DeepDiscount.com (www.deepdiscount.com) has a 1.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 11 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Basil Maher · 3 reviews ·
★★★★★
Hypocritical Approach in Dealing with Customers
This company cancelled my order against my wishes even though they said the item was in-stock when I made the purchase. I went to place another order for the same item at a slightly higher price and they actually fulfilled it even though I wound up buying that same item from another vendor. I asked to cancel the second order, but was told I cannot cancel an in-stock item. Their attitude is "do as I say and not as I do" because they cancelled an in-stock item on me, but I was not allowed to do the same.
I then requested a refund for the difference between the first and second order since DeepDiscount.com was the one who cancelled the original order which I asked them to keep on backorder in the event that it could be fulfilled. Customer Service Department said they asked management for a refund for the price difference due to the circumstances which was subject to management's approval. Never saw a credit on my card, so I followed back up with the Customer Service Department to be told we informed you that it was subject to management approval. Obviously, management did not want to part with $6.07 despite their cancelling an in-stock order on me. They should have just said right from the start that we do not give out refunds even if the error is on our part because we do not care about our customers, even if you have been a loyal one for over five years, and goodwill is an abstract construct that we do not comprehend.
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Lionel E. · 3 reviews ·
★★★★★
Order still yet to arrive after 3week
Order still yet to arrive after 3week, Average service but can do better in terms of customer service response & deliveries.
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Karen Walker · 2 reviews ·
★★★★★
Marilyn Monroe collection
MM 10 disc collection of some of her best movies. I bought this for $21.00 on this site. Best purchase ever. Made in Korea. The sleeves the disc's are in are amazing. Heavy paper with plastic intertwined. Just perfect
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Mark Compton · 1 review ·
★★★★★
Blood from a turnip…
I pre-ordered the NECA Warduke figure in January, my order confirmation said it would ship April 27th.
April 27th comes and goes, and there is no movement on my order. I reached out via FB on the 28th and after 24 hours got the vague reply of "The item has not come in yet. Once it does, we will get it out to you and send you tracking info via email."
I asked if they had an ETA and was told they would reach out to the vendor and get back to me.
Nine days pass with no contact. I reach out again asking if there is an update. The reply this time "Yes, they are expecting to ship this item to us at the end of the month (May). You can expect to receive this in early June. Once it ships, we will send you tracking info."
I reach out again on June 10, asking for an update and am finally told that it was never released, as soon as it does they will let me know.
Today I receive an email stating my order has been canceled (with ZERO explanation), and that a refund has been processed.
The fact that my refund has already hit my card is why this is not a one star review.
This is not a proper way to do any kind of business. If there is an issue with an item that a customer has ordered you should be in constant contact with that customer to keep them updated. They should not have to reach out to you months at a time to get an update on something they spent money at your company for.
I will be more than happy to come to your company and train your people and how to conduct proper customer service and how to keep tabs on things such as this so that you can keep in contact and better inform your customers of their orders or your lack of ability to fulfill their orders.
Oh and now it appears They have blocked me on facebook.
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Bowie Neerbos, van · 28 reviews ·
★★★★★
Haven't bought a halo megabloks set for…
Haven't bought a halo megabloks set for a decade, as they don't sell them in my country anymore. But deepdiscount made it possible to get my hands on a set i was looking forward to for retail price, that includes shipping! Other websites would be asking 45$ shipping, but deepdiscount offered a very good price. Very happy about this company!
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D. B. · 4 reviews ·
★★★★★
Amazing no complaints
Wow! Always confused as I hear so many awful reviews from other customers but Deepdiscount.com has never let me down. I am not getting paid to write this review at all! I've ordered many Funko Pops! of all sorts and styles. I have been truly satisfied with every purchase with this company. They are worth all my money. They are always kind and supported to me they always refund if and when needed. Once my items say it ships it comes to my house at a decent time frame. I love their deals, fair prices and shipping. I always buy way more than I originally intended to buy. They carry so many items. Definitely a Deepdiscount.com fan and buyer. The easiest site to buy and get good quality merch. Thanks Deepdiscount.com please keep up the great work. I would definitely recommend this company.
