Dermstore (www.dermstore.com) has a 4.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 76% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
Order cancelled and account disappeared with no explanation?
I received a notice that my order had been cancelled with no explanation. When I tried to log in to investigate, I was told there was no account with that email, even though I had logged into my account to make the order (I took a look at past purchases before checking out) and had received both the confirmation and the cancellation notifications at that email address, so I know I have an account under that email. To be honest, I have no idea what is going on at the point. It should not be this hard to buy something.
Reply from Dermstore2026-07-27
Hello,
We sincerely apologize for the frustrating experience you've had with your recent order and account access. It's certainly concerning to hear about the cancellation without explanation and the difficulty logging in, especially after receiving notifications. We understand how confusing and inconvenient this must be, and we regret that buying something from us has been so challenging. We are looking into this issue to understand what went wrong.
A message has been sent to you.
Kind regards,
Liam
I ordered a combo pack of Skinceuticals and instead of getting the combo pack they sent me two of the Vitamin C
Reply from Dermstore2026-07-27
Hello,
We appreciate you bringing this to our attention. We are very sorry that you received the incorrect items and will ensure this is resolved.
A message has been sent to your account.
Kind regards,
Liam
I have no problem getting the product that I needed, always available
Reply from Dermstore2026-07-29
Hello,
Thank you for leaving your review!
It's always a pleasure to receive feedback like this from our loyal customers.
Your feedback helps us maintain and improve our services, and our team is thrilled to hear your kind comments.
If you have any questions or need assistance, please don't hesitate to contact us. We'll be happy to help.
Take care, and have a wonderful day!
Best regards,
Natalia
It was quick and easy when I contacted the customer service by calling Dermstore. The representatives were pleasant and helpful. Thank you.
Reply from Dermstore2026-07-29
Hello,
Thank you for leaving your review!
It's always a pleasure to receive feedback like this from our customers.
Your feedback helps us maintain and improve our services, and our team is always happy to hear your kind comments.
If you have any questions or need assistance, please don't hesitate to contact us through your account. We'll be happy to help.
Take care, and have a wonderful day!
Best regards,
Natalia
B
Best Day Ever Austin, Loyce Dettman · 6 reviews · Verified · Experienced 2026-07-25 ·
★★★★★
Great products
Great products that truly meet my needs. Online ordering is easy and I love the reward points!
Reply from Dermstore2026-07-29
Hello,
Thank you for leaving your review!
It's always a pleasure to receive feedback like this from our loyal customers.
Your feedback helps us maintain and improve our services, and our team is thrilled to hear your kind comments.
If you have any questions or need assistance, please don't hesitate to contact us. We'll be happy to help.
Take care, and have a wonderful day!
Best regards,
Natalia
Hello,
Thank you for leaving your review!
It's always a pleasure to receive feedback like this from our loyal customers.
Your feedback helps us maintain and improve our services, and our team is thrilled to hear your kind comments.
If you have any questions or need assistance, please don't hesitate to contact us. We'll be happy to help.
Take care, and have a wonderful day!
Best regards,
Natalia
Online shopping at an authorized Skinceuticals dealer is comforting. Having a discount was a great bonus. The site is very user friendly.
Reply from Dermstore2026-07-29
Hello,
Thank you for leaving your review!
It's always a pleasure to receive feedback like this from our loyal customers.
Your feedback helps us maintain and improve our services, and our team is thrilled to hear your kind comments.
If you have any questions or need assistance, please don't hesitate to contact us. We'll be happy to help.
Take care, and have a wonderful day!
Best regards,
Natalia
Easy online ordering and great customer recognition program
Reply from Dermstore2026-07-29
Hello,
Thank you for leaving your review!
It's always a pleasure to receive feedback like this from our loyal customers.
Your feedback helps us maintain and improve our services, and our team is thrilled to hear your kind comments.
If you have any questions or need assistance, please don't hesitate to contact us. We'll be happy to help.
Take care, and have a wonderful day!
Best regards,
Natalia
The web site was easy to navigate and my products arrived really quickly. Love it.
Reply from Dermstore2026-07-29
Hello,
Thank you for leaving your review!
It's always a pleasure to receive feedback like this from our loyal customers.
Your feedback helps us maintain and improve our services, and our team is thrilled to hear your kind comments.
If you have any questions or need assistance, please don't hesitate to contact us. We'll be happy to help.
Take care, and have a wonderful day!
Best regards,
Natalia
All of my products were available and reasonably priced.
Reply from Dermstore2026-07-29
Hello,
Thank you for leaving your review!
It's always a pleasure to receive feedback like this from our loyal customers.
Your feedback helps us maintain and improve our services, and our team is thrilled to hear your kind comments.
If you have any questions or need assistance, please don't hesitate to contact us. We'll be happy to help.
Take care, and have a wonderful day!
Best regards,
Natalia
K
Kevin Clark · 2 reviews · Verified · Experienced 2026-07-22 ·
★★★★★
Carrying top products
Carrying top products! Offering discounts, free shipping.
Reply from Dermstore2026-07-23
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Easy and hopefully fast shipping. Great line of products available. Please fast shipping
Reply from Dermstore2026-07-23
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Fast shipping. Best quality of brands! Been shopping with Dermstore for years!
Reply from Dermstore2026-07-29
Hello,
Thank you for leaving your review!
It's always a pleasure to receive feedback like this from our loyal customers.
Your feedback helps us maintain and improve our services, and our team is thrilled to hear your kind comments.
If you have any questions or need assistance, please don't hesitate to contact us. We'll be happy to help.
Take care, and have a wonderful day!
Best regards,
Natalia
It was really easy to order my product and I look forward to receiving it on time and in good condition! Can't wait to try it.
Reply from Dermstore2026-07-23
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
NEVER use this site for any purchase!!!! The customer service is rude and not helpful, told me they are not responsible for recalling or re-routing a delivery I did an hour prior as they said I only have 2 minutes. Basically I should pay attention when placing order - twice now a product for well over a hundred dollars delivered to my daughter in a different state while she was out of the country - he address is not the default on my account!!!!!! I will NEVER use them again. Just ordered direct from Dermalogica and Skinceuticals.
LATER DERMSTORE - all my $$$$ NOT to you ever again.
Reply from Dermstore2026-07-23
Hello Sheilah,
We are truly sorry to hear about your frustrating experience with our customer service and the delivery issues you've encountered. We understand how upsetting it must be to have orders delivered incorrectly, especially when it involves a significant amount. We appreciate you bringing this to our attention and will use your feedback to improve our services.
A message has been sent to your account.
Kind regards,
Liam
V
Virginia C. L. · 1 review · Verified · Experienced 2026-07-20 ·
★★★★★
Real easy to locate what I needed
Real easy to locate what I needed. Price was very reasonable and I was able to use my Fidelity Health & Benefits card for the purchase.
Reply from Dermstore2026-07-21
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
The speed with which to get help was super delayed. When I spoke to the agent she didn’t come on to address the situation just began with telling me to give it one more day. I had to write back for understanding and she said, it’s their full timeline. No other details. My issue isn’t resolved. This is leaving a bad taste in my mouth. I still don’t have my order and it’s been weeks.
Reply from Dermstore2026-07-23
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
