Egencia (www.egencia.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
P
PLP · 19 reviews · Experienced 2026-08-03 ·
★★★★★
I have booked a venue that i Have used…
I have booked a venue that i Have used numerous times... The venue are now saying accomodation not possible and to cancel booking . Your systems keep giving no response ... so now can't get refund .. Someone please provide me with someone to contact
Reply from Egencia2026-08-05
Hello,
We are sorry that you had a negative experience with us. We recommend getting in contact with our team via our live chat available on the app or call the number shown on your app too. Our Travel Consultwill happily help you.
Thanks,
Egencia by Amex GBT
M
Mimi · 1 review · Experienced 2026-07-22 ·
★★★★★
Professionalism and efficiency
I was answered quickly and with very much kindness and efficiency
Reply from Egencia2026-07-31
Hello Mimi,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
M
Matthew · 1 review · Experienced 2026-07-31 ·
★★★★★
Easy to use and fast
Reply from Egencia2026-08-05
Hello Matthew,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
M
Minh Tran · 1 review · Experienced 2026-07-26 ·
★★★★★
Good service
It’s user-friendly, and easy to book the flight, car and hotel for business trip. I especially appreciate the service, Egencia agency on telephone helped me to modify the reservation and minimise the loss only 1 day before departure.
Reply from Egencia2026-07-29
Hello Minh,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
L
Lars · 1 review · Experienced 2026-07-06 ·
★★★★★
Easy booking
Easy booking, received travel information and tickets directly per email.
Seat reservation, requested later on via phone call was easy and information has also been shared immediately.
Reply from Egencia2026-07-20
Hello Lars,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
Easy to use. Good search for flights, hotels, etc.
Reply from Egencia2026-07-21
Hello Ralf,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
C
Christopher · 5 reviews · Experienced 2026-07-14 ·
★★★★★
Easy booking
Once I found an hotel under my company's rate cap, booking was very easy.
Reply from Egencia2026-07-20
Hello Christopher,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
S
Stuart · 1 review · Experienced 2026-07-13 ·
★★★★★
Very easy to use and lots of choice int…
Very easy to use and lots of choice in the area you are trying to book.
I used the service to book a hotel, it was work related and all processed and paid for by the company as set up. Once logged in all my details are already completed on the booking forms, so very quick and no need to go through the process for claiming back expenses.
Reply from Egencia2026-07-20
Hello Stuart,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
B
Bernhard Heinrich · 1 review · Experienced 2026-07-13 ·
★★★★★
Compared to self-booking
Compared to self-booking, it is very easy to book with Egencia. Company has special prices, which help the company to save money.
Reply from Egencia2026-07-16
Hello Bernhard,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
D
Dean · 1 review · Experienced 2026-07-09 ·
★★★★★
Really easy to use and no hassle!
Really easy to use and takes the hassle out of making a company expense claim. No paperwork, no personal transactions, fully automated.
Reply from Egencia2026-07-14
Hello Dean,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
Good and polished customer care. Listen and respond to customer issues on time
Reply from Egencia2026-07-10
Hello Chandapiwa,
Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers.
Thanks,
Egencia by Amex GBT
R
RAFAEL SD. · 3 reviews · Experienced 2026-07-04 ·
★★★★★
Always people with great ideas and…
Always people with great ideas and making easier to choose the better way to travel. Also quick to answer with personal advice (real people, nowadays a luxury ).
Reply from Egencia2026-07-08
Hello,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
A
Angela · 8 reviews · Experienced 2026-07-05 ·
★★★★★
Over ten years and counting
We've been using Egencia now for over ten years, probably more. Never had a problem. Easy to use. Helpful staff.
Reply from Egencia2026-07-08
Hello Angela,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
M
Meltem · 1 review · Experienced 2026-06-26 ·
★★★★★
Domestic flights
Overall, it's easy to use, but the problem of still being unable to book domestic flights in Turkey through the system
Reply from Egencia2026-07-08
Hello,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
P
Paolo Ferrari · 7 reviews · Experienced 2026-07-03 ·
★★★★★
Easy to use
Easy to use, accurate in descriptions and trustworthy: no surprises and helpdesk is great in case of issues
Reply from Egencia2026-07-06
Hello Paolo,
We apologies that you had a negative experience with us. We always aim to provide a streamlined, smooth process for all clients.
Thanks,
Egencia by Amex GBT
First and foremost, Ms. Heval, along with the entire team, is attentive, responsive, and solution-oriented. The system is also very easy to use, saves us valuable time, and features a simple and intuitive interface.
Reply from Egencia2026-07-02
Hello Serpil,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
M
Monica · 1 review · Experienced 2026-07-02 ·
★★★★★
Since i experience Egencia in my workspace
Since i experience Egencia in my workspace it has been going well !
Reply from Egencia2026-07-03
Hello Monica,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
The tool is easy to use and highly intuitive. It offers good usage reporting and allows for user management under a designated supervisor, as well as an effective authorization system.
Reply from Egencia2026-07-01
Hello Federico,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
x
xx · 1 review · Experienced 2026-06-29 ·
★★★★★
very professional and efficient
very professional and efficient, keep going
Reply from Egencia2026-06-29
Hello,
Thank you for your review! We are so pleased you find our system useful to your business needs.
Thanks,
Egencia by Amex GBT
