Tech support does not respond to a direct request
I contacted Doogee tech support and asked for the firmware, but despite lengthy communication, they kept pretending they didn't understand what I needed. Doogee d200 Phone
About DOOGEE
Data updated- Website
- www.doogee.cc
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 28 reviews
- Replies to negative
- 9% (19/215)
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About this business
DOOGEE smartphones, cell phone accessories, and more.enjoy DOOGEE mobile phones at DOOGEE official site.
Is DOOGEE legit?
DOOGEE (www.doogee.cc) has a 3.1 out of 5 rating on OK.one, based on 523 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 38% give 1 star; The business has replied to 9% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Many consumers frequently complained about poor build quality and persistent hardware failures, noting that screens, cameras, or charging ports broke shortly after purchase. People also encountered unhelpful customer service teams and entirely unresponsive warranty support when attempting to resolve these frustrating problems. Though some customers mentioned positive experiences, such as receiving prompt replacements from support, enjoying reliable battery life, or appreciating solid device construction, these instances were less common overall. Buyers also pointed out that certain budget models provided functional features and decent network download speeds for everyday use despite the general drawbacks.
Auto-generated from all reviews of this business. For reference only.What people say
horrible company
The speakers are loud. I am on my 3rd Doogee, VMax, I keep hoping that the next one will be better. Not so. Every time something is wrong with it. And I have to spend money to take it to a repair facility to get it fixed. The phone is extremely slow, people say they can't hear me... But worst of all, is the company and their so-called "support system.". That's a laugh! I have the V Max Pro...it cost over $420. Not happy with the phone at all. The phone "looks" really good.... But at this point, with non-existent support, I would have to avoid it like the plauge.
Purchased the new doogee s200 all I can…
Purchased the new doogee s200 all I can say is what a load of crap battery lasts just over a day doogee says 20 days phone randomly has a fit it took 3 hours to transfer all my data from my old phone absolute load of shit don't buy
Without a doubt the worst experience…
Without a doubt the worst experience with a phone that I've ever had, I purchased it brand new back in June and it had issues immediately. I should have returned it then but I had nothing else to use. Phone restarts every hour from the second I got it, constantly crashes, sometimes says there's no operating system installed. The touch screen works when it feels like it. It's overheated numerous times. And the the worst part of it all is that I've contacted customer services about 8 times on different platforms and I've never once had a response!. Under no circumstances would I recommend this company to anyone
My parcel shows delivery fail even…
My parcel shows delivery fail even though we are a factory with over 50 workers here at the time registered as attempted delivery. No delivery has been made and I don't have a phone. This company could not care less that the shipment has not been made. I have sent all the emails and they don't care. I don't have a delivery and I don't have a phone. Awful people to deal with.
Doogee is the worst dealer
The following issues have led me to conclude that the service I received was far below expectations: 1. Product Out of Stock: After placing my order and waited for a month, there is no delivery take place. After making the enquiry with Doogee, I was informed that the product I purchased was out of stock. This information was not made clear at the time of the order, and I only learned of the shortage much later in the process. This lack of transparency is highly unprofessional and unacceptable 2. Slow Delivery: The delivery took an unreasonably long time, far beyond the delivery window that was initially promised. Despite multiple inquiries on my part, I received little to no updates or explanations for the significant delays. 3. Customs Clearance Issues: To make matters worse, I was informed that the shipment was stuck in customs and that Doogee was unable to manage this aspect of the delivery process. As an international customer, I expected your company to handle all aspects of the delivery, including customs clearance. The lack of support or assistance with this issue has caused additional frustration and delays. 4. Broken Promises: Throughout this entire process, I was given numerous assurances about timely delivery and full resolution of compensation of USD 30, but these promises were never kept. The lack of communication and follow-through on your part has been deeply disappointing.
Scammers
I complained to doogee that I never received the tablet protective cover and they told me it should be dealt with by Amazon. Amazon don't want to know and neither do doogee. I then gat a card from doogee telling me if I give a 5 star review they will send me a tablet stand. On the back of the card it tells me " please don't mention any details about the free gift in your review " So I thought I would just to let the public know what scammers these people are. I cannot unfortunately add a photo but would if that option was available
Rubbish company
Shocking company they don't reply to emails, they never update there products and if you give them a bad review on eBay they block you and get very assy towards you biggest scam company on the internet.
