When our customers are happy and satisfied, we are happy and satisfied!
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Is DESENIO US legit?
DESENIO US (www.desenio.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-30.
I only got 1 print. I ordered two and needed these as Christmas gifts. Happy to update the review if I can get my order overnighted to me in time.
Reply from DESENIO US2024-12-16
Dear customer, We sincerely apologize for the inconvenience of not receiving all the products you ordered. We understand how frustrating this can be, especially when you're eager to enjoy your purchases. Our Customer Service team has reached out to you directly to address this matter and ensure a resolution. Please check your inbox for further details, and don’t hesitate to respond with any additional information we may need to assist you. Your satisfaction is our top priority, and we are committed to making this right. Thank you for your understanding and patience as we work to resolve this for you. -DESENIO
I love buying from Desenio. I have a wall of their prints and I change them out for Christmas. I fell in love with the Noel print. The colors matched perfectly and it was on sale. When it arrived I took the frame down and took the back off to put the new print in. I realized I already had it! It was behind the one I leave up most of the year. I must have bought it last year and forgot. Obviously I must have really liked it! I’ll try to remember not to buy another one next year. Lol
I am extremely disappointed with my experience. I ordered four prints, but only received two of them. The website claims delivery within 4 business days, but it’s been over 14 days and I’m still waiting for the remaining two prints.
To make matters worse, their customer support is awful. It takes several days to get a response, and even when they do reply, there’s no real resolution or update on my missing items. I feel completely ignored as a paying customer.
At this point, I’m starting to question the legitimacy of this company. Is this a scam? I paid for a full order, but I’m only receiving half of it. Buyers beware — I would strongly recommend avoiding this site unless you want to risk throwing your money away.
Reply from DESENIO US2024-12-16
Hi Gustavo,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward. Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
super easy to use desenio's website to order a poster that was framed and ready to hang... perfect fit for my bathroom. plus there was a great sale, so the art was very reasonable. in addition, the product was sent to me quickly and it was well packaged.
Package wasn't delivered to the correct location and I was never notified that the package was delivered. These issues lead to the package being stolen by another individual and Desenio claims it isn't their responsibility and will not provide a replacement. I've purchased items from Desenio in the past without issue but will not be doing so in the future because of this issue.
Reply from DESENIO US2024-12-16
Hello,
We sincerely apologize for the challenges you've faced with delivery. We understand how frustrating this can be, and this is not the level of service we aim to provide our valued customers.
We are committed to ensuring that every aspect of your order, including delivery, meets your expectations. While we strive to maintain high standards with our freight partners, unforeseen circumstances can occur.
Thank you for your patience and understanding. Your feedback will be shared with our freight partner to help improve future services. If you have any specific concerns or questions, please reach out to our Customer Service team — we're here to assist you.
Thank you for bringing this to our attention. We appreciate your feedback and hope to restore your confidence in our services.
DESENIO
Hi Lisha,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
Company sent wrong size of both products ordered. When I emailed customer service no one replies
Reply from DESENIO US2024-12-12
Hi Erin,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
The customer service was amazing. There was a glitch in my check out and I competed 2 purchases. Customer service voided my second purchase and honored the sale that started the day after my purchase. Will order again!
Hi Irene,
We’re very sorry to hear your posters were damaged during transit. We take great care to package all orders securely, using durable tubes or flat packaging based on the order’s size and nature. Our goal is to protect your items with high-quality materials, and we regret that this wasn’t your experience.
As we couldn't find any contact information with your review, please reach out to our Customer Service team directly. This will help us resolve the issue promptly and find the best solution for you.
Thank you for your understanding. We look forward to assisting you and ensuring your satisfaction.
DESENIO
My print is beautiful and it has a textured look which makes it look even more expensive than it was, lol! Easy to find what I was looking for, and received it within 1 week of ordering. Overall great experience! Will use Desenio again for sure!
My poster looks exactly like the picture. I enjoyed going through all the design options and art.
Please keep the discounts coming. This is a fun way to add to your space.
Scott was great to work with, he was very transparent and made the whole buying process very easy. I absolutely love my car and probably will be a lifelong Subaru customer.
The prints are good quality. The frames are very cheap and flimsy. I got prints on a massive sale and in total they cost me under $50 for three.... My total at checkout was $225! You do the math how much I paid for three frames with a 10% discount. Absolutely not worth it. I got all excited to buy something based on a recommendation and turns out, joke on me. It also took longer to ship than advertised.
Reply from DESENIO US2024-12-09
Hi IB,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Regarding the price, it is highly unusual to have the price change after purchase. We would like to investigate this further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
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