Ever-Pretty

Great customer service

Incorrect address correction

I pre-ordered a dress and while checking on the tracking to see of it has shipped, I realized I had listed an old address. I emailed them late at night and agent Mark was quickly able to update my address. He also let me know the tracking might still show an old address but it would be shipped to my current address I would have worried, so I appreciate the information.

Lovely site

Lovely site! Even after a little confusion with delivery it was sorted in a very quick and lovely manner! Definitely recommend 😊

I ordered 2 dresses which were…

I ordered 2 dresses which were beautiful but ordered wrong size and the customer service was excellent in sorting it out for me

Very speedy response on customer…

Very speedy response on customer service chat and agent was very helpful. Really happy with the dresses too!!!

Efficient service

I ordered a dress for a wedding and realised that I hadn’t measured correctly. I contacted the company who quickly and efficiently helped me to cancel the order. I will definitely use this company again.

The dresses come up very small

The dresses come up very small. Not true to size When you return them You pay for shipping and then you are deducted more money for shipping If you decide to buy only buy through Amazon They refund all the money you paid and no shipping costs. However it is hard to buy as sizing is so erratic

Dresses are beautiful great quality and…

Dresses are beautiful great quality and customer service is easy to access and use.

Great customer service via the chat on…

Great customer service via the chat on website, quick response and help!

14 day return window is hopeless!

I ordered a dress which arrived later than expected and the first day of my holiday. By the time I got home, I had missed the 14 day return window. Crazy. Will NEVER use this company again and will warn everyone not to use them. Clearly a policy designed to catch people out and not in the interest of customer service. Update - ever pretty have refunded by money after lengthy email exchanges. Thank you. I have upgraded your rating as the dress was lovely even though the fit was wrong.

So easy to deal with this company

Lovely choice of dresses, quick delivery, easy returns and super quick to respond to email , well done ! Will definitely order again

Great customer service

This is the first time buying from this company and I made a mistake and forgot to put my apartment number. The customer service was amazing and understanding and got my problem solved. I will absolutely buy from here again :)

This store was amazing to order from

This store was amazing to order from. I ordered a dress and it shipped immediately and I received it within days. Unfortunately it did not fit but the return was the easiest return I have ever done. I will be fostering here in the future.

Absolutely amazing customer service!

Absolutely amazing customer service!! The best I have experienced!! I was worried when ordering multiple dresses/ styles that if I had an issue the customer service would not be great. However when contacting them I was connected straight away to a human on chat that knew exactly how every process worked and were able to rectify the issue I had straight away. Took the stress out of everything - thank you again Daphne - 5 stars from me and the dresses were beautiful

My dresses got lost in the mail and…

My dresses got lost in the mail and they shipped me new ones at no cost!!

Helpful having 24 hour chat available

Helpful having 24 hour chat available. Allowed me to exchange a dress past the 14 day limit as I missed it by an hour. Dresses came and fitted well and nice quality. Only downside was the size guide on the website was confusing

amazing support

I love all the dresses and support is super helpful they replied right away and solved the issue

Ever Pretty goes above and beyond!

I have used Ever Pretty for bridesmaids dresses. And first up those dresses were gorgeous and perfect in quality. But what made this experience above and beyond is the way their customer servixe has been handling things. I was needing to exchange the dresses for different sizes. The first two I sent back and got the value refunded as a voucher so that I could reorder them in correct sizes. But most recently was the last of the three dresses. This one I had not realised was a clearance and therefore technically there was nothing they HAD to do for me. And yet, they graciously granted me a refund and I will be ordering a dress from them again at some point. I am beyond grateful for the quick and stressfree way that they have been able to help. The agents were just so lovely and helpful and made the whole thing so mych better. THANK YOU Ever Pretty team - from one happy Bride.

Absolutely gorgeous dresses

Absolutely gorgeous dresses, for wedding party or guests, and any size looks amazing. Dresses are sized well, beautifully floaty, and in such an array of colours that you'd never be stuck. Usually arrive within a week and no issues with any returns or refunds at all. Fab company

Beware returns on sale items

Ordered 2 dresses as possible wedding outfits. When I tried to return them the returns page stated they were “Non refundable “. This caused great anxiety as the value was nearly £90. Also there was nothing in their returns policy about this. This is a complete breach of the CCA as all online purchases have to be refundable as they are bought unseen. Upon contacting them they advised they would unlock the returns function “this time” and allow me to return them. So, although they have ultimately refunded me (minus postage) it was a traumatic experience. How many customers have to go through this and how many times do customers get cheated out of a genuine refund?