Bought the phone on Amazon paid extra…d
Bought the phone on Amazon paid extra for black and it's not disappointed me at all but of getting used to typing cause the screens small but overall love it!
DOOGEE V26 Worst phone I've ever had
DOOGEE V26 Worst phone I've ever had, rubbish camera, rubbish security can't use Google wallet. Cheap nasty junk
X97Pro richiamato x pericolosita
X97Pro Buon smartphone entry-level ma.... Richiamato da Amazon per pericolosità delle emissioni rilevata in Francia dalla ANFR Certificazione CE presente, emessa in Cina e non da un importatore europeo
Dishonourable Chinese company.
Dishonourable Chinese company. I ordered a tablet and within 3 hours replied to the order confirmation email to cancel the order. I sent a separate email and a facebook messanger message at the same time for good measure. Their refund policy states full refund if cancelled before dispatch. No response for 24 hours, then an email saying the item had been dispatched. I've sent 3 more emails with no reply to any of these. I have also now found out that the chatbot that handles their Facebook messenger, only sends a generic 'not available' message. I haven't even received the tablet yet and I'm already disgusted with this dishonourable company.
The most insensitive irresponsible…
The most insensitive irresponsible company don't buy anything made by them I bought a phone for almost £500 in January 2024 only to find out the phone has manufacturing defects in fingerprint hardware and mobile data usage I have written to this company and their agent without any resolution instead the agent is asking me to pay £200 to get another one who does when it's still on warranty and it's no fault of mine.
I bought 500USD crap
I had 2 experiences with doggy 1st Doogee V20 I bought it and suffered from damaged fingerpriny and irrepairable 2nd Doogee V max very hype and rugged phone, unfortunately, without any physical damage, the in ear speaker phone malfunction, i have to use external speaker to communicate.the internal mic also damaged, dont know where to reach no customer support, actually you buy a 600 USD junk to throw away after a yeae, please dont buy any DOOGEE phone, they are crap
What a crappy company
What a crappy company. I ordered a tablet and the unit is defective, Doogee wants to charge me a restocking fee for a defective tablet. Doogee sucks and Amex is not helping either. Dont buy from these thieves and will cancel all my AMEX cards
I ordered a Doogee tablet from Doogee…
I ordered a Doogee tablet from Doogee UK and received a confirmation email of payment and an order number on 12th May 2024... I've repeatedly emailed for confirmation if they have it in stock and have requested refund or the goods ... No reply and their website is no longer available ... Had to refer to my credit card company for a refund .. Not happy with Doogee UK, Avoid..
Doogee Rugged phone rating
Rating: ⭐⭐⭐⭐⭐ I am thoroughly impressed with the DOOGEE rugged phone! Its robust build and durability are outstanding, making it perfect for challenging environments. The battery life is exceptional, ensuring I stay connected all day long. Additionally, the phone's performance is top-notch, handling multiple tasks seamlessly. The camera quality is excellent, capturing clear and vivid photos. Overall, the DOOGEE rugged phone is a fantastic investment for anyone needing a reliable and durable device. Highly recommended!
Doogee S59 is a despicable piece of junk
I own a Doogee S59 "pro" (although there's nothing "professional" about it), and I regret that purchase every single day. Ok, the battery has a long life. But it makes the phone so heavy I can hardly carry it around in a pocket. The interface is very poorly designed, leading to difficulties in accessing the most basic controls. But what makes this phone particularly awful, in my opinion, is the constant unwanted volume fluctuations for media, phone conversation and ringtone. It really hate this piece of crap and I will never, ever buy anything again from this company.
Another disreputable Chinese Company
Not sure about the tablet but watch out for the company. I received the t30 max and encountered a few documented issues (with pictures). When I asked the company to refund or exchange the tablet, they responded "sure" as long as you pay the restocking fee. Doesn't seem right to me that I have to pay for a defective tablet. Lesson learned, this is not one of the better Chinese companies like I originally believed. I have quite a few of their products, but alas I won't be buying their products anymore.
I bought a v20 phone
I bought a v20 phone, because there was a delay in dispatching I cancelled the order. They still sent it and after paying a huge amount for DHL they sent it from local Amazon, no signature just throw on my doorstep. It did not work. From the first day. Face recognition z fingerprints ( 3?) none, customer services never answer. And the list of issues is endless ...An oppo 5 y old is better than v20. I cannot believe how poor this phone is in 2024.
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