We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at [email protected].
Written by the business, not verified by us.DuGood Credit Union (www.dugood.org) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 92% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-09-06.
The manager helped me open up my account with no problems. She was very friendly and helpful
Hi Gerald, We're pleased to hear it! Thank you for joining our credit union family. We look forward to serving you!
Thank you so much, Michael. Wishing you a warm welcome to DuGood!
Recently approved BNPL plan. Super quick response and short wait for funds. The experience was quick and easy and allowed us to purchase something we needed. This new buy now pay later program is another great addition to DuGood’s already wonderful banking experience.
Hi Hazel, We are thrilled to hear that using Buy Now, Pay Later worked so well for you! When we rolled out the program, that's exactly what we had in mind — a quick, easy way for members to purchase the things they need. Thank you so much for your feedback! We truly appreciate it!
Tammy, is always so friendly, knowledgeable and helpful. Really appreciate her going above and beyond to help us get this loan modified.
Hi Ricky, Thank you so much for the kind words about Tammy! She's a valuable part of our team, and we're so glad that she could help get your loan exactly where you need it to be. We're grateful for the opportunity and hope you enjoy your new vehicle!
I completely forgot what I was told yesterday and needed a reminder today. Thank you so much
Hi Constance, Welcome to DuGood! We know there's a lot to take in when you first open your account. Did you get the answers you were looking for? We're always here to help when you need us!
My experience was great and very simple for me to understand.
Hi Roslyn, We're thrilled to hear it! Thank you for trying out Buy Now, Pay Later. We hope it works out really well for you.
Not having to miss work to come in to sign paperwork. Thank you
Hi Walle, Don't you love it?! We're so glad we can make life a little easier for our members. Thank you for the opportunity to help with your loan!
Hi Brandy, Thank you for giving Buy Now, Pay Later a try! We're excited that you found it so easy.
I’ve been banking with DuGood since my junior year of High School and now that i’m in my senior year of college, I don’t plan to leave anytime soon! Everything is simple, easy to use, and care free! Their “buy now, pay later” program is one of my new favorite things!
Hi Amaya, Thank you so much for your kind words and for being a part of the DuGood family all these years! We love hearing that you've stayed with us from high school through college — that's what we're here for. We're especially glad you're enjoying our "Buy Now, Pay Later" program! If there's ever anything you need, we're just a call or click away. Thanks again for trusting DuGood!
I Love Dugood! They are exceptional! I am so glad we decided to go with them for our banking needs!
Hi Elisha, We're truly honored that you're part of the DuGood family! Thank you for trying out Buy Now, Pay Later. We're excited to be able to offer it to our members.
Best customer service ever. Always helpful and understanding. They are always smiling when they greet you.
Hi Barbara, Thank you so much for the kind words! We're thrilled to hear that you've had such a positive experience with our team. Providing friendly, helpful, and understanding service—with a smile—is what we strive for every day. We truly appreciate you being part of the DuGood family!
They are very helpful and great to work with
Hi Howard, Thank you so much! We're happy to hear you had a great experience with our team. It's always our goal to be helpful and easy to work with. We appreciate your support and look forward to serving you again!
Hi there, Thank you for your review! It seems this feedback may have been intended for a different business. We truly appreciate you taking the time to share your thoughts and hope you have a great experience wherever you intended to leave this review.
Ashanti was very patient and helpful throughout the process. Thank you!
Hi Elizabeth, Thank you for your kind words! We’re so glad to hear Ashanti provided such patient and helpful service—she’s a valued member of our team. We’ll be sure to pass along your appreciation. Thanks for choosing DuGood!
Service rep was very helpful and friendly.
Hi Patricia, We're pleased to hear you had a great experience with our staff! Thank you for choosing DuGood. We're honored to have you as a member.
Hi Jesse, Thank you so much for the 5-star review! We hope you're enjoying Buy Now, Pay Later. We're thrilled to be able to offer this to our members.
Marrisa was very helpful, and keep us informed with every step of the process.
Thank you for your kind words! We're so glad to hear Marisa provided such helpful and consistent communication throughout the process. We'll be sure to pass along your appreciation. Thanks for choosing DuGood—we’re always here to help!
The documents were submitted in a timely manor, the title company wasn't as prepared as they should have been. DuGood did everything as needed. Very satisfied. Thank you. Today is 7/15/2025.
Hi Johnny, Thank you for your feedback! We sincerely apologize for the delay and any frustration you experienced during your loan process. We know how important clear communication and timely funding are, especially after getting pre-qualfied. We understand that you had a chance to speak with our Mortgage Specialist, Connie - and that the title company ran into a few issues on their end. If there is anything else you'd like to share with us, we're here to help. Just give us a call at (409) 899-3430.
Friendly service when opening an account.
Hi Jessie, Welcome to DuGood! We're so glad you've joined our credit union family!
Great customer care, great incentives. Process easy from beginning to end.
Hi Raul, Thank you so much for choosing DuGood! It was a pleasure to help with your loan. We're thrilled that you had such a great experience.
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