DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
Is DHgate legit?
DHgate (www.dhgate.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Auto-generated from all reviews of this business. For reference only.
I think it's time to file a class action lawsuit, or petition have this scam shut down. If DHGate can not provide the financial/transaction and delivery oversight that's necessary then they don't need to have a business like this. Amazon doesn't do this.
People stop supporting scammers!
Reply from DHgate2022-07-09
Dear Bookie G,
First of all, we would like to express our deepest regrets for the inconvenience this may have caused you. At DHgate.com, customer satisfaction is something we take very seriously and will never compromise under any circumstances.
We understand your concern and we are here to help.
Please provide us with your order number and login email address. This way we can check the status of your order and we can provide the right solution to your problem.
Rest assured that everything is handled with the utmost urgency and we appreciate your confidence in DHgate.com. If you have other concerns and real-time support, you can contact us via the ONLINE CHAT service. Check it here and click the ONLINE CHAT button: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.LweXUDrCihefusTFLlr2&resource_id=#pu1812_helptop-contactUs
Greetings,
Gaille
Customer Service Center
DHgate.com
Took 6 1/2 weeks for jeans to arrive.Quality seems OK. Trouble is they're at least 4 inches shorter than they appear in the advertised picture. I didn't want shorts, I wanted the 3/4 length jeans! 😡😡😡 Order no 3431518198
Reply from DHgate2022-07-06
Dear PAUL THORPE,
Thank you for letting us know the inconvenience you have experienced, don't worry we are here to help you resolve this concern.
I understand that you are not satisfied with the item you received. To further assist you on this, can you please provide us the order number? Thank you!
Rest assured that everything is handled with the utmost urgency and we appreciate your confidence in DHgate.com. If you have other concerns and real-time support, you can contact us via the ONLINE CHAT service. Check it here and click the ONLINE CHAT button: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.LweXUDrCihefusTFLlr2&resource_id=#pu1812_helptop-contactUs
Best regards,
Ira
DHgate Customer Service
DHgate.com
The delevery was good. The dress did not fit soi wanted to return it. Seller did not want so we had a dispute et we came to an agreement. He will refund the dress but i had to pay for the return and i said ok. That i should refuse. I had no idea the fees for returning the dress. It cost 164.48$ for a 211$ dress. Accept only free returns.
Reply from DHgate2022-06-28
Dear Suzanne,
Thank you for letting us know the inconvenience you have experienced, we sincerely apologised for this matter. I understand your concern that you need to return the item you received so you can get your refund, don't worry we are here to help you check on that. Upon checking it here I can see that you and the seller indeed agreed that you will bear the shipping cost when you return the item last June 22nd.
As much as I wanted to help you with this, however the system will honour the reached agreement in your dispute page. What I can suggest is to please try to ship the item to the cheapest shipping company. Another alternative way is to reach an agreement with the seller though DHgate messages.
If the seller agrees to give you a refund, please let the seller send you a message stating
"I agree to refund you $**.** for the order number 3423720513 , without returning the item".
The seller should state the exact amount so we can facilitate the agreement and process the refund. Once the seller has already stated this contact us back immediately and we will create a report to help you process your refund on this order.
Please know that the system will closed the dispute if you failed to upload a tracking number for the return item.
We appreciate your understanding and extending your patience.
If you have other concerns and real-time support, you can contact us via the ONLINE CHAT service. Check it here and click the LIVE CHAT button:
https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.LweXUDrCihefusTFLlr2&resource_id=#pu1812_helptop-contactUs
Regards,
Weiza
Customer Service Center
Dhgate.com
Had issues with the item but overall customer service was prompt and supportive
Reply from DHgate2022-06-25
Dear Yesl Won,
Good day and thank you for your compliment. DHgate ensures to provide quality service to our valued customers. Thank you for providing your order number. I have already requested for a $5 coupon for your positive feedback. Please give us within 2 business days for the coupon to be credited to your account.
We appreciate your trust in DHgate.com.
Best Regards,
France
DHgate Customer Service
DHgate.com
Good assistance. Not recived a full refound but it helped
order # 3420223640
Reply from DHgate2022-06-25
Dear Giuseppe,
Good day, and thank you for contacting Dhgate Customer Service.
