Jada was very helpful & attentive!
Reply from DuGood Credit Union2025-06-04
Hi Tony, Thank you for the kind words about Jada! We're so glad you enjoyed working with her. We're so thrilled that you've joined our credit union family!
About DuGood Credit Union
Data updated- Website
- www.dugood.org
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 29 reviews
- Replies to negative
- 92% (11/12)
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About this business
We're on a mission to DO GOOD for Southeast Texas by helping our members achieve their hopes and dreams. We believe you matter most...and deserve 5-star service. Your experience is important to us! Should you have any questions or concerns, please feel free to contact us at [email protected].
Written by the business, not verified by us.Is DuGood Credit Union legit?
DuGood Credit Union (www.dugood.org) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 92% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-09-06.
What people say
Yes they ok very good care fo my needs
Reply from DuGood Credit Union2025-06-04
Hi Edwin, Thank you for the kind review! We're grateful for the chance to help with your loan.
The people at the location
Reply from DuGood Credit Union2025-05-28
Hi Roy, Thank you so much for the 5-star review! We're so grateful for the opportunity to help with youir loan.
Great service and great rates very…
Great service and great rates very helpful and polite
Reply from DuGood Credit Union2025-05-28
Hi Mary, We're so thrilled to hear that you're pleased with everything about your lending experience. Thank you for choosing DuGood for your loan!
Fast and very help full easy to use…
Fast and very help full easy to use forms
Reply from DuGood Credit Union2025-05-28
Hi Gary, Welcome to DuGood! We're so glad you had a great experience opening your account. We look forward to serving you!
Awesome Employees
The employee who helped with my account was amazing and the receptionist was super nice
Reply from DuGood Credit Union2025-05-28
Hi JT, Welcome to DuGood! We're so glad our staff gave you the 5-star service you deserve. We thrilled that you're part of our credit union family!
Deanna was very helpful in helping me…
Deanna was very helpful in helping me refinance my car. Fast friendly service
Reply from DuGood Credit Union2025-05-28
Hi Barbara, Thank you for your kind words about Deanna! We're so thrilled we could help you save - and that you had a great experience with your refi.
I was told I couldn't open an account…
I was told I couldn't open an account due to not being able to recall a previous phone number that I had over 5 years ago. I felt singled out and unwelcome.
Reply from DuGood Credit Union2025-06-04
Hi Pamela, Thank you for reaching out to us! We always want you to feel comfortable to share your feedback, even if you're not happy about something. We understand our VP of Operations reached out to you to talk about your experience. If you have any additional questions, please don't hesitate to contact us.
Jada was extremely helpful and answered…
Jada was extremely helpful and answered all of my questions.
Reply from DuGood Credit Union2025-05-28
Hi Erica, Welcome to DuGood! We're so glad to hear that you enjoyed working with Jada. We're excited that you're part of our credit union family!
Fast and easy transaction
Reply from DuGood Credit Union2025-05-21
Hi Mason, Thank you for taking time to leave us a review! We're grateful for the opportunity to help with your loan.
Needed help in a big way and it was…
Needed help in a big way and it was handled quickly and completely.
Reply from DuGood Credit Union2025-05-22
Hi Zachary, We're so glad we could be there to help when you needed us! Thank you for trusting us with your loan.
Point Blank … it was My loan officer
Point Blank … it was My loan officer, Mrs. Marissa❗️. Her Patience, Her Knowledge, Her Helpfulness, and MoreSo Her Excitement for Me … Made the process of purchasing My vehicle Sooooo Refreshing. Thanks Mrs. Marissa … You’re the BEST ❗️❗️❗️
Reply from DuGood Credit Union2025-05-21
Hi Kenneth, That's amazing! We're so glad Marissa made your lending experience memorable. Thank you for the opportunity to help with your loan. Congrats on your new vehicle!
dugood experience
I have been banking with Dugood for a while now! opening up a account with dugood has been my best banking experience. any issue i have had they have helped me every step of the way. from losing my card to opening up a loan. great bank.
Reply from DuGood Credit Union2025-05-21
Hi Xochilt, Thank you for the kind review! We love growing with our members and being there to help every step of the way. It's an honor to serve you!
Dealing with Nikki in the lending…
Dealing with Nikki in the lending department over the phone made this very easy.
Reply from DuGood Credit Union2025-05-22
Hi Gilbert, Congratulations on your new vehicle, and thank you for the kind words about Nikki! We're so glad she made your lending experience a great one. We're grateful for the opportunity to help with your loan.
ATV Purchase
Niki was easy to work with & very efficient. Love her…
Reply from DuGood Credit Union2025-05-22
Hi Tamra, Thank you so much for the kind words about Niki! We're so glad she made your lending experience a pleasant one. We hope you have some great adventures in the new ATV!
Dugood makes banking easy!!!
Fast & Easy loan process and no hassles! Money in account less than 30 minutes!!!
Reply from DuGood Credit Union2025-05-22
Hi Niles, Thank you for the nice review! We're pleased to hear that getting your loan was so easy. We're grateful you chose DuGood!
They can do better by increasing…
They can do better by increasing communication turn around
Reply from DuGood Credit Union2025-09-22
Hi Farai, Thank you for your review! It seems this feedback may have been intended for a different business. We truly appreciate you taking the time to share your thoughts and hope you have a great experience wherever you intended to leave this review.
Jasper Branch top shelf service!!
The folks at the Jasper branch are excellent. They go well beyond what I’ve experienced at other financial institutions. Those people at the Jasper branch all deserve recognition for the work they do.
Reply from DuGood Credit Union2025-05-15
Hi Richard, Thank you for your kind review! We so appreciate your words about our Jasper crew. They are true gems! Thank you for the opportunity to help with your loan. We hope you're enjoying your vehicle!
Very pleased
Both people I dealt with were very professional and most helpful. I had limited time to complete this transaction and they both were respectful of my time constraints and did their best to help.
Reply from DuGood Credit Union2025-05-15
Eveley and Bertha, Thank you for your kind words about our staff! We're so glad they were able to provide the help you needed quickly. We're so excited you're part of the DuGood family and look forward to serving you!
Allison Medina made the experience… very easy
Allison Medina made the experience extremely easy. She financed a new vehicle for us and got our other one moved over from Wells Fargo to DUGOOD which is where we wanted it from the start. We love, love love DuGood.
Reply from DuGood Credit Union2025-05-13
Hi Cindy, Thank you for the kind words about Allison! We're so glad that you enjoyed working with her, and that she was able to help get everything moved over for you. We're grateful for the opportunity to help with your loan and hope you're enjoying your new vehicle!