EVERCROSS

The best customer service period!

No more than a dozen or twenty emails…

No more than a dozen or twenty emails to urge the goods, until now to send other goods to replace, and bought nearly a month has not arrived!

Needed a replacement part for my…

Needed a replacement part for my daughter's scooter. Sent an email to customer service. They sent me a link to place a special order for the part. Within a few days. I had the part and replaced it with no problem following an instructional video they sent me. Definitely a 5-star rating for me!

Bought scooter and within 3 months it…

Bought scooter and within 3 months it died…..tried contacting customer service and no response and all batteries online were sold out. Now a useless toy for my kid. Finally 6 months later it looked like a battery was available……hopefully fixes the issue….if not, we wasted another $100 and will vehemently avoid your products.

Kamis DeweyUnited States · 2 reviews · Experienced 2024-09-23 · Posted 2024-10-22

No customer service response

I reached out to their customer service a month ago (9/23) and have still only received their automated response. I am up to my fourth email to them (10/22) and got another automated response that they will get back to me. I'm very frustrated because if they wait another week their 6-month warranty expires and I'm angry that they don't honor their warranty or respond to customer service requests.

You can improve your delivery service…Very dissatisfied

You can improve your delivery service we weR to expect delivery between Oct 7 and Oct 15 today is the 18th and still no scooter you have had our money for 3 weeks and no scooter your delivery is terrible and you need a contact customer support # or email that responds

They could have a usa customer number

They could have a usa customer number, they could respond quicker, and more helpful.

Horrible shipping services...

Horrible shipping services.... can't even review product that was supposed to been delivered days ago because IT STILL HAS NOT ARRIVED!!!

Shittiessst company ever.

shh--ttiest company ever. I literally payed and then i waited for fricking 2 week's, and then i wrote an email and asked them where my order is, they said that the color i wanted was sold out so they asked me to change the color if i want BUT IF I DIDNT WROTE THE EMAIL THEY WOULDNT EVEN BOTHER TO TELL ME THAT THEY ARENT SENDING MY ORDER? wt--f is wrong with them. so i told them i didnt want to change color and i said i could wait till that color is available and then they sent me 2 emails in a row, first one said they have stock now so they could send my order second one said they were out pf stock. So i replied to the first one and i said ok then send my order pls and i asked when is it gonna arrive they said 4-5 days and after 1 week it still didnt came. i first ordered it at august 8th and today is f--cking 5. september almost a goddamn month. Im so disappointed in this sh/tty company. I regret buying from evercross dont even trust them.

They offered a $20 coupon and did not…

They offered a $20 coupon and did not honor it

Ordered a motor that was out of stock…

Ordered a motor that was out of stock and they communicated well throughout the experience and even shipped it in 3 days for me which was an upgrade compared to the original 7 to 10 shipping!

I ordered a battery for a EV08E and…

I ordered a battery for a EV08E and received a battery for a EV08S. I have been trying to send it back and get a refund and getting only one response with no return adress. This is terrible customer service and I'm getting very upset.

Great product

Great product, fast shipping. Love it.

Good service

Electric scooter broke after just one…

Electric scooter broke after just one season of use. Evercross has ignored my attempt to get my scooter fixed. I would never recommend this company. I'd have rated them ZERO stars if I could have. I spent over $600 on a scooter for my son, and he's very disappointed. If you're considering this company I'd steer clear, unless you enjoy being ignored and throwing your hard earned money away. They don't value their customers, or stand behind their products. Complete junk!

I have not even received my product and…

I have not even received my product and they ask me for a review. Its day it won’t be here till July 11th and ordered it like may 12th or something.

Very helpful

They were very helpful and responsive.

Charger stop working I had to buy…

Charger stop working I had to buy replacement, only used for 6 months

Sawyer TouchtoneUnited States · 1 review · Experienced 2024-06-17 · Posted 2024-06-17

Terrible service..

Terrible service.. I have been back and forth with this company trying to get my scooter fixed for a few months now after having emailed them prior to this on several accounts to ask what could be wrong at the time.. but I was in contact with the company and they were being very helpful then when they told me my warranty didn't cover a part I needed because their product is cheap and faulty I bought it myself.. I never received the order and nobody has responded to the 100s of emails I've sent trying to get my issue resolved... Now my scooter basically broke in half and they aren't responding & I'm left with a pile of junk... Don't waste your money & don't waste your time... Very terrible customer service

Poor customer service

So far not so good. I ordered an e-bike through Walmart.com and love it BUT we ordered one for my husband through evercross website 2 weeks ago. Since this time I have only received my order confirmation and no other shipping updates. The expected arrival date is today through the end of the week. I’ve sent 2 emails inquiring without any response. I can’t find a photo number for customer service and email isn’t working. I’m beginning to think I’m being scammed.