I understand that you did not receive a full refund however, as I checked the order it shows that the refund is already completed here on our end since June 23, 2022, amounting to 22.86 EUR and it will be credited back to this card number 516795******7111
Please give us until July 01, 2022, for the refund to be transferred back to your original payment method. If you still have not received your refund, contact your bank first and provide the transaction id 20220623170201_906903 for them to check it on their master list. If they inform you that they did not receive the refund, please ask for a formal letter stating that you did not receive your refund and a bank statement. Once you have those documents, contact us back so that we can escalate your refund issue.
For questions and other queries, please contact our customer service department through online chat:
https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en
Best Regards,
France
DHgate Customer Service
DHgate.com
Had an issue with item I received.. customer service and dispute process went smoothly and found in my favor. Agent was very helpful..Order # 3422797163
Reply from DHgate2022-06-25
"Dear DONATO CONGIALDI,
Good day and thank you for your compliment. DHgate ensures to provide quality service to our valued customers. Please indicate the order number on the review so we can easily give you the $5 coupon on your Dhgate account.
We appreciate your trust in DHgate.com.
Best Regards,
France
DHgate Customer Service
DHgate.com
I have used DHGate on 3 occasions now (purchasing trainers) and have been completely satisfied with 2 out of the 3 purchases.
The 1 purchase I wasn’t too happy about was because the look/style of the trainer was slightly different than originally advertised. The others have been spot on.
From my experience (if buying trainers) is to ask the seller to supply images of the actual item prior to making a purchase, I have done this, and some have not been the same as the pictures advertising the product, therefore giving me the opportunity to move on and not make a purchase with that seller.
Remember, these are copies and there may be some slight differences from what the ‘original’ items may look like but you get what you pay for…
Don’t be in a hurry, you’ll need to wait for responses (time zones etc) and delivery takes around 3-4 weeks to the UK but if you have the time to do some research you will benefit - I would advise to list the items when searching under ‘Best Selling’ as these are the most popular and as you would expect.
I have found all sellers to be polite and accommodating and the overall experience to be a good one.
I would recommend DHGate and will be using this site again in the future.
Reply from DHgate2022-06-24
Dear Marco,
Good day!
Thanks for reaching out! I understand you received an order that is not as described. Please provide us the order number and login email address. That way, I can check the status of your order and I can provide the correct resolution to your concern.
If you have any further questions, please let us know or contact our live chat and we are here 24/7 for you. This is the link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.e3TM0pNa5dCPvz6XL46d&resource_id=#pu1812_helptop-contactUs
Regards,
Claire
Customer Service Center
DHgate.com
Customer service was very helpful in getting my refund when the product was not delivered. No complaints. They were very professional and refunded me every penny.
Reply from DHgate2022-06-24
"Dear Robert Braga,
Good day and thank you for your compliment. DHgate ensures to provide quality service to our valued customers. Please indicate the order number on the review so we can easily give you the $5 coupon on your Dhgate account.
We appreciate your trust in DHgate.com.
Best Regards,
France
DHgate Customer Service
DHgate.com"
"Dear Marvin Barrantes,
Good day and thank you for your compliment. DHgate ensures to provide quality service to our valued customers. Please indicate the order number on the review so we can easily give you the $5 coupon on your Dhgate account.
We appreciate your trust in DHgate.com.
Best Regards,
France
DHgate Customer Service
DHgate.com"
The website or app is great and better than other wholesale online stores. The service from DHGate costumer service is great and helps when store owners don’t or can’t commit to the agreement or purchases that was made. So it is safe to buy.
Reply from DHgate2022-06-02
Dear M. F.,
Good day and thank you for your compliment. DHgate ensures to provide quality service to our valued customers. Please indicate the order number on the review so we can easily apply the $5 coupon on your Dhgate account.
We appreciate your trust in DHgate.com.
Best Regards,
Mich
DHgate Customer Service
DHgate.com
I need help and I can’t get in touch with DHgate customer service. There is not phone number, the online chat is useless and keeps taking me in circles and I can’t open a dispute for my order that I never received. My order was lost by the shipping company and seller keeps telling me to contact customer service but I can’t. I also can’t make a dispute. The system keeps telling me I can’t put it in before the expected day of delivery. Problem is there is no expected day of delivery because the package is lost. Please help me. Seller is not helping and doesn’t want I resend order or refund me. Order number# 3415964523. Also DHgate released the money to the seller before I confirmed receipt of the order. I need customer service support.
