DHgate is a leading e-commerce platform that provides direct access to wholesale China products for businesses and consumers worldwide.
Is DHgate legit?
DHgate (www.dhgate.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently mentioned severe problems with unhelpful customer service representatives, noting how difficult it is to reach anyone for assistance. Furthermore, consumers struggled constantly to obtain refunds and faced endless disputes after receiving incorrect or missing items. Buyers also faced extensive shipping delays and poor product quality across many orders.
Some people were satisfied with the timely delivery of their purchases and found the items to be reliable and well-packaged. Other consumers noted that they always received their specific jerseys and goods exactly as described without any trouble.
Auto-generated from all reviews of this business. For reference only.
I ordered some stuff a week ago and still haven't seen it :(
Reply from DHgate2020-03-08
Hi No,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
some articles are good some are less, but basically I am satisfied. It's just a shame that there are no fashion trends for spring-summer.
There is no nice yellow, green blue .. I hope that will come.
Reply from DHgate2020-02-27
Hi so_vZh,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Waiting for months to receive items, needs to be a better shipping timeline, poor communication from sellers, change items without telling you.
Reply from DHgate2020-02-24
Hi Weatherham,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Cordial greeting today I return very bored with dhgate and with another case, it turned out that an order did NOT come to me (I wanted to give more time in case soon arrived and not to enter into dispute and it was worse. They have not disbursed the money to the seller but still not They let me make a dispute for the past tense, that is, I totally lost my money.
In the same way I have to say that it is a company that always tries to help its customers.
Reply from DHgate2020-02-22
Hello Diana Correa,
We totally understand how you feel when not receiving the order. Can we have the order number so that we can check the order and see what we can do help you?
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Joy
Customer Service Center
DHgate.com
I gave it 3 stars because it takes a long time to get a response from sellers regarding products. I like the if it is not there within the provided dates they will deduct cost from the seller, which is why I will continue to use them.
Reply from DHgate2020-02-20
Hi Ian,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
DHGATE only support his Chinese seller NOT the Buyer at all times. Customer Service is the WORST as such there no customer service that either person are like Robot have NO power to take decision the max they tell you Cancel the Order really that the reason we put our time and energy to order and paid and wait to buy the item -- when seller did not offer to send the items as per order which they advertised and we the buyer select and paid and when the time come to sand the items after long wait they refused and want according to their choices not the buyer selected-- so we as buyer are Stupid to waste our time to select the items and color we like to get according to our customer need.
When we complain DHGATE has 1 answer you will Cancel we will refund your Money which we get after 10-15 day ( when we bought the items we paid same time ) here also you buyers get punish 1- loss money if your paid by CR-Card it charge you foreign paid charges - you paid by bank or western union the buyer paid non refundable service charges 2- the buyer lost customer- lost Business== here who is the looser - the Buyers-- Dhgate claim they take care of their Buyer -NO DHGATE you ONLY and ONLY TAKE CARE of Your SELLRERS period.
I am Not saying all at bad seller I bought several time I get right stuff as right times as promise.
My concern and suggestion with DHGATE is please take care as your Buyers too once your start to slap fine the seller how refuse to send you the items which they promised at the time of purchase or some never ever send any items you purchase and keep on waiting but they did not bother to communicate with you let you know that they will send you or Not. Dhgate please try to understand is too much frustrations even depression with monitory loss for your buyer like us. if you start monetary punishment for such BAD SELLERS they will think 10 times before their negative decision which heard your Buyer both monthly and Monetary .
Please start taking care of your Buyers Too Market Definition is BUYERS + SELLERS make Market Place. Not Just the SELLERS.
Pease IMPROVE your CUSTOMER SERVICE there should be some Manager or Supervisor who has decision Power who can listen the buyer complain or buyer point of view with real concern,
Hope DHGATE will take care of their BUYERS Too.
Best Regards,
Reply from DHgate2020-02-12
Hi Tchase,
Thank you for your feedback! We are trying our best to improve our service to provide our buyers a satisfactory experience on the site. If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
They solved my problem I will give 5 star when I get the items
Reply from DHgate2020-02-11
Hi Weam,
We understand your concern, we are here to assist.
Please be informed that payments made through bank transfer is confirmed within 3-7 business days. Once confirmed your orders status will then be changed.
As soon as there is an update we will make sure to have you notified immediately. Please continually check your DHgate inbox for the updates.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
Yes I made a purchase last Sunday it hasn’t been shipped yet so I’m warning everyone inspect some massive delivery delay due to coronavirus. If you cannot wait for 1+ months for item contact customer support to dispute purchase and don’t purchase anything until everything going back to normal!
