Excellent service
Excellent service, very good staff, low prices, 100% quality ....!!!!!!! I hope surprises await me for the new year! (Krazana Bzikovich)
About Elegomall
Data updated- Website
- www.elegomall.com
- Category
- Food, Beverages & Tobacco
- Location
- China
- Status
- Unclaimed
- Replies to negative
- 74% (14/19)
Do you own Elegomall? Claim this profile for free and start replying to reviews.
About this business
Starting from the year of 2010, Elegomall has become one of the biggest franchised supplier for electronic cigarettes in China with millions of customers all around the world.We are dedicated to create the No.1 Brand Mall of electronic cigarette by supplying the goods and service for Business to Business, and Business to Customer.We aimed to enable to become to biggest electronic cigarettes platform which enable customers to enjoy and share the the newest products and the newest industry information.
Is Elegomall legit?
Elegomall (www.elegomall.com) has a 3.0 out of 5 rating on OK.one, based on 39 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 49% give 1 star; The business has replied to 74% of negative reviews. Last updated 2026-10-24.
What people say
amazing products
amazing products. Great team. Amazing response time . Overall very good experience.
I am very satisfied with them
I am very satisfied with them, the support is very fast in helpful. The product is allways authentic so i reccomend to anyone.
Everything perfect.
Rubish service,big prices to compare…
Rubish service,big prices to compare with others
Reply from Elegomall2018-11-09
Hello Jevgenij slavinskij, what products do you think are high priced? Most of our products are competive.
reliable seller...
reliable seller... item has reached... around 10 working days... everything is great... thanks to elegomall..
They ignore warranty requests
They ignore warranty requests, stay away from this unserious company.
Reply from Elegomall2018-09-12
Dear Fredrik Andersson, what's wrong with your order? May I know your sales rep or your registered email? I will remind your sales rep to solve your problem.
Stay away from this site
Stay away from this site. Pre ordered an item. Waited a month ask for an expected date they would recive it. No deff answer. Waited loneger. Found another site/store located in the Usa. ELEGOMALL is located in china. Where the damn stuff is actually produced. I ask for a refund. They ignored me at first. Then i was told 4 people had to review the case in order to maybe refund me. So i got fed up with being played with so i opened a paypal case against them and finally got a refund. Then i ordered the same thing from element vape and recived the item s in less then three days no issues at all. So the item was out but they just mever sent it ans kept telling me nope they dont have it and we have no idea when it will ever come in. Stay away they are out to rip you off.
Disrespectful bunch
Disrespectful bunch - prices are same as what you get in the UK from wholesalers, their team constantly spam our website and emails trying to sell things - absolute nuisance. Regret getting in touch with this company
Reply from Elegomall2018-08-23
Dear Alex Hussain, we are sorry if our action has caused you trouble. We just wanted to search for the opportunities to work with you. The price is negotiable. We have many customers from UK, and most of them are very satisfied with our price.
Keep your money safe...stay away from this criminals !!!
Money accepted...package never arrived...stay away from this criminals !
Reply from Elegomall2018-07-24
Dear Usaha Barokah, may I know your order number? I will check what's wrong with it. If your package is missing, we will refund to you.
Elegomall is legit....great prices but…
Elegomall is legit....great prices but you'll wait a long time to get shipping notifications. I ordered/paid on 5/2/2018 and got shipping notification on 5/29/2018...So 4 wks for shipping notification but now wait to see how long it takes to receive. They just give you status of "shipping" but no tracking information and I think they're in China so it could be another 2-4 weeks as far as I know. If the products are genuine SMOK, I'll order 6 or so in the future bc of the waiting period....but great prices and I had free shipping.
Scam
They don't answer my inquiries I am waiting without dispatch of my order it is disappointing... And disrespectful
Reply from Elegomall2018-07-19
Dear Sir, if you have any questions in urgent, you can chat with us through Livechat on our website. We are always there during the working days. May I know where you left your inquiries before?
SCAM
SCAM, the website will just take your money, ignore your emails & you won't get what you ordered
Reply from Elegomall2018-07-19
We are sorry to miss your emails. I checked that you have two orders from us. You have received both of them, right?
Don't waste your money
Reply from Elegomall2018-07-19
Dear Sir, may I know why you think that ordering from us is wasting money? If our customer service is not good enough, please let us know, we will do our best to improve it.
Definitely a scam...
I've never received my stuff and nobody response to my question...it's definitely a scam !!
I am very disappointed with this site
I am very disappointed with this site. I suggest other to stay way from this. The word “free shipping” isn’t very attracted to everyone if it’s not delivered within a month or forever. If it takes not less than a month or chances of losing our item then you should’ve given us a freedom to choose by being informative in your website. We as a buyer would like to pay premium for our needs, specially on our needs and time. I haven’t faced these kinds of problem in any sites. I am not your competitor who is trying to lower your reputation but I am a very disappointed buyer whose item hasn’t been delivered yet. And my problem hasn’t been resolved yet even though I am in touch with your customer support. They can’t be of any help other than providing me a tracking information. Very disappointed customers of yours. I should’ve read these review before doing business with you guys. I Hope you guys will resolve my problem soon.
Dissapointing
My order never arrived and I've lost my money since they do not provide any means to file customer complaints...avoid this seller ! stay away as far as you can !!
Reply from Elegomall2017-11-08
Hi there, Elegomall is always open to customer's complaints and you can reach our service team by online chat or directly email to [email protected], we are sure you can get our response. For your previous order, we will investigate what happened once again, and reply you as soon as possible. Thank you very much for your support. Elegomall
Very good service
Very good service, fast shipping fair prices Cheryl is my customer service rep there
Reply from Elegomall2017-07-29
Dear vape donut, Thank you very much for your review. We are glad that Cheryl helped. :) Cheryl and us keep offering the best products and service as always. If there is anything we can help, please feel free to contact us by email or chat with us online. Best regards, Elegomall Team
first class all the way
I buy a lot of ecig equipment direct from china and normally it takes between 10 and 30 days to arrive. Having watched a product review by Vaping with Vic on youtube . I have just purchased two box mods From Elogomall both are original not clones( authenticity stickers checked )They have arrived today 8 days after being ordered so very fast shipping. the items are priced very reasonably at full price on a par with other Chinese suppliers (even better as both were in the new year sale) and the shipping charges are great value for such a swift service.I would say to anyone wanting Ecig products give them a try they are now going to be my first port of call when I need anything
Reply from Elegomall2017-07-29
Thank you very much for your review. We will keep offering the best products and service as always. If there is anything we can help, please feel free to contact us by email or chat with us online. Best regards, Elegomall Team
Anydocflow
Centerfarmacias
Teera
Smoothsuper
Artveramemories
Jjjshop
Tobacco Hub