Reply from DHgate2022-05-21
Hi Consumer,
Good day and thanks for contacting DHgate Customer Service.
First we would like to express our deepest regret for the inconvenience this may have caused you. At DHgate.com customer satisfaction is something that we take very seriously and would never compromise under any circumstances.
We understand your concern and we are here to help you.
Regarding your issue, Upon checking in your order it shows here that its still in transit and still on guaranteed delivery date which is on May 27,2022, so that is why there's no option for you yet to open a dispute. If in case it will not arrive on May 27,2022, you already have an option to open a dispute.
Here's are the steps on how you can open a dispute :
1. Click the "My DHgate" on the home page beside the search box.
2. Click "my order" at the left side of the page under shortcuts.
3. Find your order by searching the PO# at the "search your orders" box
4. Click the “Open a Dispute” at the right corner of the order page.
5. Then fill out the information that is required and click submit.
Rest assured that everything is dealt with utmost urgency and we appreciate your trust in DHgate.com , If you have any other concerns and real-time assistance, you can contact us through the ONLINE CHAT service. Check it out here and click the ONLINE CHAT button: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.LweXUDrCihefusTFLlr2&resource_id=#pu1812_helptop-contactUs
Regards,
Mayz
Customer Service Center
DHgate.com
Hi I have bought something, but would really like to refund your purchase - can you help service
Order Number:
3429548872
Reply from DHgate2022-05-18
Dear Diako,
I understand your concern that you wanted to cancel you order. Upon checking it here I can see that you have successfully filed a refund request on this order today. For now, please wait for the seller to respond to your refund request. If the seller will not respond after 7 days, on the 8th day the system will automatically process your refund.
Regards,
Weiza
Customer Service Center
Dhgate.com
Wow I was reading some of the reviews before I left my own. And what bad Experiences some people have had. I have ordered about 6 items from dhgate, and I have never had a problem. Is the shipping slow? Sure is, but there are some youtube video's that Explain how epacket shipping works. So I get it. Also I only use Merchants that have Thousands of sales and a good review score. Plus they have to have been on the service for at least 3yrs. My friends and family follow these same rules and so far no problems. So to some it up, I like the app. Its easy of use is great. Just be careful who you buy from. Thats the internet. Facebook has a add right now for Segway ebike( its a 3,500.00 ebike) for 60.00. I will bet anybody right now. You order that bike it's not coming. Thats the internet.
Reply from DHgate2022-05-04
Dear Steelo,
Good day and thank you for contacting DHgate Customer Service. We appreciate your compliement. Please provide us your order number or email address so we can give you 5 USD DH coupon that you can use for your next order. We are doing our best to provide you real time and excellent assistance regarding your concerns.
Thank you for your for your trust in DHgate.com.
Best Regards,
Mich
DHgate Customer Service
DHgate.com
I have not recived my package yet it says arrival at destination…
Tracking number: LV467626755CN
Reply from DHgate2022-05-03
Dear detderikkk,
Good day! I completely understand that you want to know the latest update about your order 3419525041. Upon tracking, it shows that your package is still in transit and as of 2022-05-02, it is now in US customs for inspection. The committed arrival time is on or before 2022-06-07. Please wait patiently.
We appreciate your patience and cooperation.
Best Regards,
Mich
DHgate Customer Service
DHgate.com
Get ready to receive a completely different item.
Got a full refund later though.
Reply from DHgate2022-04-27
Dear Alexander,
Thank you for contacting DHgate Customer Service. I understand that you receive a totally different item. Please provide your order number so that I can check the details here and can help you further.
Regards,
Regine
Customer Service Center
DHgate.com
On Dhgate, products have high prices, and it is hard to find something to resell on this webpage. It is better to buy products at better prices on other websites.
Reply from DHgate2022-04-24
Dear Goddard,
Thank you for contacting DHgate Customer Service. I understand that you are concerned about the product prices. I suggest you contatc the seller so that youand the seller can negotiate about the prices and the seller can give you a discounted prices.
Regards,
Regine
Customer Service Center
DHgate.com
I feel silly for just now reading reviews on DHGate. I would have saved a lot of money if I had read before ordering.
I ordered a pair of shoes, order no. 3414472179, that the seller agreed were not as described and after asking several times to return the item for a full refund DHGate gave me $20 back. In what world do you get a partial refund for an item a purchaser cannot use? Not even half of what I paid!
