Easy to use order form and fast…
Easy to use order form and fast delivery is fantastic!
About Dermstore
Data updated- Website
- www.dermstore.com
- Category
- Events & Entertainment
- Location
- United States · Hermosa Beach
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 86% (32/37)
Do you own Dermstore? Claim this profile for free and start replying to reviews.
Is Dermstore legit?
Dermstore (www.dermstore.com) has a 4.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 76% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
What people say
Great selection
Great selection, easy ordering!
Took too long
Took too long! My gosh! Order, pay, ship. Took forever. I hate AI. So do most customers! Maybe it provides you more data with which to inundate me, but in general, the customer facing interface has slowed drastically. Boo! If I didn’t love this product I would have given up. And to send same to a friend? This has been a 40 minute process. Where is all the efficiency we’re getting from people losing their jobs. I truly believe there will be a reckoning and people will go back to brick and mortar stores.
Reply from Dermstore2026-08-03
Hi, Thank you for leaving your review. I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message. I look forward to getting this resolved. Kind Regards, Ben
love being able to use HSA thanks!
Easy to shop
Good experience so far
Great communication, fast shipping, and legitimate product
new to me
new to me, i loooooveee the bundle packages they have...and also good products with best prices
Intentional misleading of prices marked v prices charged.
Misleading price marking
Reply from Dermstore2026-07-31
Hello, Thank you for taking the time to leave your review. I have investigated your issue and sent a message to your account, please see this when possible. I look forward to resolving this for you. Kind regards, Liam
Empty Box Delivered
I received my order today, and the shipping box was completely sealed, but when I opened it, it was empty except for a 15% off coupon. My $200+ order was missing entirely. This was a subscription order, and after seeing that other customers have reported similar experiences, I'll be canceling my subscription. This was an incredibly disappointing experience, especially for such an expensive order.
Reply from Dermstore2026-07-31
Hello, Thank you for taking the time to leave your review. We are truly sorry to hear about the incredibly disappointing experience you had with your recent order, especially with a missing $200+ order from a sealed box. We understand your frustration and concern, and we sincerely apologize for this significant oversight. We have sent a message to your account to help resolve this matter. Please take a look at it when you are able to do so. Kind regards, Liam
Easy ordering
It is easy to navigate your website
It is easy to navigate your website. The selection is extensive, and there are always product lines on sale.
Very easy to order.
I was lured into signing up for text…
I was lured into signing up for text messages (which, I’ve already received 3 in the last few minutes) to get a 15% discount code for my first purchase and then when I went to check out it was revealed that the discount was not available on the only product I wanted. Not a great first step. Let’s see how the rest of the order goes before I decide on to shop somewhere else. *update* Dermstore did reach out to make it right, I’ve up them by one star.
Reply from Dermstore2026-07-31
Hello Dwolfr, Thank you for leaving your review. I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message. Regards, Leah
Let’s go!!
You guys rock! Easy to find and to use my flex account! Thank you
Reply from Dermstore2026-07-29
Hello, Thank you for leaving your review! It's always a pleasure to receive feedback like this from our loyal customers. Your feedback helps us maintain and improve our services, and our team is thrilled to hear your kind comments. If you have any questions or need assistance, please don't hesitate to contact us. We'll be happy to help. Take care, and have a wonderful day! Best regards, Natalia
Fast and easy checkout via the app
Reply from Dermstore2026-07-29
Hello, Thank you for leaving your review! It's always a pleasure to receive feedback like this from our loyal customers. Your feedback helps us maintain and improve our services, and our team is thrilled to hear your kind comments. If you have any questions or need assistance, please don't hesitate to contact us. We'll be happy to help. Take care, and have a wonderful day! Best regards, Natalia
Lots of products
Lots of products, easy to use site.
Reply from Dermstore2026-07-29
Hello, Thank you for leaving your review! It's always a pleasure to receive feedback like this from our loyal customers. Your feedback helps us maintain and improve our services, and our team is thrilled to hear your kind comments. If you have any questions or need assistance, please don't hesitate to contact us. We'll be happy to help. Take care, and have a wonderful day! Best regards, Natalia
Great products
Cohesive website and easy to use
Cohesive website and easy to use. Great product selection.
Everything is easy to find on the…
Everything is easy to find on the website! Love the convenience.
They have everything I need all in one…
They have everything I need all in one place :) easy to navigate and very user friendly.
Reply from Dermstore2026-07-29
Hello, Thank you for leaving your review! It's always a pleasure to receive feedback like this from our loyal customers. Your feedback helps us maintain and improve our services, and our team is thrilled to hear your kind comments. If you have any questions or need assistance, please don't hesitate to contact us. We'll be happy to help. Take care, and have a wonderful day! Best regards, Natalia