Founded in 2001, Exabytes grew to be one of Southeast Asia’s leading AI, Business App, Cloud, Digital and Ecommerce solutions provider today.
Written by the business, not verified by us.Exabytes Malaysia (www.exabytes.my) has a 4.4 out of 5 rating on OK.one, based on 149 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 56% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-25.
Excellent customer support Promptly resolve issue
Hi Manoj Rawat, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
Fantastic support and wonderful hand holding process in the entire development of most of our websites that require Exabytes technical support. Great customer service all the time with fast response !!!
Hi Ken Neoh, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
Quite fast for responsive to feedback. Problem solve with follow up
Hi Chee Seong, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
Been using their services for 10 years. Support is superb, knowledgeable and helpful.
Hi Julian Song, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
Exabytes is a leading customer suppport in Malaysia. Happy with the support team before i have problem service team given me support and resolved that problem very fast.
Hi Ridhauddin Hariz, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
One of the many reasons why i have been loyal towards Exabytes since years back until now is strongly because of their friendliness in communication, quick & responsive customer support, professionally handle issues and giving me the best solutions whenever i needed them.
Hi Zakri Rozaini, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
Their platform is buggy and slow, I hate to write negative comment because I hate encountering issue that I cannot tolerate. Just few days ago, I've update a new IP on the DNS. I wasn't functioning, I wondered why I refresh the page few hours later and notice the IP hasn't update. Okay, I update again once. Refresh the page and confirm the new IP is updated, on their platform, their page, it's showing my new IP there. I waited almost a day, found it fishy because the IP remain the same when I ping it. I mailed the customer service support to aid me, back and forth the message are short. Which are common answers like, "do you really", "are you sure", "please wait while I transfer", "you cannot do this", "hold on let me check the issue". They have a live chat box in their platform but believe me. It is only a chat box. One thing even frustrated me was, one of their support member actually, "Please wait while I transfer this ticket to...", and the ticket ended up transferring back to himself! The case solve only after I open a ticket in the .com website. One simple issue that require a click of "update" now takes over 5 days and 10+ mails to solve. I wouldn't want to contact them if their platform did not update my DNS. I found I wasn't the only person here complaining about their CS. They are almost awesome to receive 8 feedback in 6 days time. Update: I believe the customer service are outsourced, they know very little about the technical stuff.
Hi Alexander, We're so sorry you did not have a pleasant experience with us. We would like to look into this and resolve any further outstanding issues. Can you please provide us with the domain name involved? Thank you.
Very good customer support! Will recommend to anyone else.
Hi Goh Jie Jing, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
Fairly prompt response from the support team. No issues thus far.
Hi Ames, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
Been a customer of Exabytes for almost 10 years. I had Great experience from sales to support. Thumbs up to the entire Exabytes Team. Keep up the good work. Mark Javed.
Hi Mark Javed, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
Inspiren and Exabytes are bonded tightly on their partnership! Throughout our journey since then till now, Exabytes never ceased to amaze Inspiren with the excellent products & services that they provide. From their friendly & polite staff who provide timely support; to the exclusive good pricing they offer to us. The relationship between Exabyte and Inspiren is strong and it will never change.
Hi Chan Aik Hoong, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
Good response received for technical queries. So far so good, only issue is some spam is still getting through, spam filter not 100% reliable for some reason.
Hi Bob Suhaili, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
responsive support, compared to other domain service provider
Hi Sky Khao, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
I have been getting fast and accurate help from Exabytes support, especially in the last 6 months or so. On my last request, the immediate problem was solved and I was told to request help from my WP theme provider for more information and help to avoid the problem in the future. I appreciated being told where to see further help. Sometimes we just don't know where the source of the problem is. Thanks!
Hi Diane Constantine, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
Hi Azri Zanudin, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
Hi Eric, It was a wonderful experience with you. But sometimes it turns to a nightmare. When the server keep rejecting everything, slower and hangs. Plus, our limit just at the corner. The reason i chose your company because you’re provider with the unlimited usage. Please have a look on this. Cause the usage always increase and never decrease. Thank you.
Hi Rani, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. You may submit a ticket to [email protected] for us if your side facing any issue and our support team will assist you instantly. Thanks again for your review to us. We glad to serve you here! Best Regards, Exabytes Team.
Thank you so much Poon Ye Xuan & Arun Paul for your kind immediate assist.
Hi TC Chia Chris, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
Exabytes have been very instrumental in growing my business thru their top-notch services
Hi Azfar Abdul Aziz, Thanks for trusting us and support our services. We will improve our team to serve you even better in future. Appreciate on your compliment and high rating for us. Best Regards, Exabytes Team.
Been using Exabytes for almost 2 years now. Their support is really friendly and helpful. Recommended!
Hi TH Leow, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
One of the best hosting providers in Malaysia!
Hi Ronald, Thank you for giving us your valuable feedback! We're happy that you had a pleasant experience with our customer support and service. We will continue to improve to serve you even better in the future. Cheers and have a nice day!
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