Very bad service
I haven't received the mobile and they promised to refund from more than 3 months which never happend. So simply I haven't recieved the mobile and I wasn't refunded. I spent 130 euros for nothing.
About Efox Shop
Data updated- Website
- www.efox-shop.com
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Replies to negative
- 12% (12/99)
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About this business
Efox Shop is a Chinese online shop with local warehouses and reparation service in Europe. The company was founded in Hamburg in 2013 and has its headquarter since 2007 in Shenzhen. Since the moment we founded Efox Shop, our vision was to empower people worldwide in buying and selling online. Wether you are a wholesaler looking forward to increase revenues, a retailer who refuses to pay the high prices in your country, or a customer looking to get the latest products, Efox Shop is your right choice. We are very experienced in the electronic device segment and has a huge network of Chinese wholesale manufacturer to keep costs low while maintaining the highest standards. Furthermore it will make sure to have a wide range of products to offer including Huawei, Xiaomi, Meizu, OnePlus, Umi, Elephone etc. Efox Shop is committed to becoming the most loved and trusted electronic marketplace by offering superior shopping experience, timely shipping and quick customer service.
Is Efox Shop legit?
Efox Shop (www.efox-shop.com) has a 3.3 out of 5 rating on OK.one, based on 252 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 12% of negative reviews. Last updated 2026-10-24.
What people say
Thank you
Changed my mind - Refund with no Problems! Thanks!
Good shop
Good price for tablet, very fast delivery, communication OK.
Terrible service
Three months after taking delivery of my new Elephone Vowney light, the vibration device stopped working. I contacted Efox service and chose to have it repaired in Germany which would be a lot faster than sending it to China according to Efox. This meant paying for postage and repair hrs yourself which already is not what you expect when warrantee is applicable. Finally I received notice that the phone was repaired and would be sent to me by DHL. Couple of weeks and mails later, still no phone! although DHL claimed it was delivered. Efox service told me to contact DHL. I did. DHL told me that only the sender can initiate a propor DHL investigation. Finally Efox accepted that they would initiate the study with DHL. It is now weeks later and I have sent mails to Efox asking where my phone is. Absolutely NO response whatsoever! Needless to say this is totally unacceptable. Worst sevice experience ever! Do not purchase from Efox! Service is terrible!. My ordernumber is 20160711207988 The reply of Efox (below) is not correct. DHL has acted on behalf of Efox to return the phone to me. Efox should claim with DHL. I cannot claim with DHL because I am not the sender. I explained this already clearly in my first review text.
Reply from Efox Shop2016-12-20
Laut DHL haben Sie die reparierte Ware bereits erhalten. Beschweren Sie sich daher bitte bei DHL, wenn dieses nicht der Fall sein sollte. Denn wir haben hierauf keinen Einfluss. MfG Christopher Chan
Good price, fast delivery, good shop
Excellent
Great product, great price, great seller, very fast dispatching. Thank you! :-)
Good offers, fast delivery, great service.
This is the second time I order from here, fully satisfied so far.
no proper respons on questions asked
no respons on resquest for return sending.
Reply from Efox Shop2016-12-20
Ihnen wurde bereits per Email mehrmals geantwortet. Überprüfen Sie das bitte.
good shop
Ordered from german wharehouse, fast delivery.
YotaPhone 2 YD206
I bought the YotaPhone 2 YD206. It is not suitable for the European market (LTE does not work) and there are also no updates. In the shop was not mentioned.
Reply from Efox Shop2016-12-02
Hallo, man unterscheidet beim Yotaphone zwischen einer Normalen und einer Internationalen Version. Sie haben höchstwahrscheinlich die Normale bestellt. Bei uns wird diese auch ersichtlich gekennzeichnet. Wie lautet die BEstellungsnummer von Ihnen? MfG Christopher Chan
Delivery to Germany from European storage within 3 days!!!!
Extremely fast shipping, item as described, recommend buying here!
Worst service i ever had in my live.
Email answers not more as 5 words from noobs. In this shop,you get all the time different answers ... with their warranty and shipping infos.Warranty? Yes...if you have up to 9 months time to get your HW back! In my case, i shipped the handy two times and both times i have gotten it back unrepaired! You think you get "new item,proofed working?"...you go very wrong! And you have to send back new not working items for your money to china, from whereever they had shipped it to you. They dont care about, whos fault it has been.YOU pay that fault for shure! Cruely support,every time signed up from the same person.This supporter...and they have only one... doesnt know what she is doing, cause with these couple of wrong informations, let me think, that this company will not hold what they promised in their privacy policy. NEVER AGAIN
Perfect
Very good shop
no delivery, over 4 months,
no reliable shop, they give nothing on customers. And don't deliver what you ordered. After paying and asking at service nothing works. so pay, and you ll get nothing.
Reply from Efox Shop2016-11-30
Hallo, wie lautet die Bestellungsnummer? Melden Sie sich bei service-efoxshop@hotmail. MfG Christopher Chan
Buying Lenovo zuk z2
Google play service wont work and can't install any application :(
Reply from Efox Shop2016-11-30
Hallo, das sollte möglich sein und keine Probleme geben. Einfach mal bei ZUK Webseite nachschauen und fragen. MfG Christopehr Chan
Faulty device. Also fake rom.
I will never buy from them again
Reply from Efox Shop2016-11-22
Hallo, Ihre Ware wurde nun bereits versendet. Eine Trackingnummer gibt es laufe dieser Woche. MfG Christopher Chan
NEVER BUY SOMETHING THERE!
NEVER BUY SOMETHING THERE! RS553947673NL bei 17track ynet Undeliverable item, will be returned to sender No article - Money back by PayPal from AUKEY INTERNATIONAL LIMITED. Thanks to PayPal! I will never buy there again!
Reply from Efox Shop2016-11-19
Hallo, entschuldigen Sie uns für die entstandenen Probleme. Es freut mich, dass Sie Ihr Geld inzwischen erhalten haben. Wenn die Post nicht im Stande ist kann man leider wenig machen. MfG Christopher Chan
It´s okay
It´s Okay - Maby the support could be a bit faster
Reply from Efox Shop2016-11-19
Hallo, Sie haben Ihr Geld inzwischen zurückerstattet bekommen. Überprüfen Sie das auf Ihrem Konto. Wir entschuldigen für das entstandene Problem. MfG Christopher Chan
Recommanded trustable shop
Item was delivered as described, very fast shipment from Europe, no problems neither with customs nor with payment
Gladly again and again
Fast and uncomplicated delivery. Safely packaged.
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