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Events & Entertainment

Egpal

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216 reviews

4.8216 reviews
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About Egpal

Data updated
Website
www.egpal.com
Category
Events & Entertainment
Location
China
Status
Unclaimed
Replies to negative
17% (2/12)
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About this business

Our goal is to help satisfy your ultimate gaming interest

Is Egpal legit?

Egpal (www.egpal.com) has a 4.8 out of 5 rating on OK.one, based on 216 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 17% of negative reviews. Last updated 2026-10-25.

What people say

I always have a great experience with…

I always have a great experience with this vendor, they are responsive and delivery is usually within 5 minutes. I've only had to wait one time in 10 years and that was a network issue, not an issue with the vendor. Whenever I need in game assets, I always start with EGPAL and they are so good, I've never even looked anywhere else.

Didnt had high hopes

Didnt had high hopes, but ooh man, the service was great, not the best english but whatever! I got my order fast and smooth without trouble, great stuff!

I would give this company a Zero if I…

I would give this company a Zero if I could. I am going to just paste the conversation so you can see for yourself how rude their customer service agents are. Name: Dawud Your Order Number: (Optional) Universe 18:00 Welcome to Egpal, What can I help you ? Dawud 18:02 Hi! The first order I placed took a long time to complete. Will this order be that long or will the time be shorter now? Universe 18:02 we can't find you in game, are you online now Dawud 18:02 Yes! I am in the watchtower now. **** ****** I'm by the vendor Universe 18:03 your order showed ********** which one is correct Dawud 18:04 Oh! It is the same as my first order. Can I just trade with ********** again? I can send him a trade request I'm not sure if you all used the space before or just ********** Universe 18:05 no I need to confirm first whats the correct name Dawud 18:06 It should be **** ****** It's only one of me. Dawud 18:12 So my first order shows ********** with no space and ********** was able to trade my cash to me. I'm confused on why the same information can't be used when I did a quick re-order and all the information is the same? Universe 18:12 no I got confused, so whats your really correct in game name with space or not, that's different Dawud 18:17 This is my second order and I swear you all make things super difficult. Can I be transferred to your supervisor please? Universe 18:18 invite ********* now Dawud 18:18 I will but I still want to be transferred to your supervisor because you dialog is uncalled for. Universe 18:19 supervisor is not in office now, I suggest you check back in 6 hours I'm talking about your order now, do it now and let me check whats your correct character name Dawud 18:21 You are extremely disrespectful and provide horrible customer service. What is your supervisor's name or id so that I can follow up on this conversation. My correct name is **** ******. What is your supervisor's name or contact information? Universe 18:23 you did something wrong and you blamed me? Your character name is **** ****** but you put ********** on your order Dawud 18:23 I am telling you just like I stated in the beginning. I asked can I just set up a trade with need full tank and you said no. Then told me to do the same thing I requested. If you knew how to provide good customer service you would have reviewed my last order and verified my name. Thank you for not going out of your way to do anything but be condescending. Please give me your supervisor's contact information Universe 18:25 supervisor is not in office now, I suggest you check back in 6 hours Dawud 18:26 You said that already. I want to know your supervisor's name or contact information. I am going to copy this entire dialogue and forward it to your supervisor. I am really interested to see if he or she supports you speaking to customers in this manner. Universe 18:26 You heard that alreayd, check in here in 6 hours, contact this chat You rated our customer service as bad. You left the following comment: Very disrespectful and rude agent. I will not purchase with your company again. I asked to speak with the agent's supervisor and the agent refused to give the information for contact. Dawud 18:28 Who do I contact for customer complaints? Read Universe 18:28 do you know English? I have told you several times, contact here

Reply from Egpal2020-11-06

We always delivery as customer order info. if you put some wrong info by mistaken, our ppl will confirm with you and ask you make a email name change before delivery. You cant ask us to delivery other name which is different with your order info directly.

You guys were super prompt and…

You guys were super prompt and professional. I even messed up something, but you graciously checked your work, but it was me that overlooked something. Thanks a bunch! I'll be sure to do business with you again. Cheers!

Egpal works

Believe it or not but I'm not a bot unlike some of us writing reviews here... cough Anyway, I've bought some products from Egpal and they deliver. They are pretty good, I can't say much else other than that they are trustworthy (I'm speaking from experience).

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