Reply from DHgate2020-02-05
Hi Tim,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I’m only giving it 3 stars because I had placed an order February 2nd 2020 & went to check on my order yesterday and today and it keeps booting me out telling me my email /password is not correct! Then I try customer service ~and to even get into that page was frustrating ~I couldn’t get through no matter how many times I put in the special codes. I read other reviews that were not good and it scared me ~that’s why I kept checking to see if my orders were really in route etc. if DHgate existed. But, I cannot cannot cannot get through to anything or anybody and it’s claiming my account isn’t even valid? HELOOO/HELP is all I can say to Customer service! I don’t want to stop CCpayment... soooo..... I’m~Darcisparkle**gmail.com ...from California
Reply from DHgate2020-02-04
Hi Sherry,
We checked orders 3179517001 3182158794 are still being processed by the seller for shipment. Here are the shipping deadlines:
3179517001 - 2020-03-16
3182158794 - 2020-02-25
The delivery would depend on the courier used to ship your order. You will be notified once the tracking number is uploaded.
You can communicate with the seller for updates.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders” at the left side of the page.
3) Find the order number.
4) Click the link “Message Seller” at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Order NO:3152839149
Very good shoes are frequently sold on DHGate, but, in the event of a dispute over the delivery of incorrect measurements, it is better to agree with the seller trying to economically recover as little as possible.
If, on the other hand, you rely on the DHGate mediation service, an inexperienced analyst may occur who expresses a totally disinterested and wrong judgment (as happened for my order NO: 3152839149).
Reply from DHgate2020-01-12
Hi Italian Buyer,
Please tell us more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
My order has now been received. After posting my original message on Trust pilot the company contacted me and the order has now arrived. I think it was possibly delayed with the Xmas deluge. Thanks DHGate. But respond more quickly to direct queries next time?!............
Original post: My order has not arrived and I believe it’s because DH Gate or their supplier has sent it (in 4 parts & expensive!) to the wrong country (England instead of New Zealand). I was very careful to put the correct address on the order but when I tried to follow it’s whereabouts on their site it looks like they have shipped it to England. They are not responding to my enquiries or queries. I am a solo mum and don’t have much money so this is very disappointing and upsetting.
Reply from DHgate2020-01-12
Hi Elizabeth,
We understand that you still did not receive your order, we are here to assist.
Your order is still in transit and is expected to be delivered on or before January 29th. You can continue tracking the item on this link.
https://t.17track.net/en#nums=LL935370859CN,LL935369864CN,LL935369538CN,LL935368577CN
Please give the seller within 24-48 hours to respond due to time difference, if they will be unresponsive within that timeframe, please inform us so we can assist you further.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
The shipping times are to long. Some shipping prices are high. The shopify stores are not updated when an item is out of stock causing alot of REfunds.
Reply from DHgate2020-01-03
Hi Starz Boutique II,
We are no longer affiliated with Shopify. Delivery on the item would depend on the processing time and shipping time. Processing time is the period given to the seller to prepare your order before sending it out. The shipping time is the period of the delivery. If you wish to receive the order sooner, please choose and pay for a faster courier.
You can check on the processing time first so you will have an estimate on when the order will be sent out and you can choose the courier for your order to be used in shipping the item and it will indicate the estimated delivery time as well.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I have purchased several items. It is a risk. Some where great and some where horrible. If you don’t mind waiting between 1 and 2 months then your ok on delivery. Most issues I had where that they were not true in size. One example is I ordered a 2XL and got a small. Item said 2XL but clearly was not. Not even for a woman. Tracking is always off and sellers hardly respond. If you expect back up from DHgate. Don’t count on it. Seller easily will decline. Then it’s the waiting game.
I have purchased many items on DHgate and about 50 % of the time if comes and looks nothing like the item I ordered or its very poor quality. Also the shipping takes forever. So if your very patient and dont need the item right away its ok. For the 50% of the time the item is good quality its well worth it so be ready to get an item that might have to file a claim.
Reply from DHgate2019-12-25
Hi Tony,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I have enjoyed shopping dhgates & recommend several people to the site never had any issuies with product or packages.they were always ship in a timely matter , untill presently with
p.o.# 3165588259 & p.o.#31655588258 .
I have sent 2 emails out to venders explaining the issues of the other orders that were purchased with them have been out shipped already. And there still in processing ?
2 days After the emails I get a response.
Saying they won't be shipped until January 20th . and there out of stock but when I ordered them they were in stock .
Can we resolve this issue .
Sincerely , Good Coustomer
Reply from DHgate2019-12-08
Hi Tim,
We understand your concern, we are here to assist.
If you can no longer wait for the item to be shipped on the date that the seller told you, you can request refund for the orders so you can order it from a different seller instead.
Here's how you can contact the seller:
1) Click ""My DHgate "" on the upper right corner of the page.
2) Click “My Orders"""
3) Search for your order number.
4) Click on “Message Seller” on top of the order details.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Blu
Customer Service Center
DHgate.com
I registered on the site, but no matter how many times I place an order, it will be canceled after a few hours. There is a reply that there is no problem with the card company What is the reason why some items can not be purchased?
Reply from DHgate2019-11-20
Hi 岸 隆史,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Not sure what to make of it yet. Will know more once the payment clears and I see merchandise has shipped. I will change the rating if I receive the merchandise on the promised date.
Joom
Hacoo
AliExpress
Kakobuy
Temu
Alibaba.com
Voghion
Etsy