Backdrop turned out great
Backdrop turned out great, shipping was on time, and customer service was great.
About Dbackdrop
Data updated- Website
- www.dbackdrop.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 60% (9/15)
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Is Dbackdrop legit?
Dbackdrop (www.dbackdrop.com) has a 3.9 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 69% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 60% of negative reviews; 66 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
My backdrop arrived with the hanging…
My backdrop arrived with the hanging loop on the side rather than the top. The company offered to pay for a tailor to resew the loop to the top. I got a bid and then they went back to the manufacturer and got them to replace the backdrop with another one. Great support on their side. This is my third time I have used them and will continue to do so. Well Done
While the customer service was…
While the customer service was responsive, a piece arrived broken and the solution was to pay for a new frame through another vendor and then be reimbursed for the purchase.
QOOD QUALITY FOR THE PRICE
QOOD QUALITY FOR THE PRICE. AS ADVERTISED
I've asked for a refund and shipping…
I've asked for a refund and shipping address and have not heard back.
Reply from Dbackdrop2026-03-09
Hello, we have already contacted you by email. Please check your mailbox.Please don't worry, we'll try our best to help you to solve this issue
So my first time ever making a black…
So my first time ever making a black drop or doing a backdrop I have to say the customer service is outstanding. I made a mistake on the sizing and the person resized it for me automatically and did email me as well so 100% five stars for customer service where I feel they’re lacking is in the quality of the print itself The ink absorbed into the material and is a lot lighter in color than I would’ve expected. I would almost wish that they offer a vinyl backdrop verse a material like cotton backdrop. Other than that, I would definitely recommend them. Maybe I did something wrong, but I’m just a little disappointed in the overall print itself.
Looks Are Deceiving
The backdrop I received was not nearly as beautiful as they make it look on line, The colors on the website were brilliant, and the one they sent is mostly brown. I’ve emailed them several times and never got a response. Really disappointing. Would NOT recommend!!!
Good quality. Discount coupons are available online.
The backdrop is very nice and will serve my organization's needs well. I could not make my promised 15% code work when I went to order, so I went online and found a 30% discount that DID work, so I'm happy.
Wow!
Great quality and fast shipping
Absolutely Fantastic service from start…
Absolutely Fantastic service from start to finish Highly recommended 5 🌟 🌟🌟🌟🌟
Customer service is awful I have been…
Customer service is awful I have been trying to return an item for 3 weeks now. I barely get a response and not helpful at all
Fast delivery
Bought 3 "Wizard of Oz" Backdrops for a…
Bought 3 "Wizard of Oz" Backdrops for a Middle School Production of Wizard of Oz,they worked great and filled the space we needed!
Definitely worth it. The only backdrop company you’ll ever need!
As a professional photographer I can stress enough how amazing these backdrops are. I bought one of their designs last year. A 10x20. The biggest size possible. It was great. I had AI make me a custom backdrop which I ran through another program to upscale the quality. Then the sent it to Dbackdrop for my second order. Another 10x20 print. I just got it today and I am blown away by the quality. Also their customer service is quick and helpful. This is an A+ company all around. We need more businesses at this scale of good customer service, good prices, and great products.
Excellent service
Great communication with what I wanted. Good value and fast delivery. Excellent backdrop. Will certainly use them again.
The product ended up being really good…
The product ended up being really good and arrived in a decent amount of time with the expedited shipping, but I didn't get a proof and I wasn't able to communicate with the company.
Support is awesome!
What I like about this company is that the backgrounds are beautiful and they come in a timely manner. Support will reach out to you if they see an issue or have a question, even on a weekend. Thanks Lisa!!
Timely Delivery and Quality
I ordered this for our organization ..
I ordered this for our organization ... they're happy with what they received and are anxious for our next event.
Material and photo are extremely poor…
Material and photo are extremely poor quality and look nothing like the online picture. It is fraudulent advertising of the merchandise and they make it impossible to return. DO NOT PURCHASE FROM THIS WEBSITE!!!