Overall been very happy with my…
Overall been very happy with my dealings with deepdiscount. Great prices and quick shipping.
About DeepDiscount.com
Data updated- Website
- www.deepdiscount.com
- Category
- Hobbies & Crafts
- Location
- United States · Itasca
- Status
- Unclaimed
- Last 12 months
- 11 reviews
- Replies to negative
- 0% (0/81)
Do you own DeepDiscount.com? Claim this profile for free and start replying to reviews.
Is DeepDiscount.com legit?
DeepDiscount.com (www.deepdiscount.com) has a 1.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 11 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Bought 1 item on sale and a few normal…
Bought 1 item on sale and a few normal priced items... they sent the normal priced items and ignored the sale item for weeks until I contacted them, at which point they provided a refund on the sale item and ignored my concerns. Total bait and switch, don't trust them to successfully fulfill orders or take responsibility for their mistakes.
Got communication and refund only after I emailed
I ordered (and paid for) a disc in mid-July, received a confirmation, then nothing for a month. It was only after I emailed that they told me it was out of stock, and that the money would be refunded if they couldn't get it back in. A few days later, I received a refund, which leaves me wondering if I'd have gotten anything without my query.
This company, is why we need to have NEGATIVE stars as an option.
So I pre-ordered a copy of Django 4K Limited addition from Arrow video. As a fan of the film, I was quite excited to receive my copy upon its release. So in between the time I pre-ordered the movie and the release date, I lost the credit card that I had on file with DeepDiscount. Despite my best effort, I attempted to update all of the orders that I had pre-ordered using that credit card number. Unfortunately the Django desk is one that I had forgotten, As I believed I had used a different card in the first place. So, imagine my surprise when I get an email telling me that my order has been canceled. I couldn’t imagine why and I opened the email. Well, lo and behold, it was canceled because they were unable to process payment. Now keep in mind, at any point in the past than I experienced anything like that I was given an opportunity to correct the situation and proceed with my order. This was definitely not the case with this company. There was no understanding no double check your number or anything of the sort.I have never had an incident where they flat out cancel your order with no option to re-order or at the very least honor the initial pre-order price, as they have to release the price had increased. That was the first incident.The second incident, Happened when they had a sale of sorts on the side with some really, really amazing prices on a few discs. I placed my order and waited….and waited, and WAITED. There was no update on my order nothing to indicate that I have been shipped canceled for who knows what else I thought maybe they were back ordered because they must’ve been flooded with orders at those prices. Finally, I decided to send customer service an email. They told me that the prices on the site were listed incorrectly and the order had been canceled. Now this is been about five weeks since I placed the order. I did not receive an email telling me that the order was canceled it did not indicate on my account that the order had been canceled with simply said processing or something of the sort, but nothing about the order being canceled. Now I sat feeling like an idiot because I’ve been waiting over a month pretty excited to be honest you must know the feeling you buy certain things you can’t wait for them to come, it’s a feeling that all collectors and experienced or will experience at some point in their lives. I wrote back to customer service expressing my extreme dissatisfaction without the entire thing was handled, and the response I received was rather short, if not a bit rude. This is something that I have experienced in the past several times actually, and the outcome was always the same the company MADE THE MISTAKE. I did not make the mistake. And the price that had been incorrectly listed was honored without me having to say a single solitary word. Apparently, DeepDiscount. Would have been put in a terrible financial situation and they simply honored the price. That’s certainly the way they made it seem. Now, there was a third situation with this company. As you can see, I have been rather patient and I had given them continued business even though I was extremely disappointing.I won’t get into the third situation because it would require me to write the equivalent of a book. To sum it up, Deep?Discount Does in no way, value its customers. Of course you are entitled to shop where you feel you find the best prices, but to me, I like to feel as though they value my business even if it’s just a little bit. Do me a favor, and other businesses A big favor, and shop someplace else. And, if you were still here, I thank you from the bottom of my heart for taking an interest in my review and, I hope it contributes to you making an informed decision about where to spend your money. THANK YOU SO, SO MUCH!!! BobFulci
they do not deliver pre order
I placed an order since May to ensure the pre-order. the vinyl came out on July 27 and was never shipped. call to ask they told me that it still did not arrive. and in an email they tell me that they are finished. they are not a serious store. they only deliver their pre-orders to those they want. do not trust this store. the vinyl before the release was already out of stock. with more reason they did not send.
Received order in 4 days
Ordered She Devil and Mr. Lucky on July 15 and received both on July 19. Much better experience than with Walmart and FedEx.
Terrible customer service
Terrible customer service. Buy your stuff on Amazon--much more reliable. They charged me shipping when it was supposed to be included, and would not refund.