Their argument is that they gave me the option and I did not respond so they chose for me…… However I never saw this message and I had requested, on several occasions, a full refund. When the option was $20 or a full refund why would I select a partial return of money?!?!
Lastly, I had ordered two other items the same day on March 14, 2022, orders 3414491049 and 3414472178 and as of today 44 days later, no delivery. They have been in transit since March 18, 2022.
Save your money, there are definitely better sites with better customer service!
Reply from DHgate2022-04-20
Hi,
Good day and thank you for contacting DHgate customer service.
We apologize for the inconvenience this may have caused you. At DHgate.com customer satisfaction is something that we take very seriously and would never compromise under any circumstances.
We understand how concerning regarding your order and we are here to assist you.
I can see here that your dispute analyst assume that you accepted $20 refund because you did not responsed to your Analyst. Since there's no option anymore to re open your case. Please reach an agreement and tell your seller that they must say this "I AGREE OF REFUND OF $____". on Dhgate message. If there's still no response after 48 hours, please feel free to contact us back and we will let our Seller Team contact seller for you.
Regarding your orders 3414491049 and 3414472178 it's all in transits and still on a guaranteed delivery dates. If you want real time update in your orders, we highly suggest you to coordinate with your seller.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. Should you have any other concerns and real time assistance, you may contact us back through ONLINE CHAT service. Check it here and click on ONLINE CHAT button: https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs
error - DHgate.com
dhgate.com
Regards,
Mayz
Customer Service Center
DHgate.com
The seller won't respond my messages and declined refund? I'm unable to do a simple order cancellation on this website? You guys are fully aware that the seller is obviously a scammer and won't help me?
Update: Albeit it is still unkown why there is no simplier method for order cancellation directly from the platform (have to request seller for a refund), I got a full refund since seller did not propose any other alternative. The only way I could hear DHGate voice was here? Platform online chat is useless.
Reply from DHgate2022-04-11
Hi Thiago,
Good day and thank you for contacting DHgate customer service.
We apologize for the inconvenience this may have caused you. At DHgate.com customer satisfaction is something that we take very seriously and would never compromise under any circumstances.
We understand how concerning regarding your order and we are here to assist you.
As I checked in your order, it shows here that you requested for refund however your seller declined your request. If you really want it to be cancelled, we suggest you to message your seller in your Dhgate message and please ask the seller to leave a message in the system like this: "I agree to refund with the amount of____". If you have reached the refund agreement in the communication, and specified the refund amount, please contact us immediately. We would process the refund for you according to your agreement.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. Should you have any other concerns and real time assistance, you may contact us back through ONLINE CHAT service. Check it here and click on ONLINE CHAT button: https://www.dhgate.com/help/helpcenter.html?dspm=pcen.hp.customerservice.custom.64tAi3V2tXOM487ckWyl&resource_id=#hp1806_helptop-contactUs
error - DHgate.com
dhgate.com
Regards,
Mayz
Customer Service Center
DHgate.com
Decent marketplace if you do your due diligence but refund policy is disingenuous and opaque.
Would be 4 stars but have had issues with getting compensation for damaged items delivered.
Reply from DHgate2022-04-03
Dear Rachel,
Good day and thank you for your compliment. We assure you that we will do our very best in providing assistance and helping resolve your problems as long as it is still within our buyer protection timeframe.
We appreciate your trust in DHgate.com.
Best Regards,
Mich
DHgate Customer Service
DHgate.com
Made an order on 3rd march 2022 and the payment was taken out of my account. On 9th march i received an email from them stating that my order has been shipped. i didn't receive the item till 1st april. After my shipping email, i wasnt sent any other email thereafter so began to think i would not receive the item. Then yesterday i received a knock on my door. The courier delivered the item without me receiving any delivery notification. Howevet i am pleased with the delivered item but would have added more stars if i was updated by email throughout the process.
Reply from DHgate2022-04-01
Dear Mr. Michael,
Thank you for contacting DHgate Customer Service.
I understand that you still haven't received your order. I am here to help you. Upon checking your order, it shows that it has already been delivered today, April 1, 2022. Please try to contact your local post office to check your order if you still haven't received it. Her's the tracking link for your references. https://t.17track.net/en#nums=JJD0002247776097197
Regards,
Jerome
Customer Service Center
DHgate.com
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