Dreamstime (www.dreamstime.com) has a 3.5 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 31% give 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
I was offered 30 free downloads, only chose 2, then tried to cancel my subscription. Instead, I have been charged $30 and cannot cancel only pause. This is misleading and fraudulent operations.
Reply from Dreamstime2026-05-04
I'm really sorry to hear about this experience. It sounds frustrating and I apologize for any inconvenience caused. Please reach out to our customer service team so they can address this issue and assist you with canceling your subscription. We appreciate your feedback and will work to improve the clarity of our offers and cancellation process. Thank you for bringing this to our attention.
S
Stephanie Ryan · 6 reviews · Experienced 2026-04-17 ·
★★★★★
Great company to deal with
I had a billing issue and needed help to resolve it.
I reached out to the Dreamstime team and they were fantastic. They resolved the issue quickly, they were professional, courteous, and communicated clearly throughout the entire process. I am exceptionally satisfied with the service I have received from Dreamstime.
Reply from Dreamstime2026-05-04
Thank you for your wonderful feedback! We’re so glad to hear that our team could assist you promptly and professionally. Customer satisfaction is our top priority, and it’s great to know we met your expectations. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here for you!
B
Brigitte · 3 reviews · Experienced 2026-04-16 ·
★★★★★
Dreamstime went above and beyond.
Dreamstime went above and beyond to help me. I had a query about my account and they got straight back to me and helped me through my problem. Given the time difference, they were very prompt in getting back to me too. They were very clear on how to fix the problem I had and used a step by step approach with different options. I was very satisfied with the outcome and will definitely be using them in the future when I'm looking for that "just right" photo again.
Reply from Dreamstime2026-05-04
Thank you for sharing your experience! We’re delighted to hear that our team could assist you promptly and effectively. Ensuring clarity and providing step-by-step guidance is important to us, and it’s wonderful to know that you were satisfied with the outcome. We look forward to helping you find the perfect photos in the future! If you have any more questions or need assistance, feel free to reach out anytime.
I had a very positive experience using this platform. The website is easy to navigate, and the content is well-organized, making it simple to find exactly what I need. The quality of the resources is excellent, and everything feels professional and reliable.
What stood out most was the wide variety of options available and how quickly I could access and download what I was looking for. The overall user experience is smooth, and the service delivers exactly what it promises.
I would definitely recommend this to others who are looking for high-quality and convenient solutions. Keep up the great work!
Reply from Dreamstime2026-04-16
Thank you for your review!
s
szebas · 4 reviews · Experienced 2026-04-14 ·
★★★★★
They were always prompt and helpful
They were always prompt and helpful. Also it's one of the agencies I started with back in 2010.
Reply from Dreamstime2026-04-16
Thank you for your review!
L
Linda Williams · 5 reviews · Experienced 2026-04-13 ·
★★★★★
Dreamstime has many unique photographers
Dreamstime has photographers of every nationality, interest, and experience level. Images are the result of considered personal curation along with the joy of sharing creative insights.
GOT CHARGED for a FREE trial, EVEN THOUGH I CANCELLED WELL BEFORE THE EXPIRY DATE (three days prior to expiry). Reason being due to unexpected urgent life matters coming up, I wasn’t in a position to use any of the images at that time.
After disabling auto renewal I even received an email to resubscribe or lose the benefits. But when I logged in today AUTO RENEWAL was still OFF, somehow the SUBSCRIPTION still RENEWED and I got charged for something I explicitly cancelled. It seems several other uses have this issue too at this time. I also saw no mention of such a charge in the terms of service, and cancelled auto renewal under the "Payment Profiles" page as mentioned in their TOS (so this might most likely be a bug with the website)
I have not used the new subscription and it remains untouched. I’ve already contacted support via both the platform and email to the reviews address, and I’m currently waiting for a response.
Would really appreciate some assistance to resolve this issue. I will change this review and rating accordingly as any new updates arise.
