Doheny's LLC (www.doheny.com) has a 2.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has replied to 21% of negative reviews; 76 of them were added in the last 12 months. Last updated 2026-08-10.
Bought v/s pool pump from them after about 3 months seal started leaking called to order new seal and they said not avaliable they are still selling pump on website Had to pay postage to send pump back rather not deal with the hassle was will to pay for the seal
BEWARE!!! READ THE BETTER BUSINESS B BUREAU 1 STAR REVIEWS DON'T GET RIPPED OFF LIKE THE REST OF US ***DANGER*** BEWARE *** RIPE OFF***
I followed the manufacturer's instructions precisely when using this company's spa chemicals and verified the water balance with both their recommended testing method and my spa manufacturer's test strips. Shortly after exiting the spa, I experienced a severe burning sensation in my legs, groin, and armpits, which developed into chemical burns and dermatitis requiring medical attention. I promptly contacted the company to report the issue. Their response focused primarily on protecting their reputation and online reviews rather than addressing my concerns. They provided a generic reply suggesting that multiple variables could have contributed to the reaction. Having used various spa chemicals over many years without incident, I find this explanation unconvincing, particularly given the immediate onset of symptoms following exposure. I requested a return of the unused portion of the product and a full refund. The company declined, citing their policy against refunds on opened products. Based on this experience, I advise potential customers to exercise caution before purchasing from this company. They appear unwilling to stand behind their products or prioritize customer safety and satisfaction when issues arise. Proceed only if you are prepared to accept the risk of non-refundable purchases in the event of an adverse reaction.
I ordered this item in November 2023 received it and we've been using it for the last 6 months. This item does not drain properly I sent pictures and asked to have it modified so that it actually drains the water off the top it's just collecting it in a pool stretching the top and eventually is going to ruin it. I've been told I'm not putting it on correctly. Water collects on sides without drain so pictures look like is loose when its stretched out due to rain or snow. This needs to be fixed but company doesn't stand by their work.
This company will steal your money. DO NOT BUY ANYTHING FROM THIS COMPANY! I ordered a product from this company for my pool and needed to return it. They emailed me a return slip, so no issues there. It was returned at their facility via FEDEX with the right address returned and they have not given me a refund. I was told by customer serv8ce over the phone that once they receive the item, they will process the money back onto my credit card. Item was returned months ago to the right address via FEDEX.
Second season on a pool cover with a ten year warranty, seam failed on middle section of cover, "warranty" covers failed seam, problem is cost for replacement ( with warranty) is more than original purchase price. I will take my business elsewhere.
My custom pool cover is fabulous!! Very high quality mesh, new hardware, fits like a glove, well made, heavy duty straps, all around top of the line. Pricing was also the best.
Truth is, I was very skeptical to order sight unseen but found that working with Doheny's was very easy, questions were always answered promptly. Following their directions was easy, sent in old winter cover and was rewarded with a great replacement cover that exceeded my expectations, thank you to all involved in the process, pool covered perfect,
They have everything pool related, which is actually good, and I didn’t expect to see such a variety of things. Actually, I opened the website with the intention to buy only the cover for the pool, but ended up buying a whole bunch of small things as well such as kits. All in all, the prices are fine and the quality is as good as in photos, but advising not to sit too long on their website...
Purchased a high end solar cover from docents on Amazon. Horrible to try to get a warranty claim for their cheap Chinese junk. Took several Amazon emails to reach them, had to provide way too much documentation that they already had from Amazon. Bubbles started coming off within one season of a 10 year solar cover. They would not stand behind their product, and ultimately closing the Amazon case without satisfaction.. Absolutely would not use them again, waste of money. I thought I was buying USA, but ended up buying imported Chinese garbage for top dollar. Stay away from them
I had the opportunity to work with Matthew (custom sales specialist) to purchase a new inground pool liner. I was initially hesitant to tackle this as a DIY project, however, he walked me through the entire process of measuring and submitting the proper forms. From the initial measuring directions to the self help videos on DIY liner changes, I was able to install this product that has met or exceeded professional standards. I am super thankful for the entire Doheny team in their precision and workmanship while custom making this liner. The product arrived promptly on a secured pallet. The shipping service even kept me informed on approximate arrival during transit. The directions on the box, are clear and easy to follow. The liner was unpackaged easily and installation was seamless. When I tell you it is a perfect fit, it is a gross understatement. The liner is FLAWLESS with no wrinkles! Thanks again for your service!
