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About Factory Authorized Outlet
Data updated- Website
- www.factoryauthorizedoutlet.com
- Category
- Hobbies & Crafts
- Location
- United States · Ontario
- Status
- Unclaimed
- Replies to negative
- 18% (4/22)
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Is Factory Authorized Outlet legit?
Factory Authorized Outlet (www.factoryauthorizedoutlet.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 18% of negative reviews. Last updated 2026-08-10.
What people say
Not a very good experience at all
Not a very good experience at all. I placed my order on 5/17, the item showed as in stock. A few weeks later I received an email that the item was drop shipping from Dewalt and that it had been delayed. Upon using their chat, I was told the item was ready to ship, a week later nothing. The checked with Dewalt and provided a date of 7/6. That day came and went, they provided a date of 7/15. Mid-afternoon on 7/15 they sent me an email that they canceled my order. Now I am not only out a month, but have to find the product elsewhere or reorder and go to the back of the line. I wish they would actually provide customer service and look to work something out.
Great prices and customer service!
Eddie, assisted me this morning in the purchase of a generator. He was very knowlegable and had all the answers to my questions. He provided me with excellent customer service and It was a real pleasure dealing with with him. I hope that I will have the same luck with my purchase which will come in handly in the State of Florida.. Kudos!!!..
Details !!!!
I ordered a specific item per the picture and product code. Well they sent me a completely different product that appears the same visually. I could have got the product they sent at any home depot for less than I paid them.
XP10000EH Generator review
My first review was about Sinatra, the salesman that sold me the generator. This review is about the generator itself. I bought a XP10000EH duel fuel generator. Bought from Duro Max because I had previously bought a XP4850EH that now was too small. The XP10000EH works great, runs good, quiet, and the most important feature it runs on propane. I use the generator for back up power for my house when the power goes out. I would highly recommend a Duro Max for your extra power needs.
Service was prompt and very friendly
Service was prompt and very friendly. Would definitely buy from this company again.
Reply from Factory Authorized Outlet2020-04-02
Thank you, Lynn! Your kind words, and recognition are very much appreciated. We look forward to hearing from you in the future.
Love my product always on time and i…
Love my product always on time and i what i expect..
Reply from Factory Authorized Outlet2020-04-01
Thank you, Demetrice! We are glad you found what you needed, and are looking forward to your next visit.
When I viewed your product line up
When I viewed your product line up; I was looking to replace some DeWalt tools. Y’all have a good line up with a variety of packages. The 4pc. Tool combo with the bag is a good $. Then ya threw in the 5amp battery pack and that sealed the deal. Thanks!
Reply from Factory Authorized Outlet2020-04-02
Thank you, Leo! We want your dollar to stretch as far as it can. Take a look at our Deals tab to see new savings opportunities. We look forward to hearing from you in the future.
Good
Good reliable product. At affordable price
Reply from Factory Authorized Outlet2020-04-01
Thank you, Eric! Let us know how the Video Snake works out for you.
Fast and high quality merchandise…
Fast and high quality merchandise AWESOME
Reply from Factory Authorized Outlet2020-04-01
Thank you, Kid! It's garden season, and looks like your ahead of the game. When you have a moment take a look at our Deals Tab for new promotional items.
battery and charger
He is very happy, we could not find one until I saw your website.
Reply from Factory Authorized Outlet2020-04-01
Hello Betty, We are glad we had what he needed. Thank you, not for just being an awesome partner, but for being a great detective!
Fast service
Exactly what I needed when I needed it.
Reply from Factory Authorized Outlet2020-04-01
Hello Dan, Thank you for considering us for your power needs! Let us know how the generator works out for you.
Your service was top notch
Your service was top notch, and your timely communications about order status and shipping were great. Thx.
Reply from Factory Authorized Outlet2020-04-01
Thank you, Bradford! You order, and we spring into action. Let us know how the countersinks work out for you.
The product was as advertised and…
The product was as advertised and delivery was quick
Reply from Factory Authorized Outlet2020-04-02
Thank you, Don! You place the order and we go to work.
Received product quickly and love they…
Received product quickly and love they follow up to check on how they did
Reply from Factory Authorized Outlet2020-04-02
Thank you, Derick! We love that you choose us for your tool needs. We look forward to hearing from you in the future.
Best online price for the Jet 727200B…
Best online price for the Jet 727200B 22-Inch Throat Capacity Scroll Saw w/ Foot Switch - JWSS-22B. Order was shipped promptly from the Jet Distributor and arrived in good condition. I was very pleased overall.
Reply from Factory Authorized Outlet2020-04-02
Thank you, John! For taking the time write. We truly appreciate your patronage, and look forward to hearing from you in the future.
Alway on time and great service
Reply from Factory Authorized Outlet2020-04-06
Thank you Johnny! We hope you will keep us in mind for all of your tool and accessory needs.
Friendly and helpful
Friendly and helpful, I will use again.
Reply from Factory Authorized Outlet2020-04-01
Thank you, Kyle! We look forward to your next visit.
Dewalt string trimmer
As always excellent service! Ordered and got it in about 3 days! Thanks
Reply from Factory Authorized Outlet2020-04-01
Thank you, William! Our team is always working to improve your shopping experience. Your kind words are very much appreciated.
Needed more shipping info at time of…
Needed more shipping info at time of order, or just to let me know that that info would be coming from the vender. I called after about 8 days of wondering what was going on, to find out that vender would let me know when it would be ready to ship. Also tracking info/ number didn't work with any site. Saw arrived, easy assembly. Weight was a problem, but easily overcome with some MacGuyvering.
Reply from Factory Authorized Outlet2020-04-03
Hello Donald, Thank you, for your valuable feedback. We strive to make your shopping experience as efficient as possible. We have taken steps to better communicate tracking information, and look forward to hearing from you again.