ILLEGALLY USED MY ACCOUNT
One week after I cancelled an order because Deep Discounts failed to live up to their policy of NOT charging your card for items that are pre-ordered (they deceitfully debited my account for an item that won't be available until August 6) and further their rep insulted and verbally abused me when I told her that my account had been charged and she called me AND my banker who was on the line with me liars before hanging up on us. ONE WEEK LATER EVEN AFTER THE ORDER WAS CANCELLED THE ILLEGALLY WITHOUT AUTHORIZATION CHARGED MY CARD AGAIN AND A REP TOLD ME THAT THEY HADN'T DONE SO EVEN WITH MY BANKER ON THE PHINE TELLING HIM OTHERWISE!!! I had to cancel my card and obtain another one to keep these crooks from doing it again!!! BEWARE!!! ONCE THEY HAVE YOU ACCOUNT INFORMATION THEY WILL USE IT TO THEIR ADVANTAGE AGAIN SND AGAIN! DON'T TRUST THESE THIEVES!!! The rep told me they don't keep account information but couldn't answer why my card was charged again for an order already cancelled! He said, and this is a direct quote, ""I don't know what they do in the accounting department". When I asked him if that be the case how could he say they didn't keep account information on file and he said "I don't know.". Right! Ordering on line from them is a risk youshouldn't take. They've already illegally and against their own policy charged my account TWICE and lied to me saying the item they were charging me for was "being prepared for shipment" when it wouldn't be available for over 6 weeks! Don't allow Deep Discounts to to have your credit or debit card information unless you are ready to be ripped off and lied to about it and having their "customer service reps" shout at you and call you a liar. THEY CAN'T BE TRUSTED!!! I HAVE TWO EXPERIENCES CONFIRMING THIS!
Dreadful experience
Ordered a Blu-ray from them which I never received. Requested a refund from them & never received it until I escalated it with PayPal. Then which I believe was out of spite was told that a preordered item was out of stock, even though I had preordered it two months before release. Do yourself a favour & shop elsewhere.
Great For In-Stock, Horrendous For Pre-Order
Deep Discount offers fantastic prices in exchange for very unreliable service for when the product isn't directly in their warehouse. Buying in-stock merchandise from them is 100% fine. Competitive pricing with a small free shipping quota and frequent discounts makes a strong package. Pre-orders, on the other hand, are such a flop that it drags down the entire storefront. Deep Discount receives stock later than most retailers, which is understandable. What isn't is when those other retailers receive their stock while DD continually pushes their date of arrival for items back week after week, month after month, until eventually just inexplicably cancelling the order outright and removing the item from their storefront. I had preordered an item in November of last year. Most retailers had already received the item in August, but the pricing here was too irresistible. At the time, the due date for the item was mid-December. The time came and the due date was shuffled to the end of the month, then to January, mid-January, and so on, until nearly the end of March. Then, without warning, the item disappeared from the storefront entirely and my order was unceremoniously cancelled. Even special orders aren't safe from this fiasco, as an item I had ordered that was due to ship just a few days ago has disappeared from the storefront as well, and I was told to wait for the 45-day grace period on them attempting to backorder more stock. I must assume that "special order" doesn't mean much more than a standard order. While the ability to contact customer service so frequently is very nice, the inability to guarantee preorders whatsoever and the PayPal policy of holding onto the customer's money from the moment they pre-order until the customer either runs out of patience or DD themselves cancel the order is entirely unacceptable in terms of practices. Hence, I believe the singular star to be justified. In short, buy if they have it, but take care to preorder elsewhere, or to simply pray for your luck to hold.
Terrible terrible terrible
Pre-ordered a limited item months in advance as they had the best price. They cancelled the order the day before release. At that point the item was sold out of everywhere. Emailed to complain and their response was “thanks for the feedback” Terrible experience.
Please avoid at all costs.
Bought an expensive set of 18 vinyl that came in 2 boxes. When I got it there was only one of the two boxes after contacting them and them refusing to help they I had to contact paypal and then upon further inspection noticed box 1 had no vinyl. Definitely a scam.
Delivery Experience
If you’re ordering something they have in stock, you’ll get it in about a week. But if you’re pre-ordering, you’ll get it anywhere from a few weeks to a couple of months after the release date.
Scam
Scam. Sent a fake tracking code. The link went to a google search page. Then they cancelled the order and refunded the price of the product, but they kept the shipping charge. The code was fake, they never shipped anything.
I tried to cancel order only 30 minutes…
I tried to cancel order only 30 minutes after ordering. I was charged $39.20. I founded the same item on Target for $17.29 + free shipping. I requested cancelation or honoring to match the price. I got nothing. From now when I see company name Deep Discount Entertainment I will avoid any purchase. They charged me almost double.
Cancellations
Pre-ordered an item months ago. Just got a cancellation notice. I'm never gonna find the item for retail price. Huge letdown and inconvenience. Don't sell what you're not gonna have, DeepDiscount.
Terrible experience
Pre-ordered some items, waited months and months and they didn't even shipped, just cancelled the orders.
Purchased CDs two times
Purchased CDs two times, everything went well, no issues.
TERRIBLE EXPERIENCE
No refound even if they took my money for a product they never shipped to me.
Scamer....
I didn't receive my order in full and don't want refund me 🙄👎👎👎👎👎👎