I was in need of a replacement safety pool cover and after a lot of research, contact local vendors and independent searches, it became apparent GLI was the leader in safety covers and Doheny's used them for safety covers. I contacted Doheny's and they have a service, in conjunction with GLI where they ship a box to you, you put your old cover in and it is shipped to GLI where it is measured and a specific quote is provided. This is a great service when your current cover does not have a serial number or manufacturers mark where the alternative is to do numerous pool measurements. Not only did the cover fit, they added a strap that improved overall safety to meet current standards. Included with the cover were all anchors needed and tools for cover closure. It was a great experience and since I could not immediately install the cover as I would have had to take it off again as it was the beginning of summer when I ordered it. I installed in after Labor Day and was pleased with results, experience and Doheny's rep Joanna. She took all my calls, answered my questions and made the experience pleasurable. These covers aren't cheap so the hands on by Joanna and GLI made it a very positive experience. I would highly recommend Doheny's for many pool items but especially if you need a custom fit cover.
Ordered a pool hose. It doesn’t fit standard fittings. Asked to return, charged 40% of value to return and then not even credited complete remaining amount. F this company
I bought a sand filter plastic tank from Doheny’s in May 2024 with a one year warranty on the filter tank ($400+). In August 2025, two months after the warranty expired I noticed a leak. Obviously, the tank was out of warranty and Dohenys warranty was invalid. This is the third plastic tank that has sprung a leak from different companies. I had a fiberglass one that lasted 20 years. It seems all tanks are now made of plastic and will leak after about 15 months of use. Each tank was a more expensive tank thinking it would be stronger.
I ordered a new Pool pump with a 1 year warranty, and it went bad before the year warranty was out.( Barely working) I called them and they said that They wouldn't send a replacement before I they received the defective one back to them. So I decided to Just purchase a replacement so I could continue to use that one that was barely working until I received the 2nd one that I purchased, Then would get the credit as they agreed. So I sent the defective one back , expecting to get the credit for the one that I purchased. This was the nightmare. I had spoke with multiple people, Multipal times , and every time I called, they couldn't find my account and asked me to re-tell them what had happened . To top is off they did not have a English vocabulary! For all of the people that I spoke with I could hardly understand them.... Very frustrating. I will not Order from Them again.! \\ Mr. Doheny Please give me a call ! PS. Its been over a Month + and I still don't have my credit!
Company does not state amount of media filter is to be used in there brochures bought 500 lb needed 300lb. when returning company states you pay the freight its in the contract. Beware of this company it seems slippery and slimey
The worst customer service and their brand pump only lasted 5 months. Warranty policy is not reasonable.
By Far the Worst Company to Deal With!! I purchased a Hayward Pool Vac XL Pool Cleaner, for Concrete Pools SKU #7761 $322.32 on June 19, 2022. When I installed the product, it did not function properly. After numerous calls into Doheny's Tech Dept not once did they suggest it could be the product I purchased from them. I was told several times that it was my Pool Pump that was causing the Pool Vac to not function properly. On the 2nd trip to inspect the Pool Pump, I had Leslie's Pool replace my Pump at $1500 incl Installation. I quickly learned it was not the Pool Pump since the Pool Vac was still not operating correctly. By now my Pool is Black with Algae, tons of money being spent to correct the water and still no Pool Vac Working. My neighbor who had seen things go from bad to worse came over to the house and opened up the Pool Vac and learned that the parts were installed backwards. After fixing it, the Pool Vac worked perfect. I contacted Doheny's once this was discovered and explained the situation, asked why I was told several times it was my Pool Pump when in fact it was the product I purchased. Long Story Short, I was given a $100 Store Credit for future purchases, today I contact Doheny's to finally use my credit only to learn that it was for $30, not $100. Ironically, the Supervisor whom I spoke to regarding the $100 Credit is no longer working for the Company. Rachel Green, the Supervisor who I spoke with today told me she would not honor anything but the $30. This is totally unexpectable, I would have never accepted a $30 credit. This company does NOT stand behind what they say and what they sale and will NOT take any responsibility even when it's their defective product.
Placed an order that is now back orders with no availability forecast in addition I now have product that I can’t use based on the back order issue. Customer service of no help
Doheny's customer service is awful; trying to rectify a discrepancy with them is not very helpful. When they stop you from purchasing a product, they can’t even explain why they decided to stop the transaction. Doheny's response is first that it’s my bank’s fault for the transaction not going through, but when the bank confirmed that it was Doheny's, the customer service rep then decided that there was a transaction back in July 2023 that I have to resolve (with whom?). The only transaction I had with Doheny's was resolved, and that was a nightmare involving the Doheny's rep accusing me of getting the product on said date and time when I had a video of no one delivering the product. I wonder where Doheny's assigns their customer service team; it’s definitely not in the USA. Dealing with these representatives, it's obvious they don’t know how the American consumer market works, as they always assume the customer is wrong. I wonder if Doheny cares?
200 reviews matching