Etsy (www.etsy.com) has a 1.4 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I am another disappointed customer. I bought from a business who use Etsy as its shop window (TopcraftArt in Bradford) and their product was very poor quality. I can't return it as it was custom made. I knew I was taking a risk and I was proved right. Avoid Etsy and TopcraftArt. Not recommended.
My payment is still being held. My account was closed in December 2025, and it has now been almost 10 months. Despite waiting for such a long time, I have still not received my funds. I am also unable to contact customer support because there is no support option available in my account. This has been a very frustrating experience. I do not understand why sellers are not being helped in situations like this. Please review my case urgently and release my payment as soon as possible. I would appreciate your prompt response and assistance.
Very poor communication. Couldn't help ....repeatedly going over same issue. Will never use ( I should say attempt to use ). Again
Etsy has in large drifted away from its original purpose of providing a platform for handcrafted and vintage items. I bought an anklet bracelet that was clearly mass-produced and arrived in a simple plastic bag covered in Chinese writing. The listing's photos and one review showed what appeared to be a completely different finish, presented in a nice little pouch. I reported it to Etsy, but they didn't seem interested. I was simply told to wait, so I eventually had to ask my bank to recover the money. Really disappointing. It's a shame because there are still so many genuinely talented independent sellers on Etsy, but experiences like this undermine trust in the platform.
I have been a successful Etsy seller for years and have consistently maintained Star Seller status. This year, however, my shop's performance has changed dramatically despite not making any negative changes to my business. My shop views have dropped by nearly 40%, new listings are barely being seen, and I am now being charged close to $2 per click on Etsy Ads—even for listings categorized as having a lower click cost. In all the years I've advertised on Etsy, I have never experienced costs this high. What has been most frustrating is the lack of meaningful support. When I contacted Etsy, I wasn't looking for basic advice about optimizing my shop or reviewing my statistics. I had already done all of that. Instead, I asked for an investigation into why my advertising costs have increased so dramatically and why my shop's visibility has declined so significantly. Unfortunately, I received generic responses suggesting I review my Shop Stats, adjust my budget, or continue optimizing my listings. None of those recommendations addressed my actual concerns or explained the unusually high advertising costs. I requested that my case be escalated to management and asked for a review of my account and a refund of what I believe are excessive ad charges. As a long-time seller who has invested heavily in Etsy, I expected a more thorough investigation rather than scripted troubleshooting. I'm sharing this review because I hope Etsy will begin taking these concerns seriously. Sellers deserve transparent explanations when advertising costs increase substantially and shop performance changes without any clear reason. At a minimum, I expect customer support to investigate account-specific issues instead of relying solely on generic responses.
Advertised item was not what I received. A cheap made lunch bag instead of the backpack that I order. I will not order from them again. And will let friends and family know not to order from them. False advertisement.
I bought a suede bag which is falling apart and Etsy are going round in circles with how to claim a refund. Easy to buy impossible to return is my best way to sum them up. Never use them again.
horrible experience I purchased a mirror of about 200 euro , the item never arrived, I applied for a refund and what I have got is that "£183.96 was added to your Etsy gift card & credit balance"!!!!!. I cannot believe how this can even be LEGAL since it is a FRAUD , I paid for a specific item, they did not deliver the item so my money is supposed to fly back into MY CREDIT CARD!!!!!! be careful and refrain from using them
Run, and run fast. Don’t even look at doing business with these crooks. My story- I opened a new shop on the platform July 2oth to sell my items. All my (3 listings is all i got up and posted) designs were 100 original and designed by me made by me , no outsourcing , no IP violations as these were functional designs for home and office that I made with my cad software and 3d printers. I made 3 sales and shipped out all orders in less than 24 hours-2 days before expected to. No shop complaints and had gotten one favorite on my shop. Woke up to see my shop was shut down with no email, no communication and my attempts to email them (this is the only way they communicate and they have zero phones to call) but they say my email is invalid. I was using my home email address that I have had for 11 years and used to set up my store that they emailed when I got an order, did their verification face scan with drivers license and have real id among tsa pre-check so I’m verified as a born citizen of the USA. Did bank verification with an account I have had for 26 years+. No money was paid to me for my sales and I’m out the set up $29 fee and listing fees. This company is a scam. I’m an honest person and did everything right and this is what they did to me. Their platform says they hold sellers to high professional standards while they run their business end like a street corner hustle. Trust me and run away from this company.
