What went wrong
Orderd 2 meals on Sunday had many very good meals at this pub don't know what happend this day, but meals were not up to much nor service pub wasn't that busy. Orderd a sweet but gave up waiting and left without it.
About Ember Inns
Data updated- Website
- www.emberinns.co.uk
- Category
- Restaurants & Bars
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 71 reviews
- Replies to negative
- 0% (0/61)
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About this business
Ember Inns offer a modern take on the best of a traditional local pub. There's no better place to enjoy Cask Marque-certified real ales, fine wines and delicious classic pub food. Whether you want to eat at a family-friendly pub, relax with a pint a...
Is Ember Inns legit?
Ember Inns (www.emberinns.co.uk) has a 2.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 46% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-06.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Consumers frequently complained that the food was often served cold, overcooked, or completely lacking in flavor, leaving many deeply disappointed with their dining choices. Patrons also noted that the service was frequently frustratingly slow, and staff members were occasionally perceived as unfriendly or unhelpful when handling complaints. Some people were satisfied with the delicious meals and the exceptionally friendly, welcoming staff who made their special visits truly enjoyable. Others mentioned that certain venues were beautifully decorated and well-presented, creating a pleasant and relaxing atmosphere for family gatherings and seasonal celebrations.
Auto-generated from all reviews of this business. For reference only.What people say
Great atmosphere
We visited The Bowling Green last night. It was very busy but despite this, Matt behind the bar, was very polite and always served us with a smile. We ordered food and Emily was very efficient and friendly. The band Monkey Business were playing and they were fantastic too. Overall we had a wonderful evening with a superb atmosphere. Will definitely visit again.
I love the food, and great prices
I love the food, welcoming atmosphere by the staff at the Frogs Hole Farm in Crawley. Vania the landlady does a great job, along with Cherise and Shannon. Very good service. Definitely recommend .
The worst pub chain in the world bar…
The worst pub chain in the world bar none . Awful staff . Management who couldn’t care less . Filthy pubs . Just awful . Find a Wetherspoons if you can . Ember / Vintage inns are the dregs of the industry !
The Duck in the Pond is a top pub.
Technically Ember Inns shouldn't be grouped together on Trustpilot, as you're reviewing an entire chain, despite each site being individually run and managed by their leadership team. As for my local, The Duck in the Pond in Harrow, it is a top pub. James and his team have really brought the pub on leaps and bounds. It's family friendly, has great entertainment, ultra friendly staff, and the food is great. The team are always really accommodating and it's great for going with friends, your partner, or your family.
Red wine lasagne was nice salad was…
Red wine lasagne was nice salad was good not happy with the flatbread prefer the garlic bread
FANTASTIC FOOD LET DOWN BY CARELESS PACKING
BEAUTIFUL FOOD, GRAVY OUTSTANDING, MORE CARE PACKING REQUIRED, PUT COLD ITEMS SEPARATE FROM HOT ITEMS NOT ON TOP OF THE HOT FOOD!
Ember Inns Duke of Wellington Greatfood, warm and friendly atmosphere
Ember Inns Duke of Wellington. Durham. Spent another lovely afternoon at the Duke of Wellington Durham. Excellent customer service.Warm and friendly atmosphere ,whatever time of day we visit.Good food and value for money.Shout out to Diane for her excellent customer service.
The Apple Tree West Bridgford Nottingham
This is the 2nd & LAST time I've experienced poor service, waiting time & quality of food. It took 49mins from ordering to receive our food. The lasagne was burnt to + bottom, the bass was not appetising small quantiy, the steak pie filling was hard along with the pastry. Our conclusion was the meals had been sitting under heat lamps for longer than necessary. Minimal staff, although the guy with the blonde ponytail seemed to be the only staff with pace. I have now unistalled the app & in future we will bypas for The Nottingham Knight!!
Poor quality meal
We had a take out meal from the Foley Arms, Pedmore on 15th March. Sirloin steak at just over £16 was very poor, majority grissle and fat. Very disappointed, if we had been dining in we would have asked for a replacement.
Ship Ashore Milton Keynes
Ship Ashore Milton Keynes - Turned up at 12.15 for lunch to be told chefs are all having lunch so there will be a wait of 30 minutes. 60 minutes later our lunch arrived but all wrong barring one order. Absolute jokers!
