Founded in 2001, Exabytes grew to be one of Southeast Asia’s leading AI, Business App, Cloud, Digital and Ecommerce solutions provider today.
Written by the business, not verified by us.Exabytes Malaysia (www.exabytes.my) has a 4.4 out of 5 rating on OK.one, based on 149 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 56% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-25.
Very good customer support, very responsive.
Hi Wong Wan Zhen, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
Helpful Support and understand customer problem in a very good manner.
Hi Idris Yahya, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
Hi Marcus Chang, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
Hi Boon Kiat, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
Hi! I have been having trouble with my wordpress system for more than 3 months. None of your staffs were able to help me. However, my recent phone call that directed me to Sam (Sharmindran Raj) was a live saver. He had managed to resolve all my website issues within 24 hours. You have a very good staff/team player. An asset for your company for sure. I hope that you guys have more staffs like him whi is quire versatile and patient. All the best to Sam!
Hi Daniya, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
Shifted from US servers not too long ago due to lags and other disappointments. Exabytes' service has been fantastic so far. Will look to use more of their services e.g. Dedicated Server and CDN if quality remains intact
Hi HAJ, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
Good and fast support. Given 4 stars instead of 5 is because lack of discount price or offer for existing customer renewal.
Hi Jacky Goy, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
Michelle and other Exabytes support team have been very helpful. They handled all my hosting problems and technical errors promptly and professionally. The packages that Exabytes offer were indeed affordable provided their support service is excellent. Rest assured there will be someone there for you when you have any issues with the product.
Hi Yen, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
Good experience and helpful support team.
Hi Bernard, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
Such terrible support. I have been with exabytes for many years and the package I took is Linux Biz package. Yet my simple Wordpress website is so so slow. It was good many years ago but not anymore. Since 2-3 years ago the support has been really bad. Everytime you emailed the support for help, they just go around in circle and can't get things done. Sometimes it's as though they don't even read what is your problem and just answer something irrelevant and you have to reply back to their email and wait for another few hours or sometimes a day to get another reply. UPDATE : Case number #5061226 . This is not the first time the support is this bad. A simple thing like asking about back up and they can't even give me an answer. Till now the issue is not resolved yet. 15 hours later.. not solved yet and only get one response from the support without answering to my question at all. Tried to get the live chat but they just ask me to wait for the reply. Such simple thing yet the support can't help. Finally received a call from Gaveen, he really helped me with my issue and go extra mile to help me understand what's the next step I should go about. Thank you so much to Gaveen and I really appreciate his help. Unfortunately user has to go through so many steps to get the support that I needed.
Hi Luyee Teoh, We are apologize that we haven't provide the service that you more satisfied. May we have your case ID/ticket ID for us on further assist you to solve your issue? Look forward for your reply. Best Regards, Exabytes Team.
Hi Tengku, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
Hi Coventas Admin, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
Their live chat and services are really good. They provide fast response. I am very satisfy with their services!
Hi Ang Jin Sheng, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
as I always got problem when using exabytes, for host, but the chat agent response very fast and helpful.
Hi Gary, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
Proud to have exabytes as a long term partner for over 8 years and I've engaged them in almost all of their services. Friendly staff and timely notifications
Hi Andy, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
We have been using exabytes for more than 8 years. Overall, we are satisfied with the services they provided.
Hi ICS, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
We have been with EXABYTES for over 16 years, and they haven't given us a reason to switch. Their always helpful support and server administrators have saved our site in numerous occasions. I am giving a Big Thanks & Highly Appreciated to Peter Lim (Call Center Manager) is highly impressed with your dedicated years of support services for all urgent unsettled case. Eric Lim Project Manager of Evomedia Technology
Hi Eric Lim, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
I would like to express my heartfelt gratitude to yr Small Business Hosting & Web Design Team represented by Ee Lyn and her team. They have given me the best support in managing my websites, resolving any issues promptly and providing me positive suggestions without over selling the available products and services Thank you and congratulations for having a good team!
Hi Czarina Alia, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
Hi Pusat Pakar Mata dan Lasik Abdul Razak, Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
Met YeeHoong and the matter was resolved in 2 minutes ! Both me and my partner who had been trying to setup our respective email failed because we had logged to exaSigned up for Smart Mail with Exabytes. When it comes to setup totally lost despite being assisted at odd hours by Yee Hoong who provided me with step by step details and also snapshots of the location on site that I need to click on. All failed, simply cannot find it. After a week we popped up to see YeeHoong, arrangement was made by Ms Ooi who was very helpful in advising & help us on evaluating package that suit our needs.bytes.com Both YeeHoong & Ms.Ooi had been very helpful. Much appreciated. TQVM
Hi, Jimmy Soon Thanks! Your trust and support is our greatest motivation. We will continue to strive to improve and serve you better in the future. We appreciate your high rating and kind compliments. Best Regards, Exabytes Team.
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