I bought a item for $33. Ordered on June 7th waited and waited. finally on Aug 2 contacted sell no response. reported the seller to Etsy. they have a policy after 30days. you are out of luck. So I was scammed.
I am getting frustrated by the fact that an order has been lost and nobody is bothering to respond from Etsy. I have had correspondence from the seller but nobody knows how to solve the issue
NicoleLiShop - Custom Hand designed Sports Jerseys.... I’m genuinely impressed by the Etsy store "NicoleLiShop" and the talented designer behind it all. They specialize in custom shirts, sports Jerseys, and a wide range of other items. They make the entire process feel personal & fun. Prices are fair given the level of care & detail they put into every order. They spends actual time designing your order exactly as you imagine. Communication is standout—prompt, friendly, and incredibly helpful. They’re open to last-minute changes without making you feel rushed, and they handle feedback with professionalism and real expertise. The results are tangible: high-quality products that look and feel great, with stitching and craftsmanship that stand up to everyday wear. I’ve placed 6 orders back-to-back because the service and products sold themselves. NicoleLiShop is the kind of find that makes you believe in great small businesses again. Overall, this store is a rare gem.
So many scammers consider yourself lucky if you even manage to get anything you buy
Any time I have to contact Etsy Customer Service they start with a bunch of automated messages that don't help what so ever. Then when you do get a live person (yunshimla) they are not helpful, the issue is always on your side not a technical issue on their side & if you are persistent in trying to get help they abruptly cut off the conversation & leave you hanging. The conversation always ends with I will have to forward this to our dedicated team & someone will be in contact with you via email to assist you further. That usually takes about 2 weeks no matter what the issue is & by then they have already corrected their technical issue. Their customer service is non-existent & if I could I would give them ZERO stars for all 15 years I've been on that platform.
