Efficiency and accuracy of the…
The efficiency and accuracy of the response to my concern.
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Dreamstime (www.dreamstime.com) has a 3.5 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 31% give 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-10.
The efficiency and accuracy of the response to my concern.
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Fraudulent advertising. The Opt in with the 15 images promo is pure scam, nothing is free. They lock the access behind a mandatory register first (I could understand that) however, once this data is given the condition to unlock changes asking the user to input credit card data, under the dark condition of a contract where there will be a charge monthly which then the user I guess will need more than 5 step to find how to cancel and some more to be able to do it. So at this point they got your email, name and bank data for nothing. Garbage misleading content with watermarks. Dreamstime.com is a painful site to interact with, and for the most part is due to how their marketing funneling consists in a vulgar cheap customer IQ pummeling. If I had to guess what is Dreamstime.com targeting as their ideal lead, the first idea to pop into my head would be the most clueless vulnerable human being, animal or actionable thing able to put credit card data may be either, "the more uneducated the subject is, the better" or the whole digital divide old people,I mean, just lowlife scammers.
I'm really sorry to hear about your experience. Our aim is to provide a transparent and straightforward service, and it seems we've fallen short in this instance. We appreciate your feedback and would like to address any concerns you have. Please contact us directly at [email protected] so we can assist you further and work towards a resolution. Thank you for bringing this to our attention.
With more than 9000 files, including 7500+ videos, 0 sales in last 7 months. I doubted if they are stealing sales and earnings. How come 0 sales in 7 months with those many number of files?? And customer support not responding to any mails, which shows the website is dead or they doing fraud
Hello Devendar Reddy Thank you for your feedback. We’re one of the largest stock photo agencies, and our goal is to assist all contributors in achieving success on our platform. It's unusual for an account with such a large portfolio to have zero sales over several months. Please email us directly at [email protected] with your account details so we can investigate this matter closely. Your success is important to us, and we're committed to resolving this issue. We appreciate your patience and cooperation. Best regards, Dreamstime Customer Support Team
It is a great platform to sell images & videos
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Do NOT use these services. I’ll tell you exactly what they did to me. First I saw an image I wanted. It said it was free to download, but I had to enter my card details first. I thought fine, whatever, if it’s free. Then I go to actually download the image and suddenly it says I have to pay for it. So I couldn’t even get the image I came for. Total waste of time. After that I tried to unsubscribe or remove my card, and there is literally no clear option to do it. I looked everywhere. I did find a “turn off auto-renew” button, so I clicked that thinking it would cancel anything connected to my card. Then later I check my bank transactions and see they’ve taken $32 from me. I’ve sent multiple support messages and they’re barely responding, extremely slow, and honestly I doubt I’ll even get my money back. I would NOT recommend this service to anyone unless you enjoy getting messed around and having your money taken. They push you to link your card first. Then they make it confusing to remove it or cancel anything. Then they charge you, and the refund process is slow, frustrating and a huge waste of time. Feels like they just take people’s money and hope you give up trying to get it back.
Hi Sean, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We strive to make our processes clear and straightforward, and it sounds like we’ve fallen short here. Please reach out to us directly at [email protected] so we can resolve this issue promptly. Our team is committed to assisting you and ensuring you get a satisfactory outcome. Thank you for your patience, and we hope to make this right for you. Best regards, Dreamstime team Feel free to customize this message as needed!
I had an issue with a subscription charge while trying the free trial, but the support team handled it quickly and professionally. They were very helpful, responsive, and resolved the situation by issuing a refund. Because of the excellent customer service, I actually feel much more confident about the company and would consider using their platform in the future. Thank you for the great support! — Roseli Oliveira
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The choice in imagery variations
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In a year, I sold one picture.
Thank you for your feedback! We appreciate you sharing your experience with us. We understand that selling just one picture in a year might be frustrating, and we're here to help enhance your experience. Have you considered exploring different marketing strategies or engaging with our community for tips? We’re always here to support our members with resources and advice. Please feel free to reach out if you have any questions or need assistance. Wishing you more sales and success in the future! Best regards, The Dreamstime team
I only briefly used Dreastime. But I unfortunately left my account in auto-renewal mode. When I noticed that on my credit card bills, a simple online contact triggered a live person to evaluate and refund my payments without question. Great customer service.
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Absolutely scammy website practices. They force you to give them your credit card info, address, phone number, name, pretty much EVERY DETAIL, before you are able to start a supposed "free trial". Then, when you finally start the so-called "free trial", that's when they tell you that the 15 images you are supposedly able to download for free are watermarked. If you want to download an image during your "trial", then you have to "upgrade", which means, you have to pay their subscription upfront. On top of all this, it is literally not possible to delete your account or request that they delete your personal details. Don't think you'll find scammier business practices, outside of full-on phishing attempts from hackers.
Thank you for sharing your concerns, Lilly. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is to provide a transparent and positive experience for all our users. We understand the frustration regarding the trial process and the use of watermarked images. Our team is currently reviewing these practices to ensure clarity and that user expectations match their experience. Regarding account deletion, we are committed to user privacy and are improving our processes to make account management more straightforward. Please reach out to our support team directly at [support email] so we can assist you further on this matter. Thank you again for your feedback. We value your input and are working hard to resolve these issues. Best, The Dreamstime team
“Excellent experience! The platform is easy to use, uploading photos is smooth, and the overall process is very professional. Highly recommended for photographers.”
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Good experience, thanks
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a great amount of very good photos for every purpose.
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Good range of videos and illustrations. Sometimes downloads are not easy or disrupted. Most often everything works well. Suggestion to bring more flexibility about exchanging an image for a video for example may be very useful. Over all satisfying experience. This has enhanced my possibilities for creative presentations and expressions.
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Unfortunately, I haven’t had any sales. Only one image sold in a year, while on other stock platforms the situation is completely different.
I'm sorry to hear about your experience. It must be frustrating to see such differences in sales. If you haven’t already, consider reviewing your keywords and descriptions to enhance visibility. Additionally, our support team is here to help with any strategies or insights that might improve your sales performance. Thank you for your patience and contribution.
Good Yes, I have been using it for a long time. I want the videos or photos I have to come up in search so that I can benefit from them. Thank you.
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I have never, ever, ever seen a more blatant example of bait and switch. Working on a project for a party my wife is planning and on a DIFFERENT site got a popup offering me a one-week free trial. OK. Signed up, gave my credit card info and as soon as I tried to download some images, it informed me I didn't have enough credits. I needed to spend $31 for my free trial to work.
I'm sorry to hear about your experience. It sounds incredibly frustrating, and I understand your concerns. Free trials should be straightforward, and we apologize for any confusion. Please reach out to our customer service team so they can address this issue directly and assist with any billing concerns you have. Your feedback is important to us, and we’ll work to improve our communication and processes.
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