An expensive uneadable meal
Ordered a steak meal at the Cardiff Deri inn- it was totally,totally disgusting! Spent over16.00. received what reassembled a small steak thrown into a cardboard box with some undercooked chips. The meal was stone cold. I ordered the meal online and had to call the unhelpful pub twice before it was eventually delivered- very late,very cold and uneadable. Totally disgusting. I've taken photos to back up the state of the food delivered. Would never use again,or recommend
The Fieldhouse - Solihull - inedible food
The Fieldhouse - Solihull Probably one of the most disgusting meals I have had in a long time. I ordered sirloin steak at £18.50. The serrated steak knife would not cut the meat so chewing it was virtually impossible. My friend ordered the same and her's wasn't quite as bad but we both left at least half of the meat. The dish came with a grilled flat mushroom. I put one piece in my mouth and had to spit it out. It tasted like TCP. I don't know whether it had been cooked on a rancid grill but it was truly awful. The onion rings were not rings - they were small straight pieces that looked as if they had been scooped up out of the bottom of the fryer as they were super greasy. The best thing was the grilled tomato. We complained to the waitress who said sorry!
Seriously such poor customer service
This if for the wheatsheaf in Grimsby …… Went here for For a colleagues leaving do they wanted to do a pub quiz so called the pub and they confirmed it is on Thursday… 2 colleagues travelled from Scunthorpe for this , we arrive, sit down at 6.45 and order food, only for a very abrupt lady to say the kitchen is closed. So I accompany her to the till for a refund only for her to say to a colleague , can you tell the kitchen to ignore this order… so the kitchen is not closed then???? So refunded food and I said we will still get the drinks then?? Yes she tells me…. 8 mins later another person comes to say did you still want the drinks??? I said yes as here for the quiz , the staff member (much nicer than the previous one ) said oh the quiz is not on now… so back to the till for these to be refunded and throughout this not a single apology. On the way out people over heard us talking about the quiz not being on which was a surprise to them too… This is not how to run a business let alone a hospitality business not good at all!!!!
Sunday lunch at The California
Great customer care from Casey at The California in Sutton. Thanks for going the extra mile to accommodate us and our grandchildren for Sunday lunch
Still Dreadful Service
The Crown Wickham Road Shirley Croydon Not been here for about 5 years because of bad service . .Went tonight with a friend for a drink and a meal . .First drink ok . . .Go back to the bar to order food and drinks . .Wait and wait as customers build up . .Extra staff member appears way too late . .We cut our losses and go elsewhere to eat and drink where service is spot on . .Nothings changed at The Crown then . .
No hot water in Ember Inn toilets
I Love my local Ember Inn. Great staff in a lovely clean pub restaurant environment, in a lovely area. Well it looks that way but I just hope the kitchen and bar staff have better toilets than their customers have to use. Were Ember Inns has to take a lesson from Wetherspoons is the toilets. You must by law provide hot water at least, so people can wash their hands, with soap and a dryer blowing warm air would also be a bonus. We should have learned lessons from the covid time. You need to encourage hand washing not discourage people worried about legionnaires disease if this water is standing in a no longer heated tank. As for the rest of the fittings, they are shamed by Wetherspoons. Would you suffer this at home. This Ember Inn has been like this for the last couple of years that I know of so it's not a temporary maintenance issue. I have turned all the sink taps on and waited for any heat. What a shame there is such contrast in this lovely building.
They are very poor
They are very poor They entertain a very rough crowd They employ arrogant, bullying low level staff Keep away at all costs Their food is rubbish and their prices are high
Ember inn Maghull.
Ember inn Maghull. Hare and hounds. We had 60th celebration on Monday 24th February for my brother and ordered gold buffet. Lot people never turned up but what a beautiful spread they put on great variety food some hot, could not fault it and service they provided was excellent. We had great day and wer provided with small box to take any food away. Must say I would recommend and if I have no hesitation in booking there again for party. All so the main menu food is all so very nice. Many thanks to hare and hounds Maghull.
Outstanding food and service from the nut and squirrel,
We visited the Nut and squirrel in Westcroft, Milton Keynes, yesterday for a family meal, The food was truly delicious, the service and price point, spot on, could not fault, will definitely be revisiting. Big thanks to the team for making us feel so welcome.
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