我正在提交有关 Etsy 对我的订单处理的正式投诉。 该订单于 2026 年 6 月 22 日下达，并于 6 月 24 日从美国运往葡萄牙。自 2026 年 7 月 1 日起，进入欧盟的 150 欧元以下商品需缴纳新关税。 我在购买过程中没有被告知这一要求，并且 Etsy 的结帐和运输流程未能确保正确处理该义务。 当地邮局证实，由于包裹是根据IOSS计划寄出的，因此必须在原产地缴纳关税。由于没有这样做，当地邮局无法向我收取包裹，包裹被退回给卖家。 随后，Etsy 错误地将 6 月 24 日（发货日期本身）视为最长预计送达日期，并用它来将案件截止日期设置为 7 月 24 日。国际包裹不可能在从美国发货的同一天送达葡萄牙。 尽管存在明显的系统错误，Etsy 支持部门拒绝更正截止日期或承担责任，声称它是自动生成的，并将我重定向到卖家或我的卡提供商。因此，我无法使用 Etsy 的购买保护，而卖家将收到退回的商品，但并未对我购买的商品进行退款。
不要费心成为这个网站上的卖家——他们不允许上市，无论如何仍然向你收费，客户服务线索为零，只是兜圈子。不惜一切代价避开这家公司——他们的靴子太大了，根本不关心卖家
什么也没收到。 小女孩非常失望。 无法直接联系 Etsy。 永远不要再使用它们
我对 Etsy 上的经历感到失望。我购买了一件商品，完成了付款，但后来卖家取消了订单，声称存在定价错误。作为买家，我认为这个价格是促销或清仓促销的一部分，这在网上购物中很常见。我期望平台能够为买家提供更好的保护，并提供更公平的解决方案。这次经历降低了我对 Etsy 购物的信任度。
我有过一些从 Etsy 店面订购的良好甚至出色的经历。 但我最近遇到了一件非常糟糕的事情，严重损害了我对 Etsy 本身的信任，以及它执行自己既定政策的能力和意愿。可悲的是，这会让我以后对通过该网站订购更加谨慎。 我希望从一家自称为“尼日利亚婚礼店”的供应商处订购一顶精美的非洲帽子，其商品为“奥利维亚手工制作”、“从英国发货”、“由英国的一家小企业发货”，具有“免费送货”的吸引人特征，并且我的订单“很快到达！”，指定在大约 4-7 天内到达。 这些说法最终都不是表面上看起来的那样。我还收到了一条虚假通知，称该物品*已发货*并将大致在广告规定的时间内到达。 当它没有按通知到达时，我询问它在哪里，当它实际上可能交付时，我被告知它仍在前往“我们的西雅图办公室”的途中，可能需要支付关税，而不是免费交付。我立刻就知道后一点是错误的，因为该物品的价值大约只有触发关税的一半——因为卖家一定知道这种事情是否是他们的常规做法。 即使第二次询问，也没有关于交货日期的答案。直到在网站上发表了激烈的评论后，我才得到公开回应，跟踪现在表明在我的订单几周后交货。到了那个阶段，我对别人告诉我的一切都失去了信心。 毕竟，一件正在运送到西雅图（大概是美国华盛顿州的物品，尽管卖家没有明确证实这一点！）然后发送给我的物品不是“奥利维亚手工制作”的，而是从“英国的一家小企业”运送的。而且它肯定不是“从英国发货”。 我的怀疑——尽管这只是一种怀疑，我没有具体证据——这很可能是一件中国制造的商品，通过美国西海岸直接运送给英国的客户。 不用说，上述几乎所有内容都违反了 Etsy 政策，甚至违反了基本的商业道德实践。例如，仅引用 Etsy 政策文件中的一段，卖家应提供：“准确说明商品的制作方式、制作人以及发货地点。”更一般地说，Etsy 的定位应该是作为制造商和手工艺者的市场摊位。 因此，我通过他们的在线表格向他们提出了正式投诉。我选择了要求退款，因为我对商品准时送达（如果有的话）失去了信心。必须感谢“尼日利亚婚礼公司”及时退还了我的钱（尽管我发现这对我或任何其他订购一整堆服装以准备迎接他们一生中最重要的一天的人来说没有什么帮助。） 由于投诉在技术上已通过退款解决，因此我也通过图片下方的按钮向 Etsy 报告了该商品。我举报的主要目的是让 Etsy 强制遵守他们自己的政策，并迫使卖家纠正网站上故意做出的虚假陈述，我自己的努力失败了，这样其他买家就不会像我一样被误导。 那是大约两周前的事了。 从那以后就没有答案了。 据我所知，网站上也没有任何更正。 所以我再次举报了该项目，没有其他明显的方式可以询问 Etsy 他们正在做什么（如果有的话）。 再次，没有答案。 这意味着答案似乎是“什么也没有”。 这种完全放弃责任的行为与我向亚马逊和 eBay 等公司投诉的经历形成了可耻的对比，我最近在卖家拒绝了私信提出的请求后，报告了一件商品的误导性描述。在我向 eBay 正式投诉后的几个小时内，该商品就被下架了 - 如果我检查得足够早的话，可能在几分钟之内！ - 通过代理人工智能，我立即得到了充分的通知。 警告，Etsy emptor )):>(((
我以前经常点菜，但再也没有了。该订单上写着《完整埃塞俄比亚圣经》英文版 - 88 本书插图精装版（超大印刷版），并且他们通过电子邮件发送了下载链接。客服对你的运气表示抱歉。
214 reviews matching