team at [[email protected]] with your order details and photos of the backdrop. Our team will review the issue carefully and do our best to provide you with a satisfactory solution.
We apologize for the disappointment and truly appreciate your feedback.
Best regards,
Dbackdrop Customer Service Team
We paired it with a ballon arch, and other pretty things for our daughter’s quinceañera Photo Booth. It turned out perfect! 🤩
D
Dawn · 2 reviews · Experienced 2026-04-27 ·
★★★★★
They consistently go above and beyond…
They consistently go above and beyond to ensure fast response time, fast delivery and absolutely amazing backdrops. The quality is superb and all the locals just love our amazing window displays using these backdrops. Lisa and the team are wonderful to work with.
G
Gina Z · 2 reviews · Experienced 2026-04-23 ·
★★★★★
Terrible
Terrible, terrible, terrible customer service. Run from a third world country. You can't get anyone on the phone. I literally waited ALL DAY to get a response today and when they finally responded it was to tell me - TWO DAYS AFTER I ORDERED THE DAMN THING - that I would receive it LATER THAN THE TIMING PROMISED ON THE WEBSITE!!! The worst. BEWARE - SOOO many other companies to choose from, don't waste your time like I did.
Reply from Dbackdrop2026-04-24
Hello, sorry for the unhappy shopping experience, could you send us your order number? Our customer service will reach out to you through email.
K
Kari Linn · 1 review · Experienced 2026-04-22 ·
★★★★★
They are my go to for backdrops
They are my go to for backdrops. I purchase a backdrop for birthday parties and events. I love their attention to detail and the material they use. It's soft material and won't crack as it ages. They're fast with their response time. These are the reasons I keep ordering.
P
Paula Threlkeld · 1 review · Experienced 2026-04-23 ·
★★★★★
The backdrop is beautiful!
The backdrop is beautiful. I can't wait to receive the other 3 that I purchased to go with this one!!
Thank you
With my experience with Dbackdrop there website had the wrong delivery company for tracking the package I actually talked to them and I got the right company from them to track down my package. Before I talked to Dbackdrop there was a list of delivery companies that the package might be delivered by after the order was already placed that was on the website and mine was FedEx that had the tracking number tied to FedEx when the tracking number was for SpeedX to track the package on there. I paid an extra $30 for the rush delivery that was suppose to show up in a week that ended up showing up in two weeks, but I did get my money back for the rush delivery.
The backdrop I ordered is great quality. My husband, who does photography, is very pleased with how it looks in a photograph.
I started out ordering one backdrop and then decided I did not like the print on it. I had some challenges with understanding the return policy. But when I reached out to the company, they were able to resolve my issues. So all in all, good customer service as well as good quality product.
Reply from Dbackdrop2026-04-07
Hello, we have contacted you via email , please check , we very much hope to settle this matter amicably with you.
The image I received was not the image I ordered. It was a terrible AI representation of a kind-of-similar image. The grommets were also in the wrong place. Super disappointed. I will not order from them again. They would not accept a return without me paying for shipping.
After ordering and paying for "rush delivery", 2-6 business days, on March 12, it arrived on March 27. I notified them and was told the $30 rush delivery charge would be reimbursed to me. I'm still waiting.
Reply from Dbackdrop2026-04-03
Hello, we have refunded you the shipping fee, please check your account
C
Christopher Lee · 2 reviews · Verified · Experienced 2026-03-18 ·
★★★★★
The back drops were awesome
The back drops were awesome, very well made and shipping was super fast.