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McGiggy · 9 reviews ·
★★★★★
Absolute dogwater. They would probably try to sell you dogwater, before refunding it.
I ordered several Halo Megaconstrux sets, all of these orders sat there for months while being delayed multiple times before deepdiscount just canceled it without any reason or explanation, all I got was a "sorry we couldnt do it". Atleast I got my money back but I'm getting serious money laundering vibes from this company.
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Andrew Avery · 5 reviews ·
★★★★★
They are fine if things go smoothly. But good luck to you if you need customer support!
They are fine if things go smoothly, but customer service is horrific. I had used them for many years and never returned a thing. Even when slightly damaged. I had spent thousands of dollars. But then I needed customer service and things went terribly. First, I returned a movie (accidental order) using a prepaid return label they provided. I waited five weeks for a refund and then contacted them. They said I never returned and refused to refund or let me speak with a manager. That was the end of it. Second, I received a box containing three movies that had been obliterated. Literally it appeared to have been run over. The box was taped to hold together. Inside were three completely smushed dvd collections. I called to return. They sent me a return label and then promptly blocked my number. They actually blocked my number! Snd so I am no longer able to receive any customer support! I am sure of this bc I can get through using my wife's phone, but cannot when I try to dial. It says "unable to connect your call." Absolutely unbelievable! After years of loyal shopping. This was the first time this had happened, so I was absolutely stunned. Obviously I will not be shopping with them again. But this is just stunningly poor customer support. Do yourself a favor, avoid like the plague (or covid)!
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Nero Nore · 1 review ·
★★★★★
You get a product but no support.
U get the product, but thats really it. I'm from europe and ordered a blu ray with an O-Card Packaging, howerver the blu ray arrived but without the O-Card Packaging. I wrote the support but it's been 2 weeks and I didn't get an answer.
So yeah, there is no support at least for european customers.
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Ryan S · 22 reviews ·
★★★★★
Awful company!
As a UK resident, I made a purchase from DeepDiscount on their ebay store for an item that was listed as 10 available. I was the first to order, but a few days later got a message saying they had 'received more orders than we have product for and have cancelled your order', which would indicate they never at any point even had 1 in stock to begin with. What kind of shoddy practice is that? You DO NOT list on ebay unless you actually have the items in hand, that is absolutely basic stuff.
Furthermore, they actually hadn't cancelled the order. So, what? Are they hoping you assume it has been cancelled, forget about it and never check, and they get to just keep your money? Saying they have cancelled the order is essentially an outright lie.
I went straight to ebay Live Chat and spoke to an agent who agreed this was terrible practice, and marked the order as item not received with a 3 day countdown for the seller to refund, which they did, but I can't help but feel a refund would not have been forthcoming had I not got ebay to intervene.
Looking at ebay feedback, and other reviews here, this is clearly something they do all the time which is really dodgy. Why constantly list stuff you have no intention of honouring? The only reason is to try and defraud customers.
AWFUL COMPANY.
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Steve Drier · 2 reviews ·
★★★★★
50/50 you get your product.
I have bought from DD and didn't have a problem. I just ordered 2 Stevie Ray Vaughn SACD's. Ordered them on 11/25/21, it's 12/7/21 and no communication about my order. I send email asking when my order is being shipped.......response, we unfortunately have no shipping date on these items. When i placed the order they were supposedly in stock. I got confirmation from PP of the refund.
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Martin · 3 reviews ·
★★★★★
Don't honour orders, poor customer service
Pre-orders placed for multiple vinyl with this store. Had to chase up their release dates, in which two were cancelled. Asked for a refund in which they refunded all 3 items instead of the 2 I asked for. My impression, sloppy customer service with poor communication and inability to solve basic problems. They do not honour their orders and I suggest if you're a vinyl collector, you pick a more reliable retailer.
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Terry Madonia · 3 reviews ·
★★★★★
Refund "Error" Excuse.....
I have been ordering from Deep Discount and their other company, Movies Unlimited.com for a very long time. (actually back to the VHS days with Movies Unlimited)
I placed an order for several DVDs, and one of the movies was a Region 4, unplayable in the U.S.