Reply from Dreamstime2026-04-14
We're truly sorry for the inconvenience you've experienced. It seems there may have been a technical issue with the cancellation process. We understand how frustrating this must be, especially amidst urgent life matters. Our support team is actively looking into your case to ensure it’s resolved quickly.
Pleae contact us at [email protected] so we can manage this situation.
Please rest assured that we are committed to addressing this and providing you with a refund. We'll prioritize your request and keep you updated via email. We appreciate your patience and feedback, which helps us improve our services. Thank you for bringing this to our attention.
H
Helen Xu · 9 reviews · Experienced 2026-04-10 ·
★★★★★
Scammy practice
Free trial only lets you download images with watermarks - which is absolutely useless to anyone! I cancelled right away and they had the audacity to charge my credit card a week later for the renewal. This is bordering scam.
Reply from Dreamstime2026-04-14
We're sorry for the frustration you've experienced. The intention of the free trial, even with watermarked images, is to provide an overview of our library. However, an unexpected charge is not acceptable, and we want to make things right.
Please contact our customer support team directly so we can review your account and issue a refund promptly. Thank you for your feedback—we're committed to improving our services.
I signed up for a free trial, couldn't download any photos without watermarks and so immediately cancelled the trial and stopped autopayments.
I'm unsure how but the website has now taken £22 from my card. Feels like a scam to me...
Reply from Dreamstime2026-04-14
We're sorry to hear about your experience. The free trial does have certain limitations, like watermarked images, to give you a preview of our offerings. It’s concerning to hear about the unauthorized charge, and we want to resolve this for you swiftly.
Please reach out to [email protected] so we can investigate the issue and process a refund. Your feedback is important to us, and we're committed to ensuring your satisfaction. Thank you for bringing this to our attention.
J
Jilly · 2 reviews · Experienced 2026-04-04 ·
★★★★★
I need help please
I need help please. I subscribed to your service for a personal project (wanted to have aspen trees etched onto a shower door) I downloaded my image in two resolutions and saved them but they won't open.
Then since I hadn't resolved the issue kept my subscription another month and downloaded some other images for fun since I already paid for them--I cancelled my subscription April 3 and added the $.99 a month so I can still access my lightbox when I decide what to do with these images and got charged on April 4 for both the $25 and $.99 monthly charges. Can you take off the $25 and help me with how to open my original two downloads please?
Reply from Dreamstime2026-04-14
Hi, Jilly
Please contact us at [email protected] so we can manage this situation, please.
You tricked me with 15 free photos and then charged me.
Reply from Dreamstime2026-04-14
We're sorry for any confusion with the trial. It seems there may have been an upgrade during your free trial period. Please contact our customer support team so we can review your account and assist with a resolution. We appreciate your feedback and are here to help.
LE: I can see my colleagues already refunded you for the upgrade in the free trial, please update your review accordingly.
Best customer service Tom Templeman thank you again !
Reply from Dreamstime2026-04-07
Thank you for your review!
Tom is an absolute rock star!
C
Chris Ames · 1 review · Experienced 2026-04-05 ·
★★★★★
Great options
Reply from Dreamstime2026-04-07
Thank you for your review!
A
Agata Los · 1 review · Experienced 2026-03-27 ·
★★★★★
Scammy website practices
As other people also mentioned in their reviews, I've started my "free trial" only to find out that the images you are supposed to be able to download for free, are watermarked. I downloaded an "upgraded" version which I thought was covered by the "free trial" and the website charged me £23 (for one picture!). I contacted them via e-mail and as you can predict - they haven't replied.
Reply from Dreamstime2026-04-07
I'm really sorry to hear about your experience. We strive to provide clear information about our trial and charges, and it seems like there might have been some confusion. Please reach out to us directly at [email protected] , and we'll do our best to resolve this issue promptly. Your feedback is invaluable in helping us improve our services. Thank you for bringing this to our attention.
L
Leroy Graham · 1 review · Experienced 2026-03-26 ·
