We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at [email protected].
Written by the business, not verified by us.DuGood Credit Union (www.dugood.org) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 92% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-09-06.
Kiesha in Member Services was very knowledgeable and helpful. Kiesha explained things to me in detail regarding a charge I was disputing on my debit card.
Hi Katrina, Thank you so much for the kind words about Kiesha! We're so glad she was able to help with your debit card dispute and answer all your questions. We're grateful for the opportunity to serve you!
On Tuesday 12/23 around 11:15am, I went to purchase a money order from The Vidor, Texas drive through. I had asked the young lady helping me if they sold stamped envelopes? They didn't, however she found a stamp and an envelope and gave them to me with a Merry Christmas wish. Although this may seem very minor, I am recovering from a leg reconstruction surgery and do not get out well or often. This act of graciousness by said employee meant taking a load from me. She was very polite and professional as well. I called for her name, however I was only able to leave a message. This employee at The Vidor location made a person's day today. I do not want to underscore the relevance of her actions. She made my morning of running errands much more accommodating. Thank you from a long time credit union member. Your act of kindness was and is very appreciated.
Hi Larry, Thank you for your kind words! Your review truly warms our hearts! We're so glad that our staff could make your load a little lighter. We're praying that your leg recovers fully, and we hope we get to see you next time you're able to get out and about. Thank you for sticking with DuGood over the years. We're grateful for members like you!
David Brown is an absolute legend! He went above and beyond to accomplish his goal and take care of myself and my families financial situation! I was looking to cut my time with DuGood short and move to another financial institution and through David’s amazing customer service I will stay a client of DuGood for more years to come! God Bless and Merry Christmas!
Hi Cody, Thank you so much for your honest review! We're so glad that David went the extra mile to help you and your family. That's what the DuGood difference is all about! Thank you for your kind words and the opportunity to continue serving you. Merry Christmas, and may your 2026 be filled with many blessings!
DuGood Customer Service Staff , Beaumont , Texas High quality service from Ms. Mary the switchboard operator and the entire staff of the service department. Reliable , well mannered and smart.
Hi there, We so appreciate the kind words! We hit the jackpot with Ms. Mary and the amazing folks in our Digital Center. We're so grateful to have them on our team AND to have you as a member.
Tennile Ramsey showcased excellence & ambition during our phone call. I had struggles with my reward account. She assisted me throughout the entire process & also further supported me that wasn’t required. Due to this, I was able to get my reward points increased through her knowledge as well as gain access to the platform. This consistency and effort showcases her true dedication to the mission of the organization and the community.
Hi Jasmine, Thank you so much for your lovely review! Tennile is such a wonderful asset to our team, and we're so glad you were able to connect with her. Keep racking up those reward points! We're truly grateful you're part of the DuGood family.
Very good service was kept informed throughout
Hi Richard, Thank you so much for taking the time to leave us a review! Your kind words mean the world to us.
While this is not my first time calling dugood!! this is my first time giving a review.. Jada has always been very helpful and very patient with me. She is a life saver she always finds a solution to a problem. Thank you so much for your help!!
Hi Jaime, Thank you so much for taking the time to leave a review! We're thrilled to hear you enjoy working with Jada. She's such a wonderful asset to our team, and we'll be sure to share your review with her. It will mean so much! Thank you again for the kind words. It's an honor to serve you!
My experience was so wonderful due to the help of the amazing Jada Needham. She helped me start my account with no issues and was able to help get my online banking started after having a few issues. I appreciate her support and responses in a timely manner and I would recommend her to anyone I know.
Hi Emily, Welcome to DuGood! We're so glad you've joined our credit union family - and that you've gotten to know Jada. She's such a wonderful asset to our team. We'll be sure to share your review with her. It will mean the world!
Highly recommend working with the Loan Representatives at DuGood! They are responsive, accommodating, professional and efficient. The got my HELOC processed in record time not to mention at a lower rate than others in the area. As a bonus, they also covered the loan fees/closing costs at no cost to me AND I received a promotional $300 deposit back into my account. I definitely recommend using them. They are always my go to for loans, whether it’s for an automobile or a mortgage. You should give them a chance too.
Hi Jeff, Wow! We're blown away by your kind words! Thank you so much for sharing your experience — and trusting us with your loan. We're truly grateful for the opportunity to serve you!
Hi Sadie, Welcome to DuGood! We love hearing our staff made you feel right at home. We look forward to serving you!
Just started
Hi Shahnoza, It seems this feedback may have been intended for a different business. We truly appreciate you taking the time to share your thoughts and hope you have a great experience wherever you intended to leave this review
Hi Zainab, It seems this feedback may have been intended for a different business. We truly appreciate you taking the time to share your thoughts and hope you have a great experience wherever you intended to leave this review
Excellent customer service. Answered all my annoying questions and were very helpful. Thank you Kennedie and Jada!
Hi Veronica, Welcome to DuGood! We’re so glad Kennedie and Jada could make your experience a great one — no such thing as annoying questions here! Thank you for the kind words and for letting us serve you.
Customer service was fantastic. Very friendly, very helpful answering all of our questions. Also appreciated the fact that it did not take us long to set up two new accounts. Everything was explained to us and we were given our cards to use immediately. A very good experience.
Hi Cathy, Thank you for the awesome review! We’re so glad our team could make opening your accounts quick, easy, and friendly. We appreciate your trust in us and look forward to serving you.
Everyone involved was prompt and professional.
Neil and Julie, Thank you for trusting us with your auto loan! We're so grateful for the opportunity to serve you.
Hi Travis, Thank you for the kind words! We’re so glad you’re part of the DuGood family.
Hi Joe, We’re glad to hear your lending experience was quick and easy! Thank you for choosing DuGood.
Hi Mary, Thank you for your review! It seems this feedback may have been intended for a different business. We truly appreciate you taking the time to share your thoughts and hope you have a great experience wherever you intended to leave this review.
Hi Baldomoro, We’re so glad you had a fast and easy experience with our team! Thank you for sharing your kind words. We're grateful for the opportunity to help with your auto loan.
Easy process! I've been with them for years and they always take care of the things I needed. Recently applied for a small loan and was able to go through the process easily.
Hi Joshua, Thank you for your continued trust over the years! We’re glad your recent loan process was smooth and easy, and we’re always here to take care of your needs.
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