Dermstore (www.dermstore.com) has a 4.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 76% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
Website is easy to access/navigate. Love free 2-day shipping. Has all my favorite brands.
Reply from Dermstore2026-07-23
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
After my experience with Digital Software Labs, I feel compelled to warn others.
I hired the company to rebuild my website and was given numerous promises by the individual managing my account. Based on those promises, I paid an additional $500 for services that were never delivered. After taking my payment, my calls and emails went unanswered for an extended period.
When I finally reached someone at the company, I was told that the two employees who had handled my account had caused problems and were no longer with the company. However, despite acknowledging those employees were gone, Digital Software Labs refused to refund the $500 I had paid. I was simply told that what happened was "in the past" and they would not reimburse me.
The most devastating part of this experience was the loss of years of work during the rebuilding of my website. Hundreds of pages of original content, including articles, videos, interviews, and book-related material that had taken years to create, disappeared. I was ultimately told that the content could not be recovered.
To make matters worse, I still do not have control of my own website. I cannot make changes or updates because I do not have administrative access. When I contacted the hosting company for assistance, I was told they could not grant me access because Digital Software Labs controls the hosting account. Despite repeated requests for ownership or administrative access so I could manage my own website, my requests have largely been ignored.
The end result is that I paid for services that were never completed, lost years of valuable website content, and still cannot fully manage or update my own website.
While a few employees I eventually spoke with were courteous, the company never accepted responsibility for resolving these issues or making things right.
My advice to anyone considering Digital Software Labs is this: make sure you own your hosting account, have full administrative access to your website, and maintain independent backups of all your content before allowing anyone to rebuild or migrate your site. I wish someone had given me that advice before I entrusted them with mine.
Reply from Dermstore2026-07-22
Hi Radhia,
We're sorry to hear that you've had an unpleasant online experience.
Unfortunately it appears that you have left your review for the wrong website. Your review is currently left for Dermstore, and I can confirm that we don't have any involvement with Digital Software Labs. We are an online retailer that offers luxury and dermatologist approved beauty products.
We would truly appreciate if you could have your review moved to the correct site.
If you have any questions or queries about Dermstore, then please don't hesitate to get in touch with our Customer Service Team.
Kind Regards,
Stephen
I knew what I wanted (EltaMD SPF) and found it easily.I was able to see size options and make my purchase easily. I use a lot of sunscreen all year and was happy to find in on sale
Reply from Dermstore2026-07-23
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
I missed items and they taking forever to do investigation, it’s so hard to get in touch with their customer support. When I first called them, 1st agent was not helpful and “ok, go place another new order.” Then hang up on me. I called back, 2nd agent was more helpful and understanding but he can’t do much but send over to investigate team. It’s been over 2 weeks and I am still waiting?? Never again recommending this online store. Bad customer experience. Buy at your risk.
Reply from Dermstore2026-07-22
Hi Kelly,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
I really like the sales and free shipping. So many good brands to choose.
Reply from Dermstore2026-07-21
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Ease of ordering. Various promotions from time to time. Ability to create a list of Favorites. If you create your member info, you accrue points based on order volume, to equate to $ for application to future orders. Extensive product line. (And no overwhelming marketing emails.)
Reply from Dermstore2026-07-21
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
C
Carol · 4 reviews · Verified · Experienced 2026-07-18 ·
★★★★★
Easy to actually buy what I wanted
Reply from Dermstore2026-07-21
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Website and ordering is easy and understandable. I have made several safe purchases with Dermaflash.
Reply from Dermstore2026-07-21
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
User friendly website.
discount codes readily available
Reply from Dermstore2026-07-21
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
I wouldn’t hesitate to purchase from Dermstore again. It was a seamless process and I love the Oribe hair products I purchased. Thank you, Dermstore!
Reply from Dermstore2026-07-21
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
It was really difficult to check out - I almost gave up.
Reply from Dermstore2026-07-21
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
I was sent to a third party site to use my wellness fsa card. The site charged me a $12 “consultation fee” without ever disclosing the fee before or after. Very dishonest.
Reply from Dermstore2026-07-19
Hello,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
I ordered 1 item, however; when I checked my cart, it said 2 items with no information about what the 2nd item was. That resulted in me not being able to place the order without an extra step of having to:
1. Figure out a phone number for customer service because no number is listed on your site
2. Take the time to call the number and ask why it said 2 items (which is not divulged on your site).
Reply from Dermstore2026-07-20
Hello,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
15% off first purchase promo is hard to apply on site. No easy way to copy/paste it from the email on your phone. Then it wasn’t even applicable to the product I wanted to purchase! If they didn’t give free shipping I would have bought directly from the brands site.
Reply from Dermstore2026-07-21
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
L
Linda · 6 reviews · Verified · Experienced 2026-07-17 ·
★★★★★
Love Derm Store!
An easy site to navigate….Love getting 6% back on Rakuten!
Reply from Dermstore2026-07-21
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Dermstore is the absolute worst app I’ve used. I dread having to refill the product that I can only purchase through Dermstore. It’s bulky, unattractive, and super annoying that the option to use rewards isn’t just asked as a matter of course at checkout.
Reply from Dermstore2026-07-18
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I knew exactly what I wanted, just wanted to place my order. I was in a hurry, and didn't want to look at anything elst. Filled out everything, great I got my order in. I love this stuff, can't wait till I get my order. I also need the Furterer professional taming cream, but you guys don't carry it?
Reply from Dermstore2026-07-21
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