The item description does not indicate it is a Region 4 either which is not right of them to do. You should disclose if it is not a region code that can play on a DVD player in the U.S.- I called customer service and stated that I had not opened the DVD as I noticed on the cover insert it stated Region 4, so I therefore needed to return the item for a refund. The customer service rep emailed me a label, and I promptly mailed back the DVD.
The package had tracking and showed it was rec'd by Deep Discount on 11/5/21. I waited until 11/10/21 and still no refund to my credit card yet I had an email stating my credit was issued on 11/08/21, so I called customer service who informed me there was some sort of error in processing my refund and would look into it. I asked what type of error and couldn't get a straight answer. I called again a few days later and was told they would look into it...again....and I then realized that I should check reviews online. Well, what do you think I found??? Several people who were getting the same 'error' story as me. So I immediately contacted customer service and informed them it looks like a 'scam' with this refund error nonsense and that there are reviews all over the internet with people complaining about the exact same thing. I find it funny that the next day they issued the refund to my credit card...do you think they realized customers were catching on to their lies????
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RobertH · 1 review ·
★★★★★
Awful Company, Very Shady
I was going to tell a whole saga, but seeing the other reviews, it would just be piling on. I wish I had known before ordering from them. They messed up my preorder, and when I entreated them to get the order reinstated, they did not care, just fed my the same regurgitated lines, talking in circles. No empathy or ownership on their part. When I asked to escalate my case, they just said "all requests are subject to approval", AKA "get lost". Now the preorders are all sold out, so I guess I am out of pocket for dealing with these snakes. I spoke to the manufacturer of the item and they said they do not even distribute to them, so it seems the listing was fake to begin with, which seems to be a common theme in their reviews. Avoid them at all costs.
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Johanna Draper Carlson · 1 review ·
★★★★★
Refused Refund
Have many years of good orders with the company, but the first time I have needed to get a refund, they refuse to give me my money back. Order placed 9/21 for 3 items, 1 item shipped back 10/2, confirmed received, but every time I call (latest 10/18, half-hour hold time), they tell me there was a problem with the refund and to keep waiting. So hope you don't ever need to have a problem corrected.
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Travis R · 2 reviews ·
★★★★★
Dreadful experience
Dreadful experience, completely useless customer service. I placed an order for over $150 and paid immediately via PayPal. There was a single digit which needed to be changed in my address. They cancelled the order and refunded me because the single digit couldn't be changed. Unfortunately due to currency exchange rates I received $10 less than I paid. Customer service couldn't be less interested. In fact I'd have to say that customer service is possibly the worst I've ever experienced in more than 20 years of shopping online. I can see why this company has such appalling reviews online (here at trustpilot, sitejabber, Google, etc). I will not be using them again. Avoid at all costs.
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Cirquish Chen · 1 review ·
★★★★★
AVOID!!!
Made 2 orders with them, both orders came damaged and missing slipcases, was stupid enough to make the 2nd order. only 2 options were given, 10% refund, or send back, and they insist on you using the cheapest option, and these doesn't come with tracking, so you spend the month waiting if its there yet. once you send it, they reply once when they felt like it, making you anxious. so, never never order from them.
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Free Bearer · 2 reviews ·
★★★★★
Constantly cancel orders and getting…
Constantly cancel orders and getting your money back with these clowns may be hit or miss without your perseverance..definitely you must follow up and NOT trust them all.
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Ryan Young · 2 reviews ·
★★★★★
TOTAL WASTE OF TIME
TOTAL WASTE OF TIME! Kept me waiting over 2 months for an item I ordered. Every time I'd ask they'd tell me it's on it's way. Then they just cancelled my order with no notification at all. I found out through the method I used to pay them. Do not give these guys your business!
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Concierge Nursing · 1 review ·
★★★★★
Placed a preorder
Placed a preorder, item came out waited weeks, called notified that there were over 4900 back orders. My son had been waiting on this, I got on game stop and placed the order right away no back order. Waiting for confirmation email about cancellation not confident I will receive one. Go to a well known company the small amount of money you may save does not fix the disappoint if you dont receive your order.
