Easirent (www.easirent.com) has a 2.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
This was a horrible place to rent a vehicle. Staff are very rude. Would not recommend renting a vehicle from them. Rental property not listed. This was in Las Vegas at Harry Reid International Airport. Showed them my insurance coverage but would not rent to us until we bought there insurance. What was a great price became an expensive price. Stay Away
We rented in Las Vegas and the initial shuttle was great. One at the main office it took almost 1.5 hours to receive the rental, there were also several guests waiting. They stated were waiting for card to be washed. After using the car for 3 days, the return process was quick and the shuttle returned us in a timely manner. Also, they will ask for your "full coverage insurance policy" . This was the first time I have ever been asked this from a car rental company. Would I use the company again? The answer is no.
Wait time for the shuttle was over 20 minutes at the Tampa airport. The driver was courteous and helpful with luggage. Car locations is a A LONG WAY FROM THE AIRPORT. I haven’t returned the car yet but have concerns about how much time I should allow to make sure I don’t miss my flight! Tristen at the counter was amazing. I showed up with an expired insurance card but he worked with my insurance company to verify current coverage. Inside of the car was clean but the windows had lots of water spots. Although the price is great, I’m not sure I would use them again. Having to lug suitcases up escalators and then stand outside in the heat for 20+ minutes waiting for the shuttle is more than I want to face.
Worst rental car experience in Vegas ever. Never rent from them.
This company has turned a bad experience into a better one.Hospitalized on my trip and faced with being charged late fees ect.This company made it so that I could extend rental and not have to worry about late fees and lossing my deposit.Thank you Easirent Orlando. You guys are the greatest.
Check-in was fine and efficient until I learned you have an add on fee for driving out of the state in which you rented the car The agent assured me the extra $110 was in the fine print - and I’m sure it is- bad on me for not reading that. However I have a huge issue with any fee that is not fully disclosed at the marketplace level when you are shopping for a car. So unfortunately- I can’t imagine what other fees you have that are not fully disclosed upfront- I can’t use your company again
poor service. Delayed pick-up time took over 45 min. to be picked up. Then required proof of insurance, which has never been requested at other rentals. Also charged too much for the local version of easy pass. Then they knew we were there and were renting. once everything was finally in place then they said it would only be a minute while they washed the car. The car should have been ready. this was not a pleasant experience . Will NOT rent through you again.
Charged me twice dont want to fix it. It takes a really long time to get the car and return the car. They are really understaffed.
I recently rented from Easirent in Charlotte and had a very disappointing experience regarding their insurance practices. Despite bringing my full insurance declarations page (which showed comprehensive, collision, and liability coverage with a standard $500 deductible), the agent refused to accept it. They claimed that buying their internal insurance was a "North Carolina state law requirement." This is factually incorrect. Per NC General Statute § 58-33-17, rental car insurance is optional, and companies are legally required to disclose that their policies may duplicate a renter’s existing coverage. I have rented from major brands like Dollar in Charlotte before without this "requirement." Being forced to pay for redundant coverage under the guise of state law is a deceptive trade practice. If you rent here, bring a printed copy of your declarations page AND a copy of the NC statute, though even then, be prepared for a high-pressure sales tactic. I will be filing a formal complaint with the NC Department of Insurance.
From the moment we were picked up from the airport, I knew this was a poor decision. Shuttle driver was very unprofessional and not very friendly. When we arrived at the rental center, the place was so unorganized. The man that took care of us didn’t have a clue what he was doing and it took forever. They handed us keys to a car and said push the lock button and wait for the car to chirp and you will know which car it is. The car was awful. Scratches and scrapes all along the bottom of it and not rental friendly. I took photos because nobody inspected it with us and I’m not being blamed for those. When I asked about the return shuttle to the airport, I was told I needed to UBER back as nobody would be available on a Wednesday morning. I also got a phone call asking what the license plate number was because they weren’t even sure which car I was assigned to begin with! (Again, the guy didn’t know what he was doing) Would never recommend this company to anyone!
The vehicle pickup location in Phoenix is 10-12 minutes from the main rental car pickup building. Not a huge issue if they had more than one shuttle running, their direct competition had at least 3 shuttles. Their is a reason the price was extremely reasonable, the quality of vehicle and the overall customer experience was extremely unreasonable. the saying "you get what you pay for" couldn't be more true
Customer service at the counter was fantastic!
Car reeks of cigarettes, it was dirty, windshield was still covered in bugs, and left with less than a quarter of gas
the rep at the desk first of looks David Grohl!!! he was amazing and helped me with the car particulars and helped because the assurance place I originally rented from scammed me - I was able to get a nice suv to enjoy our time here A. Savage-Sykes Philadelphia PA
The young ladies that were helping us were great!! Although they were dealt a stressful situation, they still handled everything with patience, kindness and understanding. Las Vegas Airport
Absolutely trash company. Kept my 500$ deposit for 1 day of additional rent. The car was dirty. Didn’t have the tow hitch as advertised. And then the office lied and said they’d call back. Messed up the whole trip. Absolutely ridiculous that you kept my deposit for 1 additional rental day. I’m going to my lawyer with this. DO NOT TRUST THIS COMPANY
If I could give a negative 100 I absolutely absolutely would. Never and I mean never use this company. My 110 rental turned into a 336 rental for a 4 day trip. Beware, they will charge and fee you to death. Airport fees (I am a local, I took an uber there). Say oh, everyone has to pay that. They coerce you to pay for their Sunpass package, which for me came to $64. I told them, I have my own sunpass, whelp if you don't use their sunpass you cannot use the sunpass lane with your sunpass or you will be charged an additional ($25) administration fee plus the toll fee. They have you, because you need to use the car immediately, otherwise I would not be there. If I could have told them to shove their car, added fees and nasty nasty counter people I would have, but they know, they've got you and this take every advantage of you they can. My counter person was rude, patronizing and condescending. Oh here is the kicker, I had my sunpass in my backpack, so I WAS CHARGED for each and every toll I went through. I was told to email customer service, no phone number just email (bad sign). Customer service would not refund my 64 dollars, would not credit the tolls I paid from the 64 dollars. Instead they told me to solve this with Sunpass on my own. I asked for their sunpass information to do just this, and nothing. I sent repeated emails, nothing. This is by far the worst experience I have ever had not only renting a car but dealing with any company. I'd rather pay more through a reputable company then think I am getting a deal from this terrible, rude and worst customer service company, then walking out of there with my rental car angry and feeling (which I was right) that I got totally screwed because they can!! Don't walk away from using easirent, RUN RUN - Worst experience. I should go on any review site and say the same exact same thing! WORST EXPERIENCE EVER, WORST COMPANY EVER, WORST CUSTOMER SERVICE EVER.
25+ minute wait for the shuttle that took us way far from the airport so we were stuck with them 25 minute wait to begin rental process only to be told they only accept a handful of insurance which is NOT what signs or website states. The insurance was more than the rental. 3 people were returning cars early bc they had bald tires, no oil or other problems. I have never been so frustrated. Terrible experience and had I been able to get anywhere else or not have an event an hour away I was have eaten the rental cost and gone back to the airport. Horrible.
TJ made the experience fast and easy! Thank